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Technology and Productivity

Technology and Productivity. What Are the Potential Benefits of Technology?. What Are the Potential Drawbacks of Automation?. National Challenge. Emphasis on short-term business planning Industry has limited ability to access and apply state-of-the-art research findings

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Technology and Productivity

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  1. Technology and Productivity

  2. What Are the Potential Benefits of Technology?

  3. What Are the Potential Drawbacks of Automation?

  4. National Challenge • Emphasis on short-term business planning • Industry has limited ability to access and apply state-of-the-art research findings • Education crisis presents technological challenge in the future • Increased technology transfers to developing countries

  5. Technology Strategy for PI • Long-range planning for modernization of the organization’s productive core and its key interface and support functions • Holistic view on product/service process technology • Technology strategy for improving an organization’s distinctive competence and its potential competitive advantage

  6. Evaluating Values of Technology • Strategic impact – new market, competitive position, market share • Customer impact – selection, price, quality, convenience, speed, etc. • Financial impact – cost, profit, ROI • Operating impact – efficiency • Social impact – job, health, safety, environment

  7. What Are the Costs and Values of Technology?

  8. Technology for Productivity Improvement • Five interdependent dimensions: • Product/service design • Physical production/service processes • Information systems • Management technology • Product materials technology

  9. Applications of Technology for PI – An Example

  10. Product Design Technology for Productivity Improvement • Computer-Aided Design (CAD) • Rapid prototyping • Virtual collaboration and communication for designers, cross-functional teams, suppliers, customers – web, groupware, instant messaging, project management, etc. • Database and data warehouse for enterprise integration and data mining

  11. Process Technology for Productivity Improvement • Manufacturing (AMT) • Numerically-controlled machines (NC) • Flexible manufacturing systems (FMS) • Cellular systems • Computer-integrated manufacturing systems (CIM) • Robots

  12. Application of Technology in Manufacturing - Examples • Welding • Painting • Lasers • Fabrication • Assembly • Material Handling and storage • Measurement and tracking systems

  13. Automation in Distribution • Automated Storage and Retrieval System (AS/RS) • Automated Guided Vehicle System (AGVS) • Point of Sales (POS) system • Tracking system (e.g. UPS) • Radio-Frequency Identification (RFID) system

  14. Process Technology for Productivity Improvement • Service • Automated/computerized equipment • Automated software systems • Telecommunication systems • Hand-held devices • Software systems • Internet

  15. Applications of Technology in Services - Examples • Billing and Payment • On-line services • Document transfer • Order taking and tracking • Customer service • Application processing

  16. Information System Technology for Productivity Improvement • Application Software Systems • Enterprise Resource Planning (ERP) • Supply Chain Management (SCM) • Customer Relationship Management (CRM) • Advanced Planning & Scheduling (APS)

  17. What Are the Key Functions of those Software Systems?

  18. Management Technology for Productivity Improvement • Standardization • Continuous improvement/Kaizen • Process mapping/improvement • Project management • Just-in-time • Six sigma • Knowledge Management

  19. What Are Those Management Technologies?

  20. Product Materials Technology for Productivity Improvement • Ferrous metals • Aluminum and Alloys • Titanium • Plastics • Composite materials • Ceramics • Coatings and finishes

  21. How to Develop Leadership in Technology for Managers?

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