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MATTA FAIR 2012 TICKETING BRIEFING 6 SEP 2012

MATTA FAIR 2012 TICKETING BRIEFING 6 SEP 2012. RULES & REGULATIONS. TICKETING PIC : MELISSA TAN (H/P : 012-3263343) WORKING HOURS 7 SEP 2012 (FRIDAY) : 0830HRS – 2100HRS 8 SEP 2012 (SATURDAY) : 0900HRS – 2100HRS 9 SEP 2012 (SATURDAY) : 0900HRS – 2100HRS DUTY ALLOWANCE

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MATTA FAIR 2012 TICKETING BRIEFING 6 SEP 2012

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  1. MATTA FAIR 2012TICKETING BRIEFING6 SEP 2012

  2. RULES & REGULATIONS TICKETING PIC : MELISSA TAN (H/P : 012-3263343) WORKING HOURS 7 SEP 2012 (FRIDAY) : 0830HRS – 2100HRS 8 SEP 2012 (SATURDAY) : 0900HRS – 2100HRS 9 SEP 2012 (SATURDAY) : 0900HRS – 2100HRS DUTY ALLOWANCE FRIDAY RM20 SATURDAY (WORKING) RM60 SATURDAY (NON WORKING) RM90 OR REPLACEMENT LEAVE SUNDAY RM90 OR REPLACEMENT LEAVE MEALS ALLOWANCE RM20 PER DAY TRANSPORT ALLOWANCE RM20 PER DAY

  3. RULES & REGULATIONS STAFF ATIRE Mayflower Red T-SHIRT with Black Pants or Skirts (Knee Length) Black Covered Shoes Emirates Airlines T-Shirt with Black Pants or Skirts (Knee Length) Black Covered Shoes Etihad Airlines T-Shirt with Black Pants or Skirts (Knee Length) Black Covered Shoes GROOMING Ladies are strictly required to have a light make up For long hair ladies, the hair must be neatly tie up Keep smiling all the time.

  4. RULES & REGULATIONS PARKING Staff who park in PWTC, parking coupons for the flat rate of RM8 per day is available at the Secretariat Counter, Level 2. Please bring along the parking ticket(s) in order to redeem the flat rate parking coupon(s). PUNCTUAL All staff are require to be punctual during these 3 days. You are require to inform the Person In Charge (PIC) if you wish to go for lunch or toilet break or anywhere.

  5. STAFF INCENTIVES TICKETING RM3.00 per ticket sold in fair ground (EXCEPT DOMESTIC) There will be 2 TOP Sales Prizes (1 for Tour sales & 1 for Ticket sales). The criteria to select the winner will be based on overall sales result whereby we will be looking into totalPax Count & Total Revenue. The prizes will be on management’s discretion and will be announced one (1) month after the fair.

  6. AIRFARES PROMOTION SALES TARGET RM800,000.00 FOCUS AIRLINES MH, EK, EY, QR, WY, TG, SQ, CX, UL, VN AIRFARES Compiled in airfare summary T&C refer to individual fares list (loaded in your PC) HANDLING FEE

  7. WORK PROCESS (FULL PAYMENT) • Step 1 : TC make booking through GDS • Step 2 : Customer fill up the booking form and ensure all details are correct. TC to check on visa requirement & passport validity • Step 3 : Collect payment from customer (cash, cheque & credit card) • Step 4 : Print booking from GDS together with booking form, submit to Finance • Step 5 : Finance to issue receipt and hand to Fulfillment to issue ticket (except for UCCF ticket. Eg. MH, EK, SQ) • Step 6 : Fulfillment hand the E-Ticket & receipt to TC • Step 7 : Fulfillment & TC to keep record for staff incentives & sales report

  8. WORK PROCESS (DEPOSIT PAYMENT) • Step 1 : TC make booking through GDS • Step 2 : Customer fill up the booking form and ensure all details are correct. TC to check on visa requirement • Step 3 : Collect deposit payment from customer • Step 4 : Print booking from GDS together with booking form, submit to Finance • Step 5 : Finance to issue receipt and hand to TC. TC to advise customer last date to issue ticket. Deposit are non-refundable. • Step 6 : Finance will pass the booking form & duplicate receipt to fulfillment. Fulfillment will keep the booking and pass to Flagship on Mon to follow up. • Step 7 : Fulfillment & TC to keep record for staff incentives & sales report

  9. Q & A

  10. Thank You

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