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BS1032 Public Administration in Britain

BS1032 Public Administration in Britain. 5 : Modernising Government. BS1032 Public Administration in Britain 5: Modernising Government. Executive summary.htm. BS1032 Public Administration in Britain 5: Modernising Government. Benchmarking is a technique to:

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BS1032 Public Administration in Britain

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  1. BS1032 Public Administration in Britain 5 : Modernising Government

  2. BS1032 Public Administration in Britain 5: Modernising Government Executive summary.htm

  3. BS1032 Public Administration in Britain 5: Modernising Government Benchmarking is a technique to: • Identify examples of good practice • Monitor progress • Bring about continuous improvements

  4. BS1032 Public Administration in Britain 5: Modernising Government Public Sector Excellence programme is run by the Cabinet Office. It aims to bring… EFQM (European Foundation for Quality Management) into widespread use Take up of the excellence model: 65% government agencies 35% local authorities

  5. BS1032 Public Administration in Britain 5: Modernising Government Beacon scheme launched in Summer of 2000: • from central government, agencies, QUANGOs • That hold a CharterMark or EFQM Excellence Model • Or Investors in People • A similar scheme for Beacon Councils • and NHS Beacons

  6. BS1032 Public Administration in Britain 5: Modernising Government Balanced Scorecard approach uses the analogy of a dashboard…

  7. BS1032 Public Administration in Britain 5: Modernising Government

  8. BS1032 Public Administration in Britain 5: Modernising Government Potential problems are: • Accurate ? [Valid ? Reliable ?] • Up-to-date ? • Good guide to the future ? • Serves whose interests?

  9. BS1032 Public Administration in Britain 5: Modernising Government Balanced Scorecard helps to connect strategies with operations in order to meet stakeholder obligations (and thereby recognises conflicting pressures on government). Derived from KPMG and recognises that short-term financial reporting does not necessarily help strategic vision of an organisation

  10. BS1032 Public Administration in Britain 5: Modernising Government Scorecard approach adds three new measures: • Internal processes • Organisational learning • customers

  11. BS1032 Public Administration in Britain 5: Modernising Government Focus is on : • How to create value for customers • How to improve internal competencies • How to invest in people, systems and procedures

  12. BS1032 Public Administration in Britain 5: Modernising Government Authors of the scheme (Kaplan and Norton) recommend that managers seek balance between: • External measures of shareholders; internal measures for critical processes, innovations • Outcome measures (historic) and future performance • Objective measures and subjective measures

  13. BS1032 Public Administration in Britain 5: Modernising Government Union response to Modernising Government can be found at: http://www.pcs.org.uk/prid/policyguidance/modgov/

  14. BS1032 Public Administration in Britain 5: Modernising Government The progress made can be followed through: http://www.nao.org.uk/publications/modexec1.pdf

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