'Ustomer' diaporamas de présentation

The PPT here briefs us about the CCS Team, which has over 60 years of experience in managing departments of Printed Circuit Board manufactures as well as owning Printed Circuit Board shops in Asia.

C ustomer R elationship M anagement. Further CRM. Types of Customer Relationship Management. Operational CRM Analytical CRM Collaborative CRM. Operational CRM. Goal of Operational CRM.

Customer Collaboration. Eric van Sommeren Regional Sales Manager Customer Collaboration Sales sommeren@cisco.com. Topics. Three Waves of Customer Interaction Breaking the barriers of your Contact Center Customer Collaboration differentiates your company Proof points of Success.

Client satisfaction monitoring as a source of mutual confidence. ALB National Conference Bucharest, November 15th, 2012. Florent MARETTE COO Cetelem IFN SA. 1. Who is our Romanian IFN Customer ?. Mostly Urban. Men and Women. From all ages > 25 years old. Mostly married.

MAKING GOOD THINGS HAPPEN TOGETHER. WHAT IS THE DEFINITION OF CBD?. C ustomer B usiness D evelopment

C ustomer R elationship M anagement. Internet: Production and Distribution are Separate. Distributors. Customers. Producers. Brokerage Investment Funds Credit card Software Company Mortgage Travel. Horizontal Portal Finance Portal Aggregators Financial Marketplace.

Your & Your Competitors Product Mgt. Decisions. Impact Arenas of Competition. If Company well managed & you make right decisions…. Production #’s Plant Utilization=150%+ Turnover ratio 1+ indicates no idle assets Inventories= 1-90 days Marketing Customer satisfaction=40+

Banking Murabaha. BANKING MURABAHA. The product of Murabaha that is being used in Islamic banking as a mode of finance is something different from the Murabaha used in normal trade .

X ilinx C ustomer M aster Implementation Lessons Learned – Mid Stream. January 17, 2007. Xilinx is a 22 year old high tech company. Operations in U.S., Ireland, Singapore Global sales organization 2005 #5 Great Place To Work. “Fabless” semiconductor manufacturer

Achieving Excellence in Public Sector Performance. David Osborne The Public Strategies Group David@psg.us www.psg.us. Two Waves of Reform. 1. The challenge in the developing world: Creating a professional and honest public service, free of political manipulation and patronage hiring.

Application-specific User Data. Applications. User Infos ( Roles , etc ). Username, Password, Role /Group. User Api. User DB ( camundaBPM ). App specific User Data DB. Engine. App specific User Data DB. Cockpit. User DB (Customer). Authentication. Cycle.

MAKING GOOD THINGS HAPPEN TOGETHER. WHAT IS THE DEFINITION OF CBD?. C ustomer B usiness D evelopment

Ko ç Un iversity. OPSM 405 Service Management. Class 8: CRM and service operations. Zeynep Aksin zaksin @ku.edu.tr. Benefits obtained from quality programs (McCabe, Knights, Wilkinson, 1994). Where did you see the benefits of quality programs ? Quality mentality 82%

Examining ” The Quantified Customer ”. Strategic Management Accounting 30.9.2014 Group 15: Matias Jäntti, Olli Leikkonen, Juha-Pekka Niittymaa. Objectives of this paper ?. To conceptionalize through a descriptive case study :

Personalisation. On-line companies. New Strategies. Info providers and portal s. Aggregators. WHO OWNS THE E-CUSTOMER?. Supermarkets. Traditional intermediaries. Source: Press releases; team analysis. From the Customer’s perspective Convenience

TAHAPAN PENYUSUNAN. BSC MODEL. BSC Concept. COMPANY BIG PROCESSES. BSC Role. Output. Memperluas perspektif dalam proses identifikasi dan formulasi. Mission, Vision, Core Values, Core Beliefs, Goals, Strategy. Menjadikan Strategic Objectives  Comprehensive & Coherent.

TTMiB Business Development Session. Steve Dewar Ron Michel. What’s In The Session. Customer Focus Vs Customer Value Customer Database Customer Satisfaction Measurement Attractive Customers So How Do We Put All This Into Practise? A Challenge to the group.

Service Profit Chain Ch. 3 Managing by C ustomer V alue E quation. Car accident and repair experience The Components of CVE Results (Service Outcomes) Process Quality* Price to the Customer Cost of Acquiring the Service. Figure 1-2 Elements of the Service Profit Chain. 1. Employee:

The Power is Mine. Delivering quality c ustomer s ervice by thinking like a customer acting like an owner. Presented by: Cynthia Hamlet. Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. ~PETER DRUCKER. Goal.

WELCOME TO. ABOUT THE COMPANY. Industry leading national telecommunications products distributor Provider of asset management services, product integration, configuration, custom cabling and installation services