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New Technopreneur Orientation (NTO) Module 1 Basic Technical Training Course Part B

New Technopreneur Orientation (NTO) Module 1 Basic Technical Training Course Part B. Table of Contents. How To Load Loading Using LoadXtreme Website Loading Through SMS Replenishing Load Wallet Definition of Load Wallet Checking Load Wallet Balance – www.loadxtreme.ph

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New Technopreneur Orientation (NTO) Module 1 Basic Technical Training Course Part B

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  1. New Technopreneur Orientation (NTO) Module 1Basic Technical Training CoursePart B

  2. Table of Contents • How To Load • Loading Using LoadXtreme Website • Loading Through SMS • Replenishing Load Wallet • Definition of Load Wallet • Checking Load Wallet Balance – www.loadxtreme.ph • Checking Load Wallet Balance – Through SMS • Vmobile Head Office at Galleria Corporate Center • Independent Business Centers • Partner Banks • BDO • Union Bank • UCPB • Other Partner Banks • Reload Command • Load Wallet Replenishment Delays • Converting Earnings to Load Wallet • Electronic Transfer • Safety Features • Access Blocking • Credit Back • Stale SMS • Duplicate SMS • Checklist to Verify If There is System Congestion • Customer Support

  3. How To Load Loading Using LoadXtreme website – How To Load Step 1 Click “Online Loading”

  4. How To Load Loading Using LoadXtreme website – How To Load Step 2 This small screen will appear. Type your ID Number, PIK code, choose which product you want from the Product Drop Box, Input which cell number you want to send the load or product. E-Mail is optional. Then click “Send Load” 5440895171 ****

  5. How To Load Loading Using LoadXtreme website – How To Load Step 3 This screen will appear after you have filled the requirements from the previous box. Verify if you are sending the load or product to the correct cell phone number. Click “OK” if correct, “Cancel” it if not. ****

  6. How To Load Loading Using LoadXtreme website – How To Load Step 4 This screen will appear once you have confirmed the cell phone number from the previous box. It means the load or product will be sent already to the destination cell phone number. ****

  7. How To Load Loading Through SMS To Load Regular Load: • LX LOAD <LXID#> <PIK#> <Product Code> <Customer Cellphone#> Ex: LX LOAD 5431234567 123456 G50x 0915678900 To Load Regular OTA Load: • LX OTA LXID#/PIK#/TELCO/Amount/Customer Cellphone # Ex: LX OTA 5431234567/123456/GLOBE/40/0915678900

  8. How To Load Loading Through SMS Gateways: • These are cell phone numbers where you send your load requests: • Globe 0917-5522615, 09175522616 • Smart 09285220815, 09285220772 • Sun 09228587515, 09228587514

  9. Replenishing Load Wallet Definition of Load Wallet • These are virtual credits used to load or recharge Vmobile load products. • These virtual credits can be seen and accessed in the TechnoPreneur’s LoadXtreme page. • A TechnoPreneur and TechnoUser can purchase Load Wallet from different sources. • Also called “Ewallet” or “Vwallet” sometimes. • Every time you use, retail or sell products, the corresponding WSR (wholesale rate) amount of the products will be deducted from your load wallet balance.

  10. Replenishing Load Wallet Checking Load Wallet Balance – www.loadxtreme.ph Enter your LoadXtreme Account by logging in your ID and PIK from www.loadxtreme.ph. Then click “List Transactions” from the main screen.

  11. Replenishing Load Wallet Checking Load Wallet Balance – www.loadxtreme.ph You will find how much available load wallet in “Available Balance”

  12. Replenishing Load Wallet Checking Load Wallet Balance Through SMS • LX BAL <LXID#> <PIK#> • LX BAL 5401234567 123456

  13. Replenishing Load Wallet Vmobile Head Office at Galleria Corporate Center Office: 11th , 19th , 20th Flr, Galleria Corp Center EDSA cor Ortigas Ave., Quezon City Metro Manila, Philippines

  14. Replenishing Load Wallet Independent Business Centers

  15. Replenishing Load Wallet Independent Business Centers Click “Resources”

  16. Replenishing Load Wallet Independent Business Centers Click to download “Nationwide Independent Business Center Directory”

  17. Replenishing Load Wallet After downloading the file, search the document for the nearest IBC to your location!

  18. Replenishing Load Wallet Partner Banks • You need to deposit to the Vmobile account. • Bank deposits (Next-day crediting) • No inter-branch deposit charge nationwide except for Metrobank.

