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This topic delves into critical challenges and solutions surrounding the RETS (Real Estate Transaction Standard) system. Key areas of focus include enhancing security protocols to restrict access to data, efficient management of database changes, and the importance of education for both users and service providers. Discussions will highlight how to improve customer education, proactive communication strategies, and the need for continuous learning through forums and meetings, ensuring organizations can navigate the complexities of RETS and its evolving demands.
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RETS MLS Support Common Problems & Solutions New Topic • Security • Managing database changes • We need more Education • How can I learn more? • How to help educate my callers? • Panel - your questions
Security • Problem: some RETS servers allow access to too much data and the controls are not yet available • Let’s call it like it is • Features vary by vendor • Initial development effort $$ • You must do your homework • Define your requirements up front - policies & business rules Security is high-priority for all
Security • Manage access to data sets - roles / permissions • Can be tied to membership or separate application • Control who gains access to server • Login / Password required like FTP • User-Agent security can be required by application • Greater knowledge & skills required - RETS is more complex • Demand will drive improved solutions
Managing Database Changes • Coordinating changes is hard work • Easier with RETS due to metadata • Provide access to new metadata – “dress rehearsal” • Proactive notification > 30 days • Maintain e-mail list - data customers • Try it yourself – using RETS client Proactive communications are key
EducationHow Can I Learn More? New • More RETS education like this for 2005 • Attend RETS Meeting – December 7-9, Scottsdale • Read “RETS – What you need to know”* • Join RETS MLS Support Forum • Visit www.rets.org - e-mail or call Yogi or Kevin • Use MRIS Conduit Updated New Get involved - many new options
EducationFor Data Customers • Use RETS service provider for tech support • Put callers in touch with Yogi or Kevin • Require RETS-compliance certification to access • Suggest MRIS Conduit • Sign-up for dev-list at www.rets.org • Encourage attendance RETS meeting Help them help themselves
TopicSummary • Security • Managing database changes • Need more education • How can I learn more? • How to help educate my data customers? • Panel Discussion Time Education is key
Panelists • Margaret O’Sullivan • MRIS • Judy Hatchett • Director, Information Technology • RMLS Minnesota • Kristen Carr • Director of Product Management • Regional MLS Florida How do you use RETS in your organization and how have you benefited from it?
Panel • How do your customers benefit from RETS? • What is your greatest challenge using RETS and how have you addressed it? • If you could do it all over again, what would you do differently?