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Putting your customers first

Putting your customers first. Complete Service. Dedicated to white & brown goods industry Mature, stable and reliable software Flexible Easy to use Improves efficiency Mapping and routing Field accessible information Comprehensive reporting. White and Brown Goods.

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Putting your customers first

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  1. Putting your customers first

  2. Complete Service • Dedicated to white & brown goods industry • Mature, stable and reliable software • Flexible • Easy to use • Improves efficiency • Mapping and routing • Field accessible information • Comprehensive reporting

  3. White and Brown Goods • Only software dedicated to the white & brown goods industry • Industry specific safety checks • Built in appliance reason and fault codes • System works with engineers and appliances and not “assets and resources” • Van stock control with bin locations • Integrates with appliance manuals and part lists • Easy access to complete job history • Soft service facility

  4. Mature – Stable - Reliable • Continuous development through user feedback since 1998 • In excess of 99% uptime in live environments • Over 1 million service calls processed

  5. Flexible • Comprehensive package allowing immediate use • Tailored to your business needs • Seamless integration with accounts and stock systems • Expandable to engineer laptop system • Comprehensive report builder module

  6. Easy to use • Fast and intuitive call entry • Wizards aid learning • Reduce training time • Reduce error rate • Quick and complete job history • Full engineer diary management

  7. Improved efficiency • Streamlined service desk procedures • Postcode address lookup • Fast “follow on call” entry from job history • Spare parts ordering and tracking • Postcode area engineer assignment as standard

  8. Mapping & Routing • Realistic engineer assignment unrestrained by artificial postcode boundaries • Breaks price barrier • Provides engineer with local map of customer premises and an optimal route for the day’s visits • Provides management with estimated fuel costs and travel distances per job/day/week/month/pa

  9. Field accessible information • Access to all technical manuals on site • Mobile text messages for call status changes • Customer and appliance call history • Full parts list and ordering • Capture engineer tips and feedback in real-time • Service call sheet validation

  10. Comprehensive reporting • Performance Report • Engineer weekly report • Engineer combined report • Engineer utilisation report • Work in progress report • Service call staff report • Weekly call intake report • Key Performance Indicators • Fault analysis by brand or manufacturer

  11. Comprehensive reporting • Appliance report • Appliance performance report • Appliance fault report • Appliance parts fault report • Appliance age report • Appliance exchange report • Monitored appliance report

  12. Comprehensive reporting • Outstanding part report • Engineer call report • Repairs by postcode • Extended warranty report • Report builder

  13. Contract Management • User defined extended warranty pricing • System generated customer renewal letters • Automatic cash call follow up letters • Extended Warranty contract printing • Integrated with Microsoft Word™ templates • Full extended warranty reporting

  14. Technical Support • Remote desktop service • Instant messaging support • Email and telephone support • Pay as you go basis • Monthly service level agreement also includes • Remote monitoring of system uptime • Quarterly updates of postcode database • No cost software updates

  15. High Value • Fixzone is a UK based independent software company focused on Appliance Servicing • Fixzone has a programming team in Russia providing low cost bespoke development. • Fixzone software can be purchased outright or leased

  16. Testimonials “Complete Service has been essential in improving the efficiency of our service operation without increasing our staffing levels. The system was a breeze to install and the wizards helped my staff train themselves. The support from Fixzone staff has been the best I have encountered” Rose Jones, Service Manager, Baumatic.

  17. Summary • Industry dedicated • Reliable • Flexible • Simple to use • Efficient • Versatile • High value, low cost

  18. Contact Fixzone Fixzone (UK) Ltd Park House Lombard Business Park London SW19 3TZ Tel: +44 (0) 870 766 7674 Fax: +44 (0) 870 803 1442 Web: http://www.fixzone.com

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