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Introduction to Business Process Reengineering

Introduction to Business Process Reengineering. Introduction. The need for process improvement Process improvement methodologies TQM, Lean, CMMI, Six Sigma. The Need for Process Improvement. Business and technology changes over time and process must reflect those changes

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Introduction to Business Process Reengineering

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  1. Introduction to Business Process Reengineering

  2. Introduction • The need for process improvement • Process improvement methodologies • TQM, Lean, CMMI, Six Sigma

  3. The Need for Process Improvement • Business and technology changes over time and process must reflect those changes • Look at the impact of the mobile phone on businesses • Companies improve processes to • Become more efficient (share data, communicate across the enterprise)

  4. General Process Improvement (1) • Select the process to be improved • Simplify a process for example • Define the team that will improve the process • Fully define the existing process • Reverse engineer the process using a tool such as BPMN • Define the simplified process • Again, use a modeling tool

  5. General Process Improvement (2) • Collect baseline data on the existing process • Time to execute the process • Use this data to judge efficacy of the improved process • Assess process stability • Does the process have exceptions? • Is the process capable • Does is meet the objective? • Can it be further improved?

  6. General Process Improvement (3) • If necessary, identify root causes of why a process is not stable and capable • Change process redesign as necessary • Plan and implement the process change • Collect new performance data and compare with baseline data • Did the process improve as expected

  7. CMMI • The Capability Maturity Model Integration approach is a way of assessing the strengths and weaknesses of existing processes for the purpose of improving them • It’s a set of best practices to improving processes

  8. CMMI Process Areas • Solutions are organized process areas (types) • 16 core processes • Processes for acquisition • Processes for development • Processes for services

  9. CMMI Process Areas (Core) • Configuration management • Organizational process definition, performance management, training • Quality assurance • Requirements management • Risk management

  10. CMMI Process Areas (Acquisition) • Acquisition of hardware, and software • Supplier relationships • Agreement management • Acquisition • Technical management • Validation

  11. CMMI Process Areas (Development) • Product integration • Technical solutions

  12. CMMI Process Areas (Services) • Incident prevention and resolution • Service continuity and delivery • Service transition • Strategic service management

  13. Six Sigma (Introduction) • Using standard measurement techniques (statistical techniques) to measure operational performance • Adopted by General Electric, Motorola (Engineer Bill Smith was given credit for it)

  14. Six Sigma (Terms) • Define, Measure, Analyze, Improve, Control (DMAIC) • Defects per million opportunities (DPMO)

  15. ISO 9001 • A set of process and quality management standards

  16. ISO 9000 Principles • Customer focus • Leadership • Involvement of people • Process approach • System approach to management • Continual improvement • Quantitative (factual) approach to decision making

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