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Technologies, usages and new business model. Mr. El Hadj Gley, CEO & Chairman - La Poste Tunisienne. Montpellier ( France) 22 Novembre 2005. I. Tunisian Post : Who are we ?. 3. A new integrated service. months. each. Mail and logistic services. Financial. Services. 45%. 55%.

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Technologies, usages and new business model


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    1. Technologies, usages and new business model Mr. El Hadj Gley, CEO & Chairman - La Poste Tunisienne Montpellier ( France) 22 Novembre 2005

    2. I. Tunisian Post : Who are we ? 3 A new integrated service months each Mail and logistic services Financial Services 45% 55% TUNISIA New services in term of turnover 2003 : 15% 2006 : 20% 1999 : 1% Public business operator : commercial statue since 1999 New services based on ICTs : Works in Tunisi@ : an emergent country with favorable Business and ICT environment We make the most profitable use of ICTs by Public-Private Partnership opportunities

    3. II. Developing e-Business activities,… The puzzle of 5 Cs(Challenge) C 1 Connectivity Internet, PCs, new channels for companies C 2 Capacities Capacity building, ICT environment, legal framework, e-logistics C Advanced applications in business process, Content management systems, online services, e-learning & training 3 Content C Finance resources for ICT infrastructure, Software applications, ICT Capacity building Capital 4 C Cooperation 5 South-South partnership opportunities, Triangular cooperation

    4. III. Favorable ICT environment and legal frameworkto promote competition, economic efficiency, private sector • Telecom reform : • - 2001 : new Act, law n°2001-1 • - Creation of National Telecommunication Regulation Authority Tunisia example e-Commerce, e-Business; enabling legal framework - 2000 : Electronic Business & interchange Act, law n° 2000-83 - 2000 : Creation of National Certification Authority - 2004 : Computer Security Act, law n° 2004-5 legal recognition of the digital signature and electronic documents - 2000 : law 2000-57 • Personnal Data Protection • - 2002 : Amendment of the Constitution , • - 2004 : Law on privacy protection, Techno parks • 2001 : Law on Techno parks • Techno park El Ghazala (40 IT companies, 1600 Engineers) • - Under building : 10 new Techno parks Cyber parks : 8 Cyberparks for teleworking - Kef, Gafsa, Kasserine, Monastir, Siliana. (100% used) - Kairouan, Bizerte et Hammam Sousse under construction - One cyberpark for each territory department ICT contribution in GDP : 8% in 2009

    5. IV. Using ICTs to improve services for all : the case of Tunisian Post e-Finance e-Payment Postal e-Business Strategy e-Logistics Track & Trace DHL, FedEx, DPD,… partnerships e-Learning e-Management On-line Servicese-Shops/ e-Counter / Secure e-mail - Why ? • Increase revenue • Increase the Productivity of the economy • Modernization of postal services : • Reducing of costs : 10 % to 30 % Hours/Days sec/minutes - An ambitious strategy based on ICTs :

    6. 1. e-Finance & e-Payment services via Postal E-Counter E-Counter : an electronic front-office with integrated computer applications • Savings • Bank accounts • Money orders • Bill payments • Registered letters • Stamps • Secured electronic mail boxes • Prepaid cards,… 150 000Electronic operations per day Electronic solution for money transfer from abroad IFS Eurogiro Western Union Swift 2004results - operations : 513000 - amount : 347 Millions $ 2005results + 25% Domestic Electronic money order Mandat minute Student grant 2005results + 67% 2004 results - operations : 1 021 000 - amount : 223 Millions $ 85% of Money orders are payed in 24 hours e-Pensions an electronic payment platform to serve social security pensions • 2004 results • operations : 3,3 Million • amount : 700 M$ 2005results + 20 % www.ccpnet.poste.tn Internet Banking : CCPNet for SMEs • Account balance, on-line transfer • 9 first months 2005 : 306 million USD of on-line transfers

    7. 2. e-Commerce & e-Governement : Postal On-line services via Internet e-Payment solutions : e-Dinar as an Electronic Purse because • on-line payment means (credit and bank card) not commonly used • B2C and G2C e-Business requires mass payment tools • e-Business needs a multi-purpose payment mode e-DINAR : What is it ? • Prepaid virtual card, anonymous and accessible to bothholder or not of a banking or postal current account • A multipurpose payment mode for: • Internet purchasing goods and services • ATM money withdrawal • Point Of Sale payment (POS) • Refill means : • Internet: Refill card, Internet Banking • ATM : VISA Card, Postal or Bank Card e-Dinar Cyber-transactions Doubling each year e-DINAR : Whom does it serve ? • Contributed to creating an e-business culture • Contributed to promoting e-business Operating systems

