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M ission B ased M anagement

M ission B ased M anagement. The WVU Experience. Objectives. Provide an overview of MBM Discuss what we’ve accomplished at WVU. The Keys to Success. Understanding the faculty Enhancing the trust Knowing your culture. Faculty have listened to it all before….

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M ission B ased M anagement

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  1. Mission Based Management The WVU Experience

  2. Objectives • Provide an overview of MBM • Discuss what we’ve accomplished at WVU

  3. The Keys to Success • Understanding the faculty • Enhancing the trust • Knowing your culture

  4. Faculty have listened to it all before… • “First we’ll score some quick gains by going after the low-hanging fruit……” • “With this process we are not just rearranging the deck furniture on the Titanic…….” • “I love you……”

  5. This is what they’ve heard • BS • More BS • Consultant’s BS

  6. What do faculty like? • They like understandable data. • They like understandable presentations. • They like understandable leaders and administrators.

  7. Achieving Results • Give the faculty clear and accurate information, point them in the right direction, and 9/10 times they’ll act quickly and make good decisions. • MBM is designed to do this. • The catalyst is trust – everyone has to work to make this happen.

  8. WVU School of Medicine • Morgantown Campus • 16 clinical departments; 5 basic science • Heavy clinical/educational emphasis • FTE’s: 328 clinical, 121 basic science • Centralized faculty practice plan • Dr. D’Alessandri has been Dean for 13 years

  9. WVU Organization • UHA is WVU’s physician practice plan. • Board is elected by faculty; not the Chairs • There is very heavy reliance on clinical income to support the school. • Recent and growing emphasis on research. • There is a close relationship among the school, the teaching hospital, and practice plan.

  10. WVU Culture • There is an extremely strong service mission – to the state and region. • Because of past history – outsiders must establish trust early on to have influence. • Prefer open-book methods

  11. What is the History? • Budget Committee in the 1990’s • Realization this was not enough for the future • Evaluated and decided to pursue MBM

  12. What is Mission Based Management? • Reporting system to track all revenues and expenses in the school by mission • Reporting system to track faculty contributions in each mission • Process that enables the leadership, through the use of these management systems, to bring about needed change in missions

  13. Why Mission Based Management? • WVU’s commitment to excellence has lead to an ongoing search for opportunities to improve its performance across all missions. • MBM is a tool that allows us to better understand how we are using resources to reach our goals. • MBM has enhanced WVU’s collaborative approach, where Chairs and Dean share similar values and responsibility for performance.

  14. WVU Recent History • Jan, 1999 - started MBM • Spring, 1999 - began to integrate MBM into budget and planning • 1999-2002 - Continued refinement of MBM • 2002 - Facing severe budget cuts from the state

  15. Continued Refinement of MBM • Define faculty contribution in Clinical Service, Research, Education, Service • Define department contributions by mission • Level the playing field • Set expectations, targets and benchmarks

  16. Faculty Activity Contribution Survey - FACS • Forward-looking document – look at where you will be making your contributions. • Measured as a percentage of effort – not hours. • Directional in nature. • Agreed upon definitions. • Must be signed by the Chair.

  17. MBM Key Lessons • Expect and demand accountability. • At the faculty/chair level • At the chair/school level • Achieve agreement on data. • This is a long-term, on-going process – not a one-time deal.

  18. Key Successes • Chairs continue to meet regularly as a group and with their faculty. They have a much better understanding of what everyone is doing. • Departmental investment is clear for all to see. • Chairs/faculty realize this is a group/school effort – resources are oursnot mine.

  19. MBM Key Lesions • Arguing about data and never coming to conclusion • Making this solely a budget process • Not engaging faculty early and often • Not dedicating personnel to make this succeed

  20. Sometimes Things Just Don’t Look Right……Don’t Ignore Them

  21. Values Based Leadership • MBM is only part of the solution • You need Values Based Leadership • This must exist at all levels of the organization to make lasting changes

  22. WVU School of Medicine Values • Determined by the Chairs and Dean at a day-long retreat as MBM was starting • Very helpful to display before, during and after contentious meetings

  23. Integrity Courage Love Creativity Compassion Respect Humility Trust *Fun WVU School of Medicine Values

  24. Summary • Understand your culture and your faculty and your chances for success will greatly improve. • MBM is a tool – decide how you want to use it.

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