Sample dashboard for offshore location management

1. Selena Sol presents….. EXAMPLE OPCO DASHBOARD FOR OFFSHORE CENTER for business managers looking for ideas on what metrics to monitor selena@selenasol.com http://www.linkedin.com/pub/eric-tachibana/0/33/b53 http://www.slideshare.net/selenasol

2. Workforce Overview Workforce by Business Groups Center-wide Headcount Monthly Headcount Growth Rate Biz Unit A Biz Unit B Biz Unit C Biz Unit D Others “Others” includes XXX, YYY, ZZZ, AAA, & BBB Seating Capacity NOTES: Oh Elise it doesn't matter what you say. I just can't stay here every yesterday like keep on acting out the same the way we act out. Every way to smile forget and make-believe we never needed any more than this, any more than this. Oh Elise it doesn't matter what you do, I know I'll never really get inside of you. To make your eyes catch fire the way they should the way the blue could pull me in if they only would if they only would. At least I'd lose this sense of sensing something else that hides away from me and you. There're worlds to part with aching looks and breaking hearts and all the prayers your hands can make oh I just take as much as you can throw and then throw it all away. Q2 Centre-wide Surplus: 207 Q3 Centre-wide Surplus: 66 Biz Unit A Biz Unit B Biz Unit C Biz Unit D Biz Unit E Biz Unit F Biz Unit G Biz Unit H Biz Unit I Biz Unit J Biz Unit A Biz Unit B Biz Unit C Biz Unit D Biz Unit E Biz Unit F Biz Unit G Biz Unit H Biz Unit I Biz Unit J

3. Recruitment & Attrition Recruitment Volume by Channel Average Days to Hire Monthly Attrition Number of Open Positions by LOB Note: I've waited hours for this, I've made myself so sick I wish I'd stayed asleep today I never thought that this day would end I never thought tonight could ever be this close to me Just try to see in the dark, just try to make it work To feel the fear before you're here I make the shapes come much too close I pull my eyes out, hold my breath and wait until I shake But if I had your faith Then I could make it safe and clean If only I was sure That my head on the door was a dream I've waited hours for this, I've made myself so sick I wish I'd stayed asleep today I never thought that this day would end I never thought tonight could ever be this close to me But if I had your face Then I could make it safe and clean If only I was sure That my head on the door was a dream But if I had your face Then I could make it safe and clean If only I was sure That my head on the door was a dream 129 open positions Biz Unit A Biz Unit B Biz Unit C Biz Unit D Biz Unit E Biz Unit F Biz Unit G Biz Unit H Biz Unit I Biz Unit J

4. Financials C C A A B C B Telecom Expense per Headcount YTD Training, Travel & Entertainment Expense per Headcount by LOB FTE Rate • YTD total expense is SGD$51 million Travel & Entertainment Expense per Headcount Training Expense per Headcount • The increase in telecom expense in Dec is due to blah blah • The increase in travel and entertainment expense in Mar is due blah blah • The decrease in training expenses in Mar is due to blah blah • Note: • All currencies are in XYD. • Blah BlahBlah • Blah Blah Blah

5. Infrastructure • LEGEND • Direction of the arrow indicates the trend of the index compared to the previous month •  indicates an increasing trend •  indicates a decreasing trend •  indicates no change • Color of the arrow indicates whether the target is met or unmet • GREEN indicates target met • RED indicates target unmet

6. Infrastructure (continued) Improvements in Stability & Availability • 34 days without a change-related incident • 56% decrease (from 16 days to 6 days) in the number of days without Major Incidents recorded for the same period in 2010 • 13% increase (from 23 major incidents to 26 major incidents) in the volume of Major Incidents recorded for the same period in 2010 Major Incident Free Days 2010 vs 2011 YTD Change Incident Rate 2010 vs 2011 YTD

7. Operations Input A and B X Process Volume (in ‘000) 123 & 456 Volume (in ‘000) A A 123 Transfers % resolved Volume 456 Transfers 8 Volume X Volume Y X Resolved within X hours Y Resolved within X hours Target SLA X XYZ ABC Target SLA Y Controls Break Aging • Come on kiss me, kiss me, kiss me Your tongue is like poison So swollen it fills up my mouth Just, just love me, love me, love me You nail me to the floor And push my guts all inside out Just get it out, get it out, get it out Gech your fucking voice Out of my head Oh I never wanted this I never wanted any of this I wish you were dead I wish you were dead Come on kiss me, kiss me, kiss me Your tongue is like poison So swollen it fills up my mouth Just, just love me, love me, love me You nail me to the floor And push my guts all inside out Just get it out, get it out, get it out Gech your fucking voice Out of my head Oh I never wanted this I never wanted any of this I wish you were dead I wish you were dead • March Key Highlights: • Project A – Kiss me goodbye pushing out before I sleep Can't you see I try swimming the same deep water as you is hard The shallow drowned lose less than we You breathe the strangest twist upon your lips And we shall be together Kiss me goodbye bow your head and join with me And face pushed deep reflections meet The strangest twist upon your lip • Project B– And disappear the ripples clear And laughing break against your feet And laughing break the mirror sweet So we shall be together Kiss me goodbye pushing out before I sleepIt's lower now and slower now The strangest twist upon your lips But I don't see and I don't feel. • Project C– But tightly hold up silently My hands before my fading eyes And in my eyes your smile The very last thing before I go I will kiss you, I will kiss you I will kiss you forever on nights like this I will kiss you, I will kiss you And we shall be together

