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Vo user support ggus - PowerPoint PPT Presentation


Ticket Process Management

Ticket Process Management

Ticket Process Management. David Spence Some content from presentation by Mario David, LIP. Outline. Introduction to TPM TPM Responsibilities Who does TPM? Change over Help/Documentation Getting Involved Questions. Local Helpdesk. GGUS website. TPM. VO Support Units. Middleware

By gali
(118 views)

Ticket Process Management

Ticket Process Management

Ticket Process Management. David Spence Some content from presentation by Mario David, LIP. Outline. Introduction to TPM TPM Responsibilities Who does TPM? Change over Help/Documentation Getting Involved Questions. Local Helpdesk. GGUS website. TPM. VO Support Units. Middleware

By william-dale
(110 views)


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Recherches associées pour Vo user support ggus
GGUS — Global Grid User Support

GGUS — Global Grid User Support

GGUS — Global Grid User Support. Progress o n User Support Tools (GDB, 09/09/03) Open issues from GDB (10/06/03) and P E B (27/07/03): • Information flow • Savannah vs. Remedy • Responsibilities/Interface GGUS/GOC Further topics: • New properties of www.ggus.org • Next steps.

By makya (122 views)

GGUS user authentication

GGUS user authentication

GGUS user authentication. Helmut Dres (GGUS) Guenter Grein (GGUS) 05-02-2013. History. Registration with username and password possible since beginning of GGUS Certificate required for registration since January 2012 after recognizing several spam accounts in the system

By race (98 views)

GGUS user a uthentication

GGUS user a uthentication

GGUS user a uthentication. Tiziana Ferrari/EGI.eu Peter Solagna /EGI.eu 05 -02-2013. Requirements (1/2). (1) Information from GGUS tickets must be accessible to all users for traceability of issues and sharing of information across one or multiple Vos (WLCG)

By mercury (107 views)

Global Grid User Support (GGUS) Status and Prospects

Global Grid User Support (GGUS) Status and Prospects

Global Grid User Support (GGUS) Status and Prospects. GDB-Meeting 2004-01-13 Rainer Kupsch GridKa Karlsruhe. Support in the Grid Environment. C ern U ser S upport ( CUS ) Experiment integration? Solves deployment problems (LCG) E xperiment S pecific U ser S upport ( ESUS )

By bowie (111 views)

User Support with SNOW and GGUS for IT-GT

User Support with SNOW and GGUS for IT-GT

User Support with SNOW and GGUS for IT-GT. January 2011 Maria Alandes Pradillo, CERN. Changes in SNOW: Before. Service Elements. Grid Development Service. Grid Middleware Build and Test Service. Grid Certification Service. Grid Middleware Release Service.

By hosea (157 views)

User, VO and Operations Support in EGEE

User, VO and Operations Support in EGEE

User, VO and Operations Support in EGEE. T. Antoni (Forschungszentrum Karlsruhe). User Support is:. User education Simple access to a broad range of information Day-to-day support for the users of grid data, compute, networking and VO specific services Application integration and support.

By ivy (137 views)

User, Operations and VO Support in EGEE

User, Operations and VO Support in EGEE

User, Operations and VO Support in EGEE. WLCG Tier 2 Workshop, 12-14 June 2006. T. Antoni (FZK) F. Donno (CERN). User Support is:. User education Simple access to a broad range of information Day-to-day support for the users of grid data, compute, networking and VO specific services

By tarynf (0 views)

GGUS

GGUS

GGUS. First Ops Tools Long Term Sustainability F2F T. Antoni , E. Buttitta, H. Dres, O. Dulov, G . Grein. Contents. Tool and PT Description DoW Checkpoint RT Checkpoint Effort Evaluation Future Involvement Future Evolution. Tool and PT Description. Quick tool overview

By shunter (0 views)

User Support

User Support

User Support. Mindy Lee Jae Won H1 Amber ITGS 3.2 Software. Content. What does User Support mean? What are Manuals? What are Assistants? What are Tutorials? What are Help systems? What are “ Read Me” files? Similarities & Differences between online support and print-based support

By parson (180 views)

Global Grid User Support - GGUS - start up schedule GDB Meeting 2004-07-13

Global Grid User Support - GGUS - start up schedule GDB Meeting 2004-07-13

Global Grid User Support - GGUS - start up schedule GDB Meeting 2004-07-13. Concept. Target: 24 × 7 support via time difference and 3 support teams Currently: GGUS FZK GGUS ASCC Planned: GGUS USA. Support Teams within LCG. Grid Operations

By josh (99 views)