Programme update Johnny McQuoid – Programme Director

1. Programme updateJohnny McQuoid – Programme Director March 2010

2. Fibre programme phases and progress • Phase 1: FTTC customer trial completed • Whitchurch and Muswell Hill exchanges released July 2009 • Glasgow Halfway released October 2009 • ~30k premises passed • Phase 4a: late summer 2010 • Over 60 exchanges released for FTTC • ~2.5m premises passed • Phase 2: FTTC early market deployment • 28 exchanges released from January 2010 • ~500k premises passed • Phase 4b & 5: summer 2010 to summer 2011 • Over 300 exchanges released for FTTC and FTTP • By end of 2010 4m premises passed • By summer 2012 10m premises passed • 40% UK (FTTC 75%, FTTP 25%) • Phase 3: early summer 2010 • Over 60 exchanges released for FTTC • FTTP brownfield customer trial in BradwellAbbey, Milton Keynes, and Highams Park, London (~40k premises passed) • ~1.5m premises passed NOTE: Exchanges and dates are indicative and subject to change

3. Copper (ADSL2+)Up to 24Mb/s Our ‘mixed economy’ strategy Exchanges Homes/Businesses Copper Cabinet Fibre to the cabinet (FTTC) Up to 40Mb/s Copper Fibre Fibre to the premise (FTTP)Up to 100Mb/s Copper Fibre • We have a ‘mixed economy’ strategy to provide copper, fibre and other access technologies, which promotes customer choice and flexibility • There are two main ways that Openreach will introduce fibre optic technology into BT’s access network: • FTTP: an all-fibre solution • FTTC: fibre will be deployed from the exchange to the street cabinet in parallel to existing copper • Openreach offers its services to all CPs, including BT Wholesale, BT Retail and BT Global Services, on an equivalent basis • ADSL2+ will also be available offering headline speeds of up to 24Mb/s

4. FTTP deployment summary • September 2008: First end-users connected at Ebbsfleet Valley, Kent using FTTP greenfield solution, with up to100Mb/s downstream speed • From early summer 2010: FTTP brownfield CP trial • Highams Park (London) and Bradwell Abbey (Milton Keynes) • Up to 40k premises passed • Plan to provide FTTP in up to 25% of the 10m premises • FTTP will be sold initially as an overlay service with voice over legacy copper • Fibre voice services will be developed • There is potential for higher downstream speeds in the future • An exchange area may have both FTTC and FTTP present to best address customer needs

5. Building for the future Note: Applications and services are for illustrative purposes • Consumers can take their digital life one stage further e.g. sharing high quality video footage in addition to pictures becomes possible, as the time taken to upload content is dramatically shortened • Businesses can increase flexible and remote working, saving money on office overheads and improving the work-life balance of their employees • Large graphic and video files can be sent immediately online rather than delivered to clients on hard disk • Business will be able to use high quality voice and video calls, reduce the amount of time travelling to customers while still gaining the benefit of direct customer contact • BT’s fibre investment benefits all CPs, not just BT, and means we are continuing to drive an open, competitive and innovative market in the UK - that’s good for all customers in the UK

6. BT Infinity – the consumer proposition *Subject to fair usage policy • BT Infinity changes the way our customers experience the internet: • Superfast download speeds support running multiple applications and services at the same time, without losing any quality of service • Market leading upload speeds revolutionise sharing information on the internet • Option 1 is positioned as an entry level product, with Option 2 delivering the most complete experience at very competitive prices

7. BT Business Total Broadband Fibre • Free BT Openzone Wi-Fi minutes: take broadband on the road* • A BT Openzone hotspot is included as part of BT Business Total Broadband when you connect using the BT Business Hub • Earn money from reselling access vouchers or provide access for free to valued customers • Compete with 'premium' hotspots - but without the infrastructure costs • 0800 or 0844 number, free of charge for the first 12 months • 10 e-mail addresses • Freephone 24/7 UK based dedicated support • 99.99% network reliability • Desktop self help pack to diagnose problems easily • 9/10 faults sorted in under 4 hours • 95% of calls answered in less than 30 seconds *Packages 2 & 3

8. BT Wholesale’s fibre services introduced • Retaining the UK’s highly competitive broadband market • Trial: 14 communications providers, supporting ~2k end user connections • Our customers are developing their products and pricing base on our wholesale services • Introduction: Fibre access option added to our Wholesale Broadband Connect family of services • >50 wholesale customers are taking WBC and WBMC services. Together they are serving around 800,000 end users and this volume is increasing rapidly • Mixed economy: Fibre stands side-by-side with our range of copper broadband services giving our wholesale customers, and their customers, more choice • Up to 24Mb/s copper service available to >50% of UK homes and businesses and rollout continues • Managed service: Openreach provides fibre access in the ‘first mile’ and BT Wholesale provides a range of managed fibre services • Ease of use: Standardised systems and processes; streamlined service delivery; single backhaul option • Planned enhancements: Including Real-time QoS, business service, FTTP • Partnership approach: Aims to bring fibre services to areas of the UK faster than is commercially viable

9. BT Global Services UK access scenarios Large Sites Mobile users Medium Sites 100Mb/s - 1Gb/s+ Up to 10Mb/s 2Mb/s – 100Mb/s Small sites 2Mb/s -10Mb/s Our services exploit many capabilities to serve the needs of different requirements Dedicated fibre . Dedicated fibre, Ethernet over FTTC & FTTP, Ethernet over copper, Private Circuits NGA services sweet spot Ethernet over copper, Broadband (FTTC, FTTP, ADSL2+) WiFi, 3G, GPRS

10. Key points • BT operates in a highly competitive broadband market where consumers have an extensive choice of services with some of the lowest prices in the world • Our open platforms, allow all service providers in the UK to access our new fibre technology through their existing systems. We also bring our own services, at infrastructure, wholesale and retail levels, to the market through Openreach, BT Wholesale, BT Retail and BT Global Services • Broadband has boosted the UK economy in recent years, becoming an essential part of our customers’ lives. In 2008 BT announced that it would invest £1.5bn to make next generation fibre-based broadband – super-fast broadband - available to at least 40% of the UK, some 10m homes and businesses, by summer 2012 • Both our fibre solutions are already live in the UK and this allows us to be highly confident of both the performance levels and deployment commitments • Our upstream speeds, at up to 10Mb/s, will be the fastest in the UK, more than 6 times faster than Virgin Media’s fastest service* • BT has been selected as preferred partner to work with Northern Ireland’s Department of Enterprise Trade and Investment on a regional next generation broadband programme. We are also in discussion with a number of UK regional authorities on their next generation broadband plans *Virgin’s 50Mb broadband offers upload speeds of up to 1.5Mb