Telephoning - PowerPoint PPT Presentation

UNIT 3

UNIT 3. Problems. Contents. Language Focus: Present Simple-Negatives and Questions, some vs. any, too vs. enough (SB – Grammar Reference, pg. 147) Skills: T telephoning /Solving problems Vocabulary: Talking about problems; Adjectives. VOCABULARY – PF, pg.12. being busy/late

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Telephoning

Telephoning. Module 4 - Communication. Good telephoning etiquette ?. Always identify yourself at the beginning of all calls Be sensitive to the tone of your voice Think through exactly what you plan to say and discuss BEFORE you place a call

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