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Telecom Vendor Briefing Agenda - January 22, 2010

This document outlines the agenda for the Telecom Vendor Briefing held on January 22, 2010, focusing on the current and planned telecommunications environment. Key discussion points include current systems like Cisco Call Manager, Cisco Voice Portal, Genesys, and Avaya G3R, along with call recording solutions from Nice and Verint. Planned updates involve Avaya S8720 Phone System and enhancements to workforce management and display systems. Attendees are encouraged to engage with questions regarding the telecom environment.

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Telecom Vendor Briefing Agenda - January 22, 2010

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Presentation Transcript

  1. 311 Telecom Information CRM Vendor Briefing January 22, 2010

  2. Agenda • Current Telecom Environment • Planned Telecom Environment • Questions

  3. Current Telecom Environment

  4. Current Telecom Environment • Cisco Call Manager / Cisco Voice Portal • Genesys • Avaya G3R • Nice – call recording • NXi – TDD • Symon - Display

  5. Planned Telecom Environment

  6. Planned Telecom Environment • Avaya S8720 Phone System • Cisco Call Manager • Verint (Witness) Call Recording • Verint (Blue Pumpkin) Workforce Mgmt • NXi – TDD • Symon - Display

  7. Questions?

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