Ticket Process Management. David Spence Some content from presentation by Mario David, LIP. Outline. Introduction to TPM TPM Responsibilities Who does TPM? Change over Help/Documentation Getting Involved Questions. Local Helpdesk. GGUS website. TPM. VO Support Units. MiddlewareBy gali
Ticket Process Management. David Spence Some content from presentation by Mario David, LIP. Outline. Introduction to TPM TPM Responsibilities Who does TPM? Change over Help/Documentation Getting Involved Questions. Local Helpdesk. GGUS website. TPM. VO Support Units. MiddlewareBy william-dale
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GGUS — Global Grid User Support. Progress o n User Support Tools (GDB, 09/09/03) Open issues from GDB (10/06/03) and P E B (27/07/03): • Information flow • Savannah vs. Remedy • Responsibilities/Interface GGUS/GOC Further topics: • New properties of www.ggus.org • Next steps.
GGUS user authentication. Helmut Dres (GGUS) Guenter Grein (GGUS) 05-02-2013. History. Registration with username and password possible since beginning of GGUS Certificate required for registration since January 2012 after recognizing several spam accounts in the system
GGUS user a uthentication. Tiziana Ferrari/EGI.eu Peter Solagna /EGI.eu 05 -02-2013. Requirements (1/2). (1) Information from GGUS tickets must be accessible to all users for traceability of issues and sharing of information across one or multiple Vos (WLCG)
Global Grid User Support (GGUS) Status and Prospects. GDB-Meeting 2004-01-13 Rainer Kupsch GridKa Karlsruhe. Support in the Grid Environment. C ern U ser S upport ( CUS ) Experiment integration? Solves deployment problems (LCG) E xperiment S pecific U ser S upport ( ESUS )
User Support with SNOW and GGUS for IT-GT. January 2011 Maria Alandes Pradillo, CERN. Changes in SNOW: Before. Service Elements. Grid Development Service. Grid Middleware Build and Test Service. Grid Certification Service. Grid Middleware Release Service.
User, VO and Operations Support in EGEE. T. Antoni (Forschungszentrum Karlsruhe). User Support is:. User education Simple access to a broad range of information Day-to-day support for the users of grid data, compute, networking and VO specific services Application integration and support.
User, Operations and VO Support in EGEE. WLCG Tier 2 Workshop, 12-14 June 2006. T. Antoni (FZK) F. Donno (CERN). User Support is:. User education Simple access to a broad range of information Day-to-day support for the users of grid data, compute, networking and VO specific services
GGUS. First Ops Tools Long Term Sustainability F2F T. Antoni , E. Buttitta, H. Dres, O. Dulov, G . Grein. Contents. Tool and PT Description DoW Checkpoint RT Checkpoint Effort Evaluation Future Involvement Future Evolution. Tool and PT Description. Quick tool overview
User Support. Mindy Lee Jae Won H1 Amber ITGS 3.2 Software. Content. What does User Support mean? What are Manuals? What are Assistants? What are Tutorials? What are Help systems? What are “ Read Me” files? Similarities & Differences between online support and print-based support
Global Grid User Support - GGUS - start up schedule GDB Meeting 2004-07-13. Concept. Target: 24 × 7 support via time difference and 3 support teams Currently: GGUS FZK GGUS ASCC Planned: GGUS USA. Support Teams within LCG. Grid Operations