1 / 17

Presented To: Sir Ahmad Tisman Pasha Presented By:

Presented To: Sir Ahmad Tisman Pasha Presented By: Khuram Shahzad Khurram Shahzad 07-32. Chapter#4; Total Quality Management–Models TQM by Poornima M Charantimath. Chap#4: TQM Models. Contents. The Australian Quality Award

shirin
Télécharger la présentation

Presented To: Sir Ahmad Tisman Pasha Presented By:

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Presented To: Sir Ahmad Tisman Pasha • Presented By: Khuram Shahzad Khurram Shahzad 07-32

  2. Chapter#4; Total Quality Management–Models • TQM by Poornima M Charantimath

  3. Chap#4: TQM Models

  4. Contents • The Australian Quality Award • CII-EXIM Bank Award for Business Excellence • JUSE (Japanese Union of Scientists and Engineers) • Malcolm Baldridge Award

  5. The Australian Quality Award • Introduced by Australian Quality Council in 1987 • Basic Reasons: • Understanding the concepts behind business • excellence • Benchmarking • Assistance t0 managers for improvement

  6. Australian Business Excellence Framework

  7. Principles of Australian Business Excellence Model • Clear Directions • Assistance in translating directions into actions • Understanding the customer value • Improving the outcomes • Continuous improvement depends upon continuous learning • People must work in a system

  8. CII-EXIM Bank Award for Business Excellence • Introduced by Indian Industry and Export Import bank of India in 1994 Basic Reasons: • Awareness of business excellence in this competitive environment • Sharing of successful strategies • Understanding the critical elements for success

  9. Business Excellence Framework

  10. Business Excellence Criteria

  11. Levels of recognition • Awards • Prizes • Commendations to significant achievement • Commendations for commitment to TQM

  12. Some Previous Winners of Business Excellence Awards • Maruti Limited • Tata Iron & Steel Co. Limited • Hewlett Packard India Limited • TI Diamond Chain Limited

  13. JUSE (Japanese Union of Scientists and Engineers) • Developed in mid-forties Basic Reason: • To grow the Japanese Industry via TQM practices Achievements: • Initiated Deming Award

  14. Malcolm Baldridge Award • Introduced by NIST (National Institute of Standards and Trade).

  15. Malcolm Baldridge Award Framework

More Related