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A Suitable Solution Presents

A Suitable Solution Presents

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A Suitable Solution Presents

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  1. A Suitable Solution Presents Sara CanusoSara@ASuitableSolution.com

  2. What Percentage of Communication Is Non-Verbal? 90% or more!

  3. First impressions hard-wired

  4. Personal Branding: Present a Consistent Picture of You. • Tells others who you are • Helps others know what you stand for • Communicates your reputation • Tells people thay can trust you • Creates Relationship Capital

  5. Relationship Capital:The measurement of your reputation • Confidence • Likeability • Respect • Honesty • Trust Trust is why people recommend you to others

  6. Personal Branding: bare arms and sweaters …

  7. Personal Branding: hats for over 50 years …

  8. Personal Branding: Making the world safe for the pantsuit!

  9. Personal Branding: ties since 1988

  10. Remember:First impressions hard-wired

  11. Posture Brisk, erect walk — Confidence Walk with purpose and enthusiasm Do not hide your hands. Hiding your hands sends a message you cannotbe trusted, or you have something to hide

  12. Handshake Wash hands before going into a meeting Keep your palms open until it is time to shake hands; fists generate heat and sweat Carry a tissue in your pocket to wipe your hands if needed

  13. Here are a few tips on handshakes and what message they may convey: All-American Used by most leaders, executives and lawyers Includes direct eye contact, a smile and two to three pumps Communicates confidence, command and professionalism

  14. Here are a few tips on handshakes and what message they may convey: Twister Takes your hand and twists so they can be on top with their palms toward the floor Someone who feels they are going to take control

  15. Here are a few tips on handshakes and what message they may convey: Lingering This can mean openness Firm shake, two to three pumps and a pause before your hand is released

  16. Here are a few tips on handshakes and what message they may convey: Dead Fish Cold, clammy and indifferent Passive or apathetic

  17. Facial Expressions

  18. Facial Expressions

  19. Gestures

  20. Eye Contact

  21. Tone of Voice

  22. BODY LANGUAGE: Nonverbal Communication – Possible Interpretations • Arms crossed on chest; can also be a sign of disagreement • Closed fists; can also be a sign of nervousness • Sitting with a leg over the arm of a chair; can also be a sign of indifference • Crossed legs; moving of the crossed leg in a slight kicking motion signifies boredom or impatience

  23. BODY LANGUAGE: Nonverbal Communication – Possible Interpretations Touching, slightly rubbing nose — Doubt, lying Rubbing the eye — Doubt, disbelief Hands clasped behind back — Frustration Locked ankles — Apprehension

  24. BODY LANGUAGE: Nonverbal Communication – Possible Interpretations Looking down, face turned away — Disbelief Biting nails — Insecurity, Nervousness Pulling or tugging at ear — Indecision

  25. BODY LANGUAGE: Nonverbal Communication Boredom • Drumming on table • Tapping with feet • Head in hand • Doodling • Swinging of crossed feet • Head resting on hand, eyes downcast

  26. Clearing throat “Whew” sound Whistling Smoking cigarettes Fidgeting in a chair Tugging at pants while sitting Jingling money in pockets Tugging at ear Clenched fist Wringing of the hands Playing with pencils, notebooks, or placing eyeglasses in mouth Frequent touching of self while speaking to others Swinging of crossed feet BODY LANGUAGE: Nonverbal Communication Nervousness

  27. BODY LANGUAGE: Nonverbal Communication Openness • Open hands with palms upward • A man, who is open or friendly and feels agreement is near, will unbutton his coat and then take it off • Arms and legs not crossed

  28. BODY LANGUAGE: Nonverbal Communication Evaluation • Hand-to-cheek gestures; an interested person’s body leans forward and his head slightly tilts • A critical evaluation is given when the hand is brought to the face, the chin is in the palm, the index finger is extended along the cheek, and the remaining fingers are positioned below the mouth • A tilted head is a definite sign of interest • Stroking the chin indicates a thinking or evaluation process

  29. BODY LANGUAGE: Nonverbal Communication Honesty • Right hand over heart • Palms uplifted • Looking the person in the eye when speaking • Touching gestures (also indicates anchoring)

  30. BODY LANGUAGE: Nonverbal Communication Confidence • Steepling (hands or arms brought together to form a church steeple) • Hands joined together at waist behind back • Feet placed up on desk • Elevating oneself

  31. Communicate with Color Color can be a very powerful business tool. Here are a few rules for controlling what you say with colors

  32. Communicate with Color Navy or Navy Pinstripe Always worn when you want a commanding presence, When meeting a client for the first time When conducting a meeting of partners and senior managers To a banquet in recognition ofyou or a colleague

  33. Communicate with Color Charcoal Gray or Charcoal Pinstripe Wear when meeting for financial settlements Pushing for policy changes Visiting with a potential client for the second time

  34. Communicate with Color Black/White Wear on detail days at the office A casual day at the office for staff At the end of the week

  35. Communicate with Color Earth tones Wear when visiting an unhappy client Meeting with your team

  36. Communicate with Color Blue/Gray Wear when visiting a client out of town When meeting in the company over administrative details Any day you are not sure what to wear

  37. What’s so casual about your future?

  38. Defining Business Casual

  39. Business Casual • Business casual is crisp, neat, and should look appropriate ...

  40. Business Casual ...even for a chance meeting with the CEO

  41. Business Casual • Remove your jacket • Look professional and comfortable • You should be able to meet with clients at a moments notice

  42. Summary • Up to 90% of communication is non-verbal • Build your personal brand • Trust is why people will recommend you • Dress for confidence • Watch body language in others to measure your effectiveness

  43. Thank you! Sara Canuso