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Getting Better All the Time: Improving Communication & Accuracy in Virtual Reference

Getting Better All the Time: Improving Communication & Accuracy in Virtual Reference. Reference Renaissance: Current and Future Trends Denver, CO August 4-5, 2008. Marie L. Radford, Ph.D. Associate Professor, Rutgers, The State University of New Jersey Lynn Silipigni Connaway, Ph.D.

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Getting Better All the Time: Improving Communication &amp; Accuracy in Virtual Reference

Getting Better All the Time: Improving Communication & Accuracy in Virtual Reference