    8. Electronic Bill payment and presentment solution via Internet • Potential Market • Viewing and paying bills via Internet : telephone, water, electricity, ADSL... • Start up : 2003 • 30% of invoices payed at the post offices Distance Registration @ universities without moving • Using postal electronic purse e-Dinar • Distance Services offered : (300 000 students) • Distance registration, Transportation distance subscription, Booking in university cities • 2005 : 30 000 registered students • 2006 : all students On-line sale of tickets • Entry tickets to football stadium • Entry tickets for the World championship of Handball « Tunis 2005 » e-Commerce facilities : 200 e-Merchants connected to the postal payment platform e-Tax returns (Teledeclaration) : «e-Tasrih » 2005 ( 8 first months) : 600 million USD payed on-line by companies

    9. 3. Electronic Postal Services - Mail, parcels & Logistics - Companies Tunisian Post Hybrid Mail platformreceiving, processing, printing electronic data (bills, …) and delivering by physical or electronic mail. • Start up: 2004 • Automated processing of 12 million letters in 2005 • Main customers : Post, 3 Banks, Electricity, Phone,Social Security,… Web telegram : - secures web platform for B to C mail and C to C, - Track and Trace of mail • Startup : 2004 • 10 leading bank companies and several finance • and administrative enterprises have subscribed to this service. • 1.000.000 telegrams in 2005 • Business Rapid Poste & Tracking solutions using IPS Solution Managing and following up express couriers & parcels • Customers : Companies, enterprises, factories, … • Advantages for firms • Combine physical and electronic business process • Managing & following up express & parcels • On-line pick up booking • Managing the address book of recipients • Security : authentication with digital certificate, bar code labels • Electronic Manifeste for outbound shipment • Achievements • 3200 affiliated companies

    10. 4. e-Learning & CRM CRM : Call Center • Services : Push and Pull • 1/ Information • 2/ Customers support • 3/ Track and Trace for Express Mail • 4/ Telemarketing 1828 • Activity : 300 000 phone callsin 2005 e-Learning • Tunisian Post Virtual School : • 60 courses • 14% of employees registred • Levels : - Bac  Bac + 2 - Bac + 2  Bac + 4 - Bac + 4  Bac + 6 • TRAINPOST (International Distance Learning) : • hosted by Tunisian e-Learning Platform • 30 countries connected

    11. V- Lessons to learn for the future : a tough job but promising future +11% Average Income 123 e-Solutions accelerates postal revenue growth : • An average income postal growth(1999-2004 : 11%) • (Pulled by using ICTs in business process + combine physical and electronic channels) • Staff Supervision ratio : 14% (tripled in 5 years) Electronic Postal Services requires Public-Private Partnership Cooperation and Partnership • UPU Cooperatrion in ICTs through Regional Deployment of Postal Technology Center in Tunis

    12. VI. World Summit on the Information Society Tunis 2005 WSIS Tunis 2005 : an important event to improve ICT4all • Tunisia hosted the second phase of the WSIS : 16-18 November 2005. • Historical opportunity for bridging the digital divide between countries ? • Bridging the digital divide – Connecting the World • Appr. 800 000 villages around the world without any kind of connection • U.N. Goal : connecting communities worldwide by 2015 • Digital Divide FROM : ICT penetration and Internet connectivity (fixed phone, mobile phone, Internet,…) TO : Access to advanced e-applications, e-Content Advanced applications in business process, Content management systems, online services, e-learning & training… 11 000 in Geneva 1. Participants : more than 23 000 participants • Governments • Private Sector • Civil Society 2.ICT4all exhibition • More than 300 exhibitors 3.Parallel events • - 308Parallel events organized

    13. 4. Results of the Summit : 1 • Creation of a Voluntary Digital Solidarity Fund 2 • Creation of an Internet Governance Forum IGF • Adoption ofTunis Commitment 3 • Implementation of the digital solidarity agenda • promoting the inclusion of all peoples in the Information Society 4 • Implementation and follow-up of Tunis Agenda for the Information Society • C1. The role of public governance authorities and all stakeholders in the promotion of ICTs for development • C2. Information and communication infrastructure • C3. Access to information and knowledge • C4. Capacity building • C5. Building confidence and security in the use of ICTs • C6. Enabling environment • C7. ICT Applications • ·      E-government,E-business, E-learning, E-health, E-employment • E-environment, E-agriculture,E-science • C8. Cultural diversity and identity, linguistic diversity and local content • C9. Media • C10. Ethical dimensions of the Information Society • C11. International and regional cooperation C 2 Connectivity C 4 Capacities C Content 7 C Cooperation 11

    14. Handicraft www.e-fleurs.poste.tn www.souk-artisanes.org.tn Thank You Mr. El Haj Gley dg@poste.tn CEO & Chairman of la Poste Tunisienne