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What do we mean by Knowledge Sharing?

What do we mean by Knowledge Sharing? . Data, information and knowledge. Data “1855TG313”. Information “Thai Airways flight 313 leaves New York at 18:55”. Knowledge “…That’s not a good flight; often busy and delayed.”. Nature of knowledge. Quite literally, what people know

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What do we mean by Knowledge Sharing?

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  1. What do we mean by Knowledge Sharing?

  2. Data, information and knowledge Data “1855TG313” Information “Thai Airways flight 313 leaves New York at 18:55” Knowledge “…That’s not a good flight; often busy and delayed.”

  3. Nature of knowledge Quite literally, what people know Knowledge is experience, insights,skills, concepts, feelings,ideas, ways of thinking or working Highly contextual Intangible, difficult to measure

  4. Tacit vs Explicit Knowledge • Only a small portion of what we know is codifiable or “explicit” • The vast majority of knowledge is “tacit” or uncodifiable Iceberg Metaphor taken from SigmaConnect http://www.sigmaconnect.com

  5. One example of a KM cycle Activity Apply Create, discover Experience/ Lessons Learnt Practices and Processes Knowledge Assets Distill, validate, share, capture Adopt, adapt, share

  6. Why share knowledge? At the project level: • Opportunity to learn through interactions with peers • Increases work effectiveness, e.g. through problem-solving • Learning from experiences can help prevent from reinventing the wheel • New ideas and solutions can lead to more innovations, more out-of-the box thinking

  7. Why share knowledge? Benefits to the community can include: • Increases the reach of successful ideas and approaches • Provides recognition to the community • Draws out the diversity of expertise within a community • Other?

  8. KS Success Factors • Commonality of Purpose: To what extent are you facing similar obstacles with others? • Usefulness: To what extent does the sharing actually give you things you need? • Trust: How safe do you feel sharing what you know?

  9. Examples of KS Methods After Action Review World Café Communities of practice Storytelling Peer Assist Knowledge Fairs Chat show Open Space

  10. Examples of KS Tools Tagging Blogs Photo sharing (e.g Flickr)‏ Social bookmarking Wikis Digital video YouTube Collaborative websites

  11. In groups… • What aspects of this presentation, if any, need further clarification? • Identify and write 1-3 questions on cards provided.

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