'Your processes' diaporamas de présentation

627 views • 46 slides

Chapter 5

Chapter 5. Focusing on Customers. Slide 5.1. Session Overview. Importance of Customer Satisfaction Creating Satisfied Customers Practices of Successful Companies Key Dimensions of Service Quality Customer Relationship Management Measurement of Customer Satisfaction.

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Secure eGovernment Services

Improve Security through Process. Secure eGovernment Services. Ira Miller Internet Technology Services Supervisor ITSD/DOA State of Montana. Recent Security News. Twitter.com Cross Site Scripting (XSS) attack hits over 500k users in one day (9/21) ASP.NET Information disclosure bug (9/18)

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Dealing with the Dark Side

Dealing with the Dark Side. Yours and theirs. The Offer. A chance to build on good practice A chance to shape and control development A chance to do what we really want to do A chance for real professionalism An opportunity to make a difference for you and for your pupils. The Caveats.

289 views • 12 slides