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Universal Credit Pathfinders: Lessons Learned and Recommendations

Explore the journey of Universal Credit Pathfinders in the North West, including key issues, recommendations, and solutions. Understand the scope of research, preparations needed by landlords, and emerging challenges faced by claimants. Discover what's next in the evolution of Universal Credit.

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Universal Credit Pathfinders: Lessons Learned and Recommendations

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Presentation Transcript

  1. Universal Credit Twelve months in: learning from the Pathfinders Gareth Bevan

  2. Structure of presentation • Introduction to UC • Scope of the research • Preparations of landlords • Key issues emerging from UC Pathfinders in the North West • Recommendations • Solutions • What next?

  3. What is Universal Credit? • Paid to people in and out of work, monthly in arrears • Replaces Working Tax Credit, Child Tax Credit, HB, IS, JSA, ESA • “Digital by Design” • Places the onus on the individual • Responsive

  4. Scope of the research • Research methodology • Solely evidence from associations • Anecdotal • Limited claimant numbers

  5. Preparations • Proactive • Reactive • Work with staff • Work with tenants • Communication • Processes

  6. Emerging issues… Application

  7. Emerging issues… Routing of claims

  8. Emerging issues… Support Services

  9. Emerging issues… Benefit advances

  10. Emerging issues… Vulnerabilities

  11. Emerging issues… Alternative Payment Arrangements

  12. Emerging issues… Relationships

  13. Emerging issues… Data sharing

  14. Recommendations • Save function • Confirmation • PBS • APAs • Data sharing

  15. Solutions • Relationships • Regular meetings • LSSF • Processes

  16. What next…? • Rollout plans • Federation work

  17. Gareth Bevan Email: gareth.bevan@housing.org.uk Tel: 0161 873 9449

  18. Gareth Bevan Email: gareth.bevan@housing.org.uk Tel: 0161 873 9449

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