Successful interactions - PowerPoint PPT Presentation

Modeling Designs after Successful Call Center Interactions

Modeling Designs after Successful Call Center Interactions . Mary Constance Parks Senior Voice User Interface Designer. Modeling designs after successful call center interactions. Introduction Why analyze caller/representative conversations How to “gather” conversations What to look for

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400 views • 27 slides

Evaluation

Evaluation. COMP362—Computer-Based Learning I Charalambos Vrasidas http://vrasidas.intercol.edu/comp362 vrasidas.c@intercollege.ac.cy. Develop Evaluation. Goal Development. Implementation. Target Population. Strategies Interactivity. Summative Evaluation. Needs Assessment. Design:

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338 views • 13 slides

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