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Connecticut Interlibrary Loan Cost Study

Connecticut Interlibrary Loan Cost Study. Mary E. Jackson maryejackson@verizon.net. Overview . Background on previous ILL cost studies Explain why this study is a first Review the data collection instrument Respond to your questions Report findings after you have completed the instruments.

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Connecticut Interlibrary Loan Cost Study

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  1. Connecticut Interlibrary Loan Cost Study Mary E. Jackson maryejackson@verizon.net

  2. Overview • Background on previous ILL cost studies • Explain why this study is a first • Review the data collection instrument • Respond to your questions • Report findings after you have completed the instruments

  3. ILL Cost Studies • ARL RLG Interlibrary Loan Cost Study • 1992; Marilyn Roche • 76 research libraries • mainly members of the Association of Research Libraries • Borrowing unit cost: $18.62 • Lending unit cost: $10.93 • Total unit cost: $29.55 • Staff costs represent • 76% of total borrowing cost • 77% of total lending cost

  4. ILL Cost Studies • Measuring the Performance of Interlibrary Loan Operations in North American Research and College Libraries • 1998; Mary E. Jackson • 119 research and college libraries • Borrowing unit cost: $18.35 (research) $12.08 (college) • Lending unit cost: $9.48/ $7.25 • Staffing costs represent • 66%/62% of total borrowing cost • 76%/71% of total lending cost

  5. ILL Cost Studies • Assessing ILL/DD Services: New Cost-Effective Alternatives • 2004, Mary E. Jackson • 72 research, academic, and govt. libraries • Borrowing unit cost: $17.50 (research) • Lending unit cost: $9.27 (research) • Staffing costs represent • 58% of total borrowing cost • 75% of total lending cost

  6. CT ILL Cost Study • First ILL cost study for public libraries • Simplified the data collection instruments • from 7 sheets to 1 sheet • Collect staff costs only • Revised instrument tested by several CT libraries • Staff to provide data for 8 elements • Online form automatically calculates borrowing and lending unit cost • Calculates total unit costs based on percentages from the 2004 study

  7. Please provide 8 numbers: • Annual salary • Fringe amount • Hours worked per week • Hours worked in ILL • Hours worked in borrowing • Hours worked in lending • Each of these for each staff member working in ILL • Number of borrowing filled requests • Number of lending filled requests • For your last complete fiscal year

  8. Data Collection Sheet

  9. Some Observations • ILL units have different staffing levels • From full-time professionals to only part-time staff • ILL units have different procedures and workflow • Some ILL units count reciprocal circulation in their ILL transactions; others do not • Unit Cost is directly related to the volume of transactions, not the staffing level

  10. Questions, Comments? • Any questions about the instruments, the process, or what you need to supply? • Any worries or concerns? • Anything else?

  11. Next Steps • Please send questions and the completed worksheets to: • Mary Jackson • Phone: 301-879-1858 (home) • maryejackson@verizon.net • Fax: 301/879-0109 • Mary will review and follow-up with any questions

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