'Total customer cost' diaporamas de présentation

CUSTOMER RELATION MANAGEMENT

CUSTOMER RELATION MANAGEMENT. MSc (CR) DR. K K RAHEJA. WHAT WE WILL LEARN?. CUSTOMER CENTRIC APPROACH CUSTOMER SATISFACTION, VALUE,LOYALTY VALUE CONCEPT CUSTOMER PERCEIVED VALUE (CPV) TOTAL CUSTOMER COST/TOTAL CUSTOMER VALUE VALUE PROPOSITION TOTAL CUSTOMER SATISFACTION

1.7k views • 99 slides

CREATTING LONG-TERM LOYALTY RELATIONSHIP

CREATTING LONG-TERM LOYALTY RELATIONSHIP. CHAPTER 4 by: Michelle D. Castro. A. BUILDING CUSTOMER VALUE. Creating loyal customers is at the heart of every business.

2.33k views • 41 slides

CUSTOMER ANALYSIS-CUSTOMER SATISFACTION

CUSTOMER ANALYSIS-CUSTOMER SATISFACTION. Group 2 Zakky Zamrudi Nanik Sunarni Shinta D. Manurung Fitria Intan. Why it is necessary to analyze customer?. To face tough competition Demand change Customers are becoming more educated. Marketing Misconception.

568 views • 19 slides

Customer Value and Satisfaction

688 views • 15 slides

Chapter 5

Chapter 5. Creating customer value, satisfaction, and loyalty. Building customer value, satisfacation, and loyalty Traditional vs Modern customer oriented organization chart. Creating customer value, satisfaction, and loyalty. Customer Perceived value (CPV) ?

341 views • 12 slides

VALUE MANAGEMENT

VALUE MANAGEMENT. By Elisante Ole Gabriel (Tanzania) Chartered Marketer egabriel@edenconsult.net , www.olegabriel.com +255-784-455-499. VALUE MANAGEMENT. What is Value?

269 views • 8 slides