'Top tasks' diaporamas de présentation

Howto/firstfridays

714 views • 62 slides

Self-Service Content

Self-Service Content. Barcelona, Oct 1, 2014 Gerry McGovern gerry@customercarewords.com www.customercarewords.com @ gerrymcgovern. Cross-functional collaboration Quality, not quantity. Design first for core / top tasks P air writing / collaboration. Start with strategy, not tool

568 views • 51 slides

Learning from Better Connected

431 views • 34 slides

Improving the customer experience on a council website

Improving the customer experience on a council website. The journey from 1 star to 4 star. Where we were. Originally two separate websites Dated designs and information overload. Interim progress - 2007 to 2010.

263 views • 18 slides

2010 Spring Conference Telling Your Story

220 views • 12 slides

Segmenting top tasks data UK National Health Service

Segmenting top tasks data UK National Health Service. Gerry McGovern gerry@customercarewords.com www.customercarewords.com @ gerrymcgovern. Tasks Voting Trends. Children. Gender. Region. Occupation. Age. Segmenting top tasks data UK National Health Service. Gerry McGovern

175 views • 9 slides