Study on Performance Management System in the Hospitality In
Introduction and key facts:
hospitality sector
Opportunities
Challenges
Future Trends
HR implications
PMS in Taj
PMS in Orchid
Introduction “Athiti Devo Bhava” – is taught to Indians right from their childhood, let’s explore what it means in the business sector! Hospitality can be defined, as the act of being kind and receptive to the guests or visitors. Hospitality as a sector is not easy to segregate, since hospitality and tourism are mutually dependent. However, hospitality can be divided into four sectors:Restaurants Hotels Contract Catering Hospitality ServicesStructure of the IndustryHotels – Hotels provide diversified facilities ranging from budgetary hotels to luxurious ones. Restaurants – Restaurants effectively cater to the changing tastes of people. This sub sector includes everything from take-away outlets to fine dining restaurants. As long as people like eating in restaurants, economy downfalls are not going to affect this sector in a critical manner. Contract catering – It refers to catering done and operated by a third party. Schools, hospitals, companies, local authorities are the major clients. Hospitality services – The establishments where the main function is not hospitality are incorporated in the hospitality services. Areas like retail, transport etc. are included in it.
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