  19. Replenishing Load Wallet Partner Banks

  20. Replenishing Load Wallet Partner Banks Reload your VMobile wallet via BDO Auto-Debit Enjoy the convenience of replenishing your Load wallet thru your BDO bank account without ever leaving your home! With BDO Auto-debit, all you have to do is send a Text message to LoadXtreme and your Technopreneur or TechnoUser account will subsequently be replenished within the day thru your BDO bank account. The amount indicated in your Text request will be debited from your BDO account. That’s hassle-free replenishment for your LoadXtreme LoadWallet! Just follow these simple steps and enjoy the convenience: Enroll your BDO bank account under the Auto Debit Arrangement by visiting your BDO servicing branch and filling-up the ADA Enrollment Form. Indicate your LX ID as Subscriber Number under the Customer Payee List Information section of the form (see figure below).

  21. Replenishing Load Wallet Partner Banks Submit the document to BDO – ADB Branch G/F Robinsons Equitable Tower ADB Avenue, cor. Poveda St. Pasig City or send the form to VMobile head office with address at:1906 Galleria Corporate CenterEDSA cor. Poveda Ave., Quezon City Wait for the approval confirmation of your ADA enrollment via SMS. Once enrolled, you may begin to use the LoadXtreme-BDO Mobile Auto-Debit by sending the following SMS command to the LoadXtreme system each time you need to replenish your LX account:LX BDODEBIT <ID number>/<PIK>/<Amount>Example: LX BDODEBIT 5412345678/123456/500 Important Notes: Minimum allowable amount is P500. Auto-debit commands sent beyond 4PM shall be processed the next banking day. Last batch of crediting is done at 7PM of each banking day. Avoid the hassles of going to the bank and falling in line again just to get reloaded. Enroll your BDO account now!

  22. Replenishing Load Wallet Partner Banks • Bills Payment – Same-Banking-Day Credit

  23. Replenishing Load Wallet Partner Banks Fastest way to replenish your load wallet is through Union Bank Bills Payment! Over-the-Counter Payment (OTC) ATM Payments Easy steps to pay VMobile: 1. For OTC payments, proceed to any UnionBank branch. 2. Fill-out a Bills Payment slip (as shown below) in duplicate copies. Once validated by the Teller, you will be given the duplicate copy plus a Transaction Receipt. Note that the Payer's Name and the Account #/Card #/Ref # are MANDATORY fields. Use your ID number for these fields. Your payment will be applied by VMobile based from these information.

  24. Replenishing Load Wallet Partner Banks 3. Segregate CHECK from CASH payments. For check payments, indicate the Drawee Bank/Branch and the check number. For cash payments, indicate the denomination and quantity of bills. 4. If you have an account with UnionBank, and wish to pay via Debit-to-account, fill-out the Account Number field found at the upper right portion of the form. 5. For ATM payments, simply enter your PIN number. Choose bills payment from the onscreen MENU and follow the step by step procedures displayed on the screen. (Available to UnionBank ATM machines and Account holders only) 6. For Internet payments, simply log on to your personal account viawww.unionbankph.com and choose "BILLS". Follow the simple steps displayed on the screen. (Available to UnionBank account holders only)

  25. Replenishing Load Wallet Partner Banks VMOBILE 12/15/2011 JUAN DELA CRUZ 5440895171 • Name of Institution (Vmobile) • Date of Transaction • Payer's Name (Name of Member) • Subscriber Account Number (LX ID No.) • Contact No. (Member's Mobile No.) 1000 1 1000 1000

  26. Replenishing Load Wallet Partner Banks Summary and Other Partner Banks: Here are the list of Banks accepting replenishment of LX load wallet: • Union Bank of the Philippines (UBP) Bills Payment • Facility Nationwide coverage; SAME DAY crediting; Does not require LX RELOAD notification • United Coconut Planters Bank (UCPB) Bills Payment Facility  Nationwide coverage; SAME DAY crediting; Does not require LX RELOAD notification • Union Bank of the Philippines (UBP)Current Account No.: 00-059-002607-0Nationwide coverage; Waived inter-branch deposit charge; Next bank day crediting; Requires LX RELOAD notification before 7PM • Banco De Oro (BDO)Savings Account No.: 464-006-2675Nationwide coverage; Waived inter-branch deposit charge; Next bank day crediting; Requires LX RELOAD notification before 7PM 12/15/2011 JUAN DELA CRUZ 1000 1 1000 1000

  27. Replenishing Load Wallet Partner Banks • Summary and Other Partner Banks: • Bank of the Philippine Islands (BPI)Current Account No.: 4021-0110-91Nationwide coverage; Waived inter-branch deposit charge; Next bank day crediting; Requires LX RELOAD notification before 7PM • Metrobank (MBTC)Current Account No.: 007-261-50338-3Metro Manila only; With inter-branch deposit charge for deposits made outside Metro Manila; Next bank day crediting; Requires LX RELOAD notification before 7PM • IMPORTANT: • Minimum deposit/payment amount is P500.00 • After payment/deposit has been made, make sure that you send the following SMS command to your assigned SMS Gateway (except for payments made using UBP Bills Payment): 12/15/2011 JUAN DELA CRUZ 5440895171 1000 1 1000 1000

