Strategy generation - PowerPoint PPT Presentation

IT Service Management 2011 年度教育部 -IBM 精品课程

IT Service Management 2011 年度教育部 -IBM 精品课程. 同济大学软件学院严海洲 yanhaizhou@tongji.edu.cn. Chapter 2 Service Strategy. Tivoli Software 服务战略 • 服务战略面向 CIO • 服务战略作为框架的核心，它告诉我们在思考如何做之前，先想想为什么要做。它为其它模块指明了方向，从而使服务生命周期的所有阶段都强调业务的重要性。 •《服务战略》介绍了如下的主题和流程：. Service Strategy ITIL.

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Director/ Leader Top Issues

Director/ Leader Top Issues. 2008 Leadership Summit Partners in Creation. Session Description and Agenda. Using the power of the network to discuss and solve issues we face as Directors Using Director Connect as a real time tool www.nafconnect.org In the room:

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