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Unexplained waits - PowerPoint PPT Presentation

Make to Stock (MTS) vs. Make to Order (MTO)

Make to Stock (MTS) vs. Make to Order (MTO). Made-to-stock (MTS) operations. Product is manufactured and stocked in advance. Safety inventory protects against stockouts due to variability of arrival time and processing time. Inventory also permits economies of scale.

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888 views • 53 slides

C hapter 11 P EOPLE I SSUES: M ANAGING S ERVICE C ONSUMERS

C hapter 11 P EOPLE I SSUES: M ANAGING S ERVICE C ONSUMERS. CUSTOMER MANAGEMENT ISSUES. Managing customer participation Managing customer waits Managing uncooperative customers Introduction to customer relationship management (CRM). MANAGING CUSTOMER PARTICIPATION.

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438 views • 31 slides

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Unexplained waits - PowerPoint PPT Presentation

Make to Stock (MTS) vs. Make to Order (MTO)

C hapter 11 P EOPLE I SSUES: M ANAGING S ERVICE C ONSUMERS