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AMC and AMC+ 2.0 Functions Overview

AMC and AMC+ 2.0 Functions Overview. Quick Overview over AMC and AMC+ Functions. Aastra Mobile Client (AMC) 2.0 Solution Overview. Aastra Mobile Client (AMC) Mobile Extension Integration (MEX) Direct integration of mobile phones with call manager as extensions No AMC Controller needed

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AMC and AMC+ 2.0 Functions Overview

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  1. AMC and AMC+ 2.0 Functions Overview Quick Overview over AMC and AMC+ Functions

  2. Aastra Mobile Client (AMC) 2.0 Solution Overview Aastra Mobile Client (AMC) Mobile Extension Integration (MEX) Direct integration of mobile phones with call manager as extensions No AMC Controller needed Features handled directly by call manager Mobile number configured as an extension in the system Mobile LCR Travel SIM Mobile OS supported Android, BlackBerry, Symbian Aastra Mobile Client plus (AMC+) Mobile Integration (SIP user) Connects to call manager via AMC Controller Seen as SIP extension by the system Features handled by AMCC towards call manager Mobile LCR Travel SIM Dual mode (Mobile/Wi-Fi) Directory search Secure VoIP (TLS / SRTP) for Wi-Fi/3.5G calls AMC Controller options (AMCC) Software only options VM Ware AMCC-30 (for 30 AMC+ users) – for SME AMCC-125 (for 125 AMC+ users) Mobile OS supported iPhone, Android, BlackBerry, Symbian ASE/MXO/PLM/0221/0/1 EN

  3. AMC Single Mode – Functions (1) When operator supported dialing is not available, DTMF is used as the method to transmit the dialed digits during call setup at a rate of 2 digits per second. This can take up to 15 seconds, depending on the number of dialed digits. ASE/MXO/PLM/0221/0/1 EN

  4. AMC Single Mode – Smartphones (1) (1): Android does not yet offer an API to enable support of DTMF-tones from an application during a call, therefore, mid-call services are disabled when using the Android OS version of the client. (2): The iPhone OS is only supported with the AMC+ version of the client ASE/MXO/PLM/0221/0/1 EN

  5. AMC+/Dual Mode – Functions (1) Best results for call setup are achieved using a 3G data channel for signaling the destination number in the call setup. DTMF is used as a fall back method for call setup if the data channel is not available, however, this can take up to 15 seconds or more, depending on the number of dialed digits. ASE/MXO/PLM/0221/0/1 EN

  6. AMC+ 2.0 – Smartphones (4) (2) (2) (2) (3) (3) (1): In-call (mid-call) services with Android and iPhone telephones requires a 3G or Wi-Fi data connection ,as DTMF is not supported during an active call with these OSs. However, in-call services can be activated via DTMF tones for Symbian and BlackBerry terminals if no 3G or Wi-Fi connection is available. (2): Use of Bluetooth headsets cannot guarantee a secure call during a VoIP/VoWLAN call (3): AMC+ UC feature support for the Android OS version of the client is not yet supported (4): AMC+ for iPhone only support seamless handover from Cellular network to Wi-Fi ASE/MXO/PLM/0221/0/1 EN

  7. FMC Solution Challengers to Consider New smart phone types/models are released every week. To avoid solution complexity, it is recommended to implement a mobile phone policy in the company to standardize on a limited amount of phone models to ease management. A smart phone is like a computer. You have to reboot them now and then to ensure consistent behavior (The recommendation is once a day on average). AMC+ is a powerful application and if you have all features turned on AMC+ as well as the data connections, it can consume ~30% more battery (depending on phone type, OS version & network). If dual-mode is part of the solution, you must make sure the Wi-Fi network is “VoIP ready”. AMC+ call setup time is slightly longer than the a standard mobile call due to that the call is setup via the call manager in the enterprise. Mobile phone OS specific limitations: When roaming outside their “home” network, iPhone and Android OS phone users have to manually answer the “https call back” request during the call setup. iPhones can only do automatic VoIP call hand over from GSM to Wi-Fi. However, Wi-Fi to GSM hand-over is automatic. This is only a limitation with this phone OS, not others. iPhones do not provide an API to enable AMC+ to detect roaming automatically, so this feature has to be manually activated in the AMC+ in the “About/Status” menu when users roam outside their “home” mobile network. ASE/FMC/PLM/ 0002 / EN

  8. Thank you! ASE/MXO/PLM/0221/0/1 EN

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