Sla targets - PowerPoint PPT Presentation

Service Design

Service Design. Agenda/Learning Objectives. Primary goals, objectives and benefits of Service Design Generic concepts and definitions Service Design Package Service Portfolio (and Service Catalogue) Service Provider &amp; Supplier SLA, OLA, Contract Availability. Agenda/Learning Objectives.

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1.84k views • 107 slides

Accenture | VMware

Accenture | VMware. America’s Insider October 21 , 2011. Who is Accenture?. Why are they important?. 3 rd Party Influence on Customers. 200. 3 rd. 150. 2 nd. 100. 50. 1 st. 0. Communities And Users Groups. SIs / Management Consultants. Technology Vendors as Advisors.

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738 views • 24 slides

Ophthalmic Payments National User Group Meeting 21 st February 2013

Ophthalmic Payments National User Group Meeting 21 st February 2013. Service Report Mark Hillman Service Delivery Manager. Covering:. Service Level Agreement (SLA) targets SLA achievement. SLA Targets. 98% of reported support calls to be responded to within target

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142 views • 5 slides

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