IT Outsourcing from Siemens Business Services

1. Global networkof innovation IT Outsourcing from Siemens Business Services November 22, 2005 Bucharest, Romania

2. Agenda • Siemens Business Services – Company Profile • Forte Business Services – a Siemens Company • IT Operation Related Services fromSiemens • References • Questions & Answers

3. Siemens Business Services - Company Profile Customers EUR 4.7 billion sales and 36.120 employees in 44 countries Solution Business Business Process Outsourcing Operation Related Services Product Related Services Solutions including SAP, systems integration, IT and process consulting Outsourcing of IT-intensive business processes in HR and financial services I&C Outsourcing, including data center, desktop, LAN / WAN and call center management Vendor-independent hard- and software maintenance, infrastructure services Consult, Design, Build Operate Maintain

4. Siemens Business Services (SBS) - Company Profile • SBS ranks No.1 in Austria, among top 5 in Europe and top 10 worldwide • SBS ORS ranks No. 2 in European contract volume in 2004 • About 2,000 outsourcing customers trust SBS, worldwide • Our customers transferred resources and we perform 7/24h IT-Services: • 15 million Help Desk calls p.a. in 16 languages • 1.3 million managed Desktops, plus communications • 225.000 SAP R/3 plus 100.000 Mainframe users • 33.000 managed Servers, plus peripheral equipment • 2.000 terabytes managed Storage, plus archive • 72 Data centers with 1.500 Mainframe applications

5. Forte Business Services – a Siemens Company In July 2005, Siemens Business Services closed the acquisition of Forte Company, one of the leading IT service providers in Romania. Following the acquisition, the new company merged with Siemens Business Services Romania and represents Siemens Business Services on the Romanian market. We sell services under a new brand: Forte – a siemens company Through the integration with the Siemens Group, Forte has now joined the „Global Network of Innovation“ The combined expertise of more than 300 specialists is ready to serve our major customers. Forte is represented with 10 branch offices in the major cities in Romania and working points in all the Romanian counties.

6. Operation Related Services fromSiemens Outsourcing models Business Process Outsourcing • Selective: Managing individual corporate functions such as the help desk or desktop. • Full IT outsourcing: The client’s entire IT is managed by the service provider. • Transitional outsourcing: In addition to IT outsourcing, the operating system is simultaneously transformed from current technology to a predefined target. • Business process outsourcing (BPO): A whole business process is outsourced, including IT and office administration. The complexity of the outsourcing options increases step by step, together with the contribution they make to the value of the company. Transitional Outsourcing Responsibility for total customer process Full IT Outsourcing Transition Management Transition Management Selective Outsourcing Total IT responsibility Total IT responsibility Total IT responsibility Selective responsibility Selective responsibility Selective responsibility Selective responsibility

7. Operation Related Services fromSiemens Portfolio Overview Helpdesk Services Desktop Services Network Services Datacenter Services Application Operation Services Security Services

8. Track record of outsourcing customers approves our ability to win & manage large and complex engagements Top Outsourcing customers Major Wins in 2004TCV€M BBC, UK 2”700’ NS&I, UKrenewal700‘ RAG, GER >500’ Nat. Assembly for Wales, UK 333’ Insurance, USA 190’ Insurance, USA 122’ Deutsche Bank GER renewal 78’ Stadt Wiesbaden, GER75’ Morgan Stanley, USA n.a. Pharma, USA 49’ Cortal Consors, GER 48’ Kemper, USA 40’ Hochtief, GER 36’ ICN, GER 33’ FMC Energy, USA 28’ SBT, USA 26‘ Siemens, GER BBC, UK NS&I, UK DB/Sinius, GER Nat. Assembly for Wales, UK Vosa, UK UK Passport Service, UK MetLife, USA Bankgesellschaft Berlin, GER Barclays, UK Computer Manufacturer, Global Department of Labor, RSA Insurance, USA Medscheme, RSA Ruhrkohle, GER Insurance, USA Intel, USA Auditor, Europe PWC, USA Microsoft, USA KSB, GER

9. Solution Benefits • Provision of new passport application system and delivery of front-end services • 10 year, £100m contract to improve turnaround and security • 3-way partnership • SBS • UK Passport Service • SP&SL • Fee based on numbers of passports issues (PFI deal) • SBS staff open post, cash payments, scan documents and photos • Offices automated • Over 10 million new, digital and more secure passports issued via the SBS system • Assisting UKPS with customer service focused initiatives – e.g. Extended Opening Hours • UKPS regains Charter Mark • Impressive example of public/private partnership UK Passport Service (UKPS) Efficient document processing

10. Challenge • Create cost transparency • Reduce IT Infrastructure costs • Bundle IT activities • Reduce number of service providers • Continuously benchmark service offerings Benefits Solution • Concentrate on core business • One point of contact for IT management • Reduce downtime of IT services • No IT fixed assets Outsourcing Contract and Service Level Agreements for: • IT Service Desk • Managed server • LAN Services • Client configuration management • File Services • Account, Group and Share Management Siemens srl – Romania www.siemens.ro

11. Questions and Answers

12. Global networkof innovation Thank you very muchfor your attention! Dan StăncescuUnit Manager - Operation Related ServicesForte Business Services srlPhone:  +40 (21) 3038918Mobile: +40 (722) 357104Fax:      +40 (21) 3038991 dan.stancescu@siemens.com http://www.sbs.siemens.ro