'Sigma quality dmaic cycle' diaporamas de présentation

Quality Concepts

Quality Concepts. Prof G Sinha VGSOM, IIT Kharagpur. Defining Quality. The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. American Society for Quality. Different Views.

751 views • 61 slides

Chapter 9

Chapter 9. Six Sigma Quality. Learning Objectives. Understand total quality management. Describe how quality is measured and be aware of the different dimensions of quality.

555 views • 44 slides

Six-Sigma Quality

Six-Sigma Quality. Chapter 9. 9- 2. OBJECTIVES. Total Quality Management Defined Quality Specifications and Costs Six Sigma Quality and Tools External Benchmarking ISO 9000 Service Quality Measurement. 9- 3. Total Quality Management (TQM).

711 views • 44 slides

1.31k views • 40 slides

961 views • 40 slides

548 views • 40 slides

Chapter 8 Quality Management

Chapter 8 Quality Management. Total Quality Management Defined Quality Specifications and Costs Six Sigma Quality and Tools External Benchmarking ISO 9000 Service Quality Measurement. OBJECTIVES. Total Quality Management (TQM).

1.03k views • 37 slides

Chapter 8 Quality Management

Chapter 8 Quality Management. Total Quality Management Defined Quality Specifications and Costs Six Sigma Quality and Tools External Benchmarking ISO 9000 Service Quality Measurement. OBJECTIVES. Total Quality Management (TQM).

576 views • 35 slides

Chapter 7 Quality Management

Chapter 7 Quality Management. OBJECTIVES. Total Quality Management Defined Quality Specifications and Costs Six Sigma Quality and Tools External Benchmarking ISO 9000 Service Quality Measurement. Total Quality Management (TQM) Defined.

552 views • 27 slides

Outline: Six Sigma Quality and Tools ISO 9000 Service Quality Measurement

405 views • 23 slides

TQM Defined

TQM Defined. Total quality management is defined as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer Two fundamental operational goals: Careful design of product or service

339 views • 22 slides