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MyGov

MyGov. Owen Smith u3018244. Overview. Method Gov 2.0 Gov 2.0 – Myths Gov 2.0 – Issues Gov 2.0 – Measures MyGov MyGov – Assessment. Method. Design Science Research Approach Analytical Reduction Literature Review Analysis of MyGov Artefact. Gov 2.0.

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MyGov

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  1. MyGov Owen Smith u3018244

  2. Overview • Method • Gov 2.0 • Gov 2.0 – Myths • Gov 2.0 – Issues • Gov 2.0 – Measures • MyGov • MyGov – Assessment

  3. Method • Design Science Research Approach • Analytical Reduction • Literature Review • Analysis of MyGov Artefact

  4. Gov 2.0 • http://www.youtube.com/watch?v=IwGtujv9p1Q

  5. Gov 2.0 • User-Oriented Approach to Service Delivery • Increased public participation • Greater deliberation • More transparent governance • Greater levels of engagement via government consultation

  6. Gov 2.0 Myths • Digital Natives – they’re already there! • All citizens are contributors AND activists • Everybody produces useful content • No more consumers – everyone’s a producer • Web 2.0 is a fair playing field

  7. Gov 2.0 - Issues • Strong business agenda in the literature • Utopianism • Web 2.0 technology the new one-size-fits all • Lack of a holistic view of Government

  8. Gov 2.0 – Measures – Engagement • Levels of Engagement • Improves the quality and extent of citizen input into government • Relevance of Engagement • Locality-specific content • Removes/Reduces barriers to Engagement • Particularly – disadvantaged Australians and core users of government services. • All Australians have an equal say in governance.

  9. Gov 2.0 – Measures – Effectiveness • Strengthens cross-citizen collaboration (societal cohesion) • Informs citizens to allow them to make better decisions at all levels of society • Maintains Citizen trust of government’s handling of personal data • Improves the perception of government’s service efficiency/delivery • Provides more efficient and timely access to government services

  10. MyGov MyGov Architecture Citizens access services Through MyGov interface. MyGov Interface MyGov Platform Agencies publish services to MyGov. Architecture is agile enough to enable new services to be easily “plugged in”. Actual services and transactions remain in agency systems. Services Agencies

  11. MyGov Home Profile Find Services Find Objects Account Search My Car Vehicle Life Events Buying a car Selling a car Registering a car Had an accident Received a fine Starting a car pool Parking a car Insuring a car Greening a car Leasing a car How can we help you? Wall Info Forms Services Events Life Objects Groups Friends ACT Government A parking infringement has been registered against your vehicle. To find our more or pay the fine, please click here. ACT Government Double demerit points apply for Easter Holiday period. Relevant Agencies Vehicle carbon emissions Selected Agency Protecting your car Centrelink confirms entitles to state and territory vehicle registration. Click here to request a confirmation letter.

  12. MyGov – Assessment – Engagement • Levels of Engagement • Improves the quality and extent of citizen input into government • Relevance of Engagement • Locality-specific content • Removes/Reduces barriers to Engagement • Particularly – disadvantaged Australians and core users of government services. • All Australians have an equal say in governance.

  13. MyGov – Assessment – Effectiveness • Strengthens cross-citizen collaboration (societal cohesion) • Informs citizens to allow them to make better decisions at all levels of society • Maintains Citizen trust of government’s handling of personal data • Improves the perception of government’s service efficiency/delivery • Provides more efficient and timely access to government services

  14. Questions?

  15. Conclusion • MyGov – Good concept, great potential, but some issues to be dealt with. • Gov 2.0

  16. References • ABS 2008, Adult Literacy, viewed 5 November 2011, <http://www.abs.gov.au/AUSSTATS/abs@.nsf/Lookup/4102.0Chapter6102008>. • Chang, A-M & Kannan, PK 2008, 'Leveraging Web 2.0 in Government', IBM Center for The Business of Government, Washington, DC. • Chen, PJ 2011, Gov 2.0: Online engagement or a neo-liberal Trojan Horse?, Canberra , viewed 5 November 2011, <202.14.81.230/Library/pubs/Vis/vis10-11.htm>. • Lundy, K 2009, Public Sphere 2: Government 2.0 Briefing Paper, viewed 5 November 2011, <www.katelundy.com.au/wp-content/uploads/Public-Sphere-2-Government-2.pdf>. • Smallwood, T 2011, Technology & culture change - The MyGov concept – FB or LinkedIn for Government?, viewed 9 November 2011, <http://learnonline.canberra.edu.au/mod/resource/view.php?id=363015> • SunlightFoundation2009, What Gov 2.0 means to Sunlight, viewed 10 November 2011, <http://www.youtube.com/watch?v=IwGtujv9p1Q>

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