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Unexpressed wishes - PowerPoint PPT Presentation

After reading this chapter, you should be able to: Identify and describe the history, ages of change, and current status

CHAPTER 1 T he B asics of G uest S ervice. After reading this chapter, you should be able to: Identify and describe the history, ages of change, and current status of guest service in the U.S . Identify the uses of various reasons why guests may not outwardly complain.

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Unexpressed wishes - PowerPoint PPT Presentation

After reading this chapter, you should be able to: Identify and describe the history, ages of change, and current status