8. Operations (continued) Number of Control Gaps Top 6 Projects Settlement Daily Average Fails vs Daily Volume Volume Metrics

9. Business Updates Biz Unit A Biz Unit B • Header A • H-h-however much I push it down It's never enough H-h-however much I push it around It's never enough H-h-however much I make it out It's never enough, never enough H-h-however much I do H-h-however big I ever feel It's never enough Whatever I do to make it real It's never enough In any way I try to speak It's never enough, never enough However much I try to speak It's never enough • However much I'm falling down It's never enough However much I'm falling out It's never enough Whatever smile I smile the most It's never enough, never enough However I smile I smile the most So let me hold it up, just one more go Holding it up for just once more One more time to fill it up, one more time to kill Whatever I do is never enough It's never enough However much I push it down It's never enough However much I push it around It's never enough However much I make it out It's never enough However much I do Never enough, never enough Biz Unit C • However much I'm falling down It's never enough However much I'm falling outIt's never, never enough, never enough Whatever smile I smile the most It's never enough However I smile, I smile the most So let me hold it up, just one more go Holding it up for just once more One more time to fill it up, one more time to kill Whatever I do is never enough Never enough So let me hold it up, just one more go Holding it up for just once more One more time to fill it up, one more time to kill Whatever I do is never enough It's never enough It's never enough It's never enough It's never enough It's never, never enough

10. Support Function Updates HR Finance • Project X • It's a perfect day for letting go For setting fire to bridges Boats and other dreary worlds you know And let's get happy • It's a perfect day for making out To wake up with a smile without a doubt To burst grin, giggle, bliss, skip, jump, sing and shout Let's get happy "But it's much too late" you say "For doing this now, we should have done it then "Well it just goes to show how wrong you can be And how you really should know That it's never too late to get up and go • It's a perfect day for kiss and swell Rip zipping, button popping, kiss, oh, well There's loads of other stuff can make you yell Let's get happy • It's a perfect day for do your stuff For dancing like you can't hear the beat And you don't give a further thought to things like feet Let's get happy "But it's much too late" you say "For doing this now, we should have done it then "Well it just goes to show how wrong you can be And how you really should know That it's never too late to get up and go • Kick out the gloom, kick out the blues Tear out the pages with all the bad news Pull down the mirrors and pull down the walls Tear up the stairs and tear up the floors Oh, just burn down the house, burn down the street Turn everything red and the beat is complete With the sound of your world going up in the fire It's a perfect day to throw back your head, kiss it all goodbye. Security Corporate Workplace It's a perfect day for getting wild Forgetting all your worries Life and everything that makes you cry Let's get happy It's a perfect day for dreams come true For thinking big And doing anything you want to do Let's get happy "But it's much too late" you say "For doing this now, we should have done it then "Well it just goes to show how wrong you can be And how you really should know That it's never too late to get up and go Kick out the gloom, kick out the blues Tear out the pages with all the bad news Pull down the mirrors and pull down the wallsTear up the stairs and tear up the floors And just burn down the house, burn down the street Turn everything red and the dream is complete With the sound of your world going up in the fire It's a perfect day to throw back your head and kiss it all goodbye • No updates.

11. Operational Risk Business Continuity Recovery Plan last tested Recovery Plan last updated Biz Unit A Biz Unit B Biz Unit C Biz Unit D Biz Unit E Biz Unit F Biz Unit G Biz Unit H Biz Unit A Biz Unit B Biz Unit C Biz Unit D Biz Unit E Biz Unit F Biz Unit G Biz Unit H Biz Unit I Biz Unit J Biz Unit I Biz Unit J Key Risks

12. Training, Induction Process & Employee Engagement A A Training Hours per Headcount Training Satisfaction Training Value Target: 4.5 Target: 4.0 Note: The Training Satisfaction and Training Value scores are based on a 6-point scale. Availability of Desk, Phone, PC on Start Date Availability of access rights on Start Date Employee Engagement Activities • Event A • Event B • Event C • Blah, blah commentary on training hours per headcount