  28. Replenishing Load Wallet Partner Banks Reload Command LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Branch Code/Account#/ Date/Time 9am to 12nn----2-4pm 12:01 to 7pm---8-10pm 7:01 onwards---11am onwards the next day • Example:LX RELOAD 54012345678/112233/ 2500/BDO/ADB Ave/464/007-261-50338-3/05-07-2008/11:30:12 • Effective May 1, 2012, all load wallet replenishments made via bank deposits will be credited the next banking day. Make sure that the appropriate LX RELOAD command is sent before 7PM.

  29. Load Wallet Replenishment Delays Replenishing Load Wallet Partner Banks • Lack of LX RELOAD notification command LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Branch Code/Account#/ Date/Time • Multiple individual claims • Incomplete or erroneous information • Insufficient amount

  30. Replenishing Load Wallet Converting Earnings to LoadWallet • myLife Pro Website – www.myLifepro.biz • myLX Website – www.myLX.biz

  31. Replenishing Load Wallet Converting Earnings to LoadWallet – from myLife Pro Enter your account number then your myLife Pro password

  32. Replenishing Load Wallet Converting Earnings to LoadWallet – from myLife Pro Choose “Credits/Points Conversion”

  33. Replenishing Load Wallet Converting Earnings to LoadWallet – from myLife Pro Enter the amount you want to convert to load wallet. The Notes box is just for personal reference.

  34. Replenishing Load Wallet Electronic Transfer • Same-Day crediting • 1% Pass-on Service Fee

  35. Safety Features LoadXtreme system safeguards your account by creating a customized response to various telecom related problems to provide hassle-free services to subscribers. Access Blocking • The system automatically blocks access to a specific cell phone number that sends erroneous commands three times. • To lift the blocking, a call to Vmobile Hotline is needed.

  36. Safety Features Credit Back • Due to system congestion sometimes from the telecom, delays or sending failure in sending or processing load can be encountered. • LoadXtreme will credit back money debited from your load wallet if delays or failure happen. • Customized response: Warning. No confirmation from TELCO for G50X to 09152504888 on 09/17/2008 10:15:05. Please verify receipt of load w/ customer. LOAD restored:74.40 Stale SMS • LoadXtreme automatically rejects any sending or processing of load requests it received beyond or more than 30 minutes from the time the command was sent. • This protects your from potential losses if system congestions occurs. • Customized response: LX: LOAD command for 09222649222 sent on 09/16/2008 18:18:18 ignored as it was rcvd on 09/16/2008 18:48:34 due to telco congestion. Your Balance is 525.75

  37. Safety Features Duplicate SMS • Sometimes, telecoms send SMS to the subscriber more than once. • To make sure than you are not charged repeatedly by the telecom, LoadXtreme only accepts one SMS from the multiple same command received by the system within 5 minutes. • You need to append any alphanumeric characters at the end of your SMS command in cases you need to create multiple load requests to make each request unique.

  38. Safety Features Checklist to verify if there is system congestion: • Loading delays. Telco congestion. • Telco OTA system unavailability or under maintenance. • Customer ‘non-receipt’ of otherwise successful loading • Check customer number • Have customers check their message Inbox • Have customer check their balance • Have customers restart their cellphones • Check the product code used ( G100, G100x, SBRO100) • Invalid product code and invalid cellphone reply - S3Ox, SBR0100, O91675858OO • No reply from system - LXLOAD - LX LAOD - LX RELAOD

  39. Safety Features Customer Support • If everything fails, you need to contact the Customer Support. • Text Support -09212122191,09236036631,09278538041 • Format: UID# <space> <Message> • OS “Online Support”/ E-mail Support System • CRMD Hotline # (02) 311-3000 • VMobile Official Fan Page • VMobile Technologies Incorporated (Official)

  40. Safety Features Click “Contact Us”

  41. Safety Features Click “Proceed to Ticket Support System”

  42. Safety Features Click “Open New Ticket” if you want to create a new ticket. If you want to see the status of an existing ticket, write your email address (the one you used to register your LoadXtreme account) and write the ticket number, then click “Check Status”.

  43. Safety Features Write your full name, email address, telephone number, choose a category in “Help Topic”, Subject then a description of your problem from the Message box. Type the Captcha Text number then click “Submit”. To clear all, click “Reset” or to cancel, just click “Cancel”.

  44. Advocate real empowerment through incentivized living. Congratulations in finishing Module 1 Part B!

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