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Week 03A – Management of Quality ( Ch 6)

Week 03A – Management of Quality ( Ch 6). Dimensions, determinants, definition, pioneers, Cost of Quality, awards, ISO registration, TQM, process improvement methodology, quality tools, PDCA (PDSA) cycle, Quality Circles, Six Sigma. What’s your definition of quality?. High price?

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Chapter 9 – Management of Quality

Chapter 9 – Management of Quality. Dimensions, determinants, definition, pioneers, Cost of Quality, awards, ISO certification, TQM, process improvement methodology, quality tools, PDCA cycle, Quality Circles. What’s your definition of quality?. High price? Reliable? Attractive?

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2.03k views • 43 slides

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