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EASTERN CAPE PROVINCE

EASTERN CAPE PROVINCE. 17 FEBRUARY 2009 MMABATHO TUSK CASINO. PELO MAGWENTSHU 079 893 7842/040 609 6039 ANRI VAN DER WALT 079 0371596/040 609 6436. PRESENTERS. Balasela awards started on 06 Dec 2006

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EASTERN CAPE PROVINCE

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  1. EASTERN CAPE PROVINCE 17 FEBRUARY 2009 MMABATHO TUSK CASINO

  2. PELO MAGWENTSHU 079 893 7842/040 609 6039 ANRI VAN DER WALT 079 0371596/040 609 6436 PRESENTERS

  3. Balasela awards started on 06 Dec 2006 PGGA Programme experienced a gradual decline since its inception in 2001 due to some challenges Levels of commitment from top Incorporation into APP and M&E Perceived as non-value add process Background

  4. To enhance Leadership, Excellence and Innovation in the Province, it was agreed that PGGA methodology should be re-conceptualized to ensure institutionalization and focuses on: The pro-poor approach to service delivery Excellence through continuous improvement, and Innovation in service delivery practices Cont…

  5. BALASELA (adopting SAEM methodology) was introduced to assist depts. achieve PGDP goals and benchmark best practices Cont..

  6. Excellence Model Strategy & Planning Social Responsibility Leadership Processes Organisation Performance Client Focus Client Satisfaction Employee Management Employee Performance Resources Management Resources Performance (*) Used with permission of SAEF

  7. BALASELA is a Xhosa word signifying Service Delivery Excellence and has its own value system supported by : Planning (P) - (strategy and operations) Doing (D)- (implement / deployment) Check (C) - (monitor and evaluate) Action (A) - (continuous improvement) BACKGROUND

  8. Training of adjudicators Use of trained Coordinators and Experienced Independent specialists Submission of projects Issue template Case study development sessions Communication to Depts Hard and soft copy submissions-Depts&OTP Feedback sessions post awards event AWARDS PROCESS

  9. Innovations Community Balasela Improvement Corporate Governance Service Delivery Turn around Departmental Projects CATEGORIES

  10. ONE assessment and recognition system in support of superior annual operational performance Provide the province with a new operational capability and the opportunity to use a real-time performance management system Objectives

  11. Institutionalized and progressive service delivery improvement programme recognizing excellence Defined and aligned “self-assessment” based on the KRAs Departments trained on very powerful self assessment - tool towards continuous improvement MOTIVATION

  12. Alignment with the provincial wide M&E system Leadership ownership, commitment and participation by all departments at all levels A system of learning from best practices MOTIVATION

  13. Selection of Judges/adjudicators Experience in adjudication Knowledge of Public service Knowledge of Balasela programme Prominent in professional field AWARDS PROCESS

  14. 11 Criteria of Excellence Balasela Excellence Framework Improvements Outcomes Assess the Current State Achieve Identify Strengths and Opportunities for Improvement Hold Strengths and Implement Improvement Projects Prioritise Opportunities Develop - Leading IKM for Improvement Your Organisation as a Business System Strategic Plan Business Plan Other Processes and Policies Procedures Documents

  15. High Scores – Lessons Learnt • Continuous measurement • Change the corporate culture • Externalorientation • Aggressive stretch goals • Full deployment / integration / involvement • Proactiveclient and supplier involvement • Recognition is KEY • Commitmentto learning and education • Growth in submissions and cost

  16. Low Scores – Lessons Learnt • Passiveleadership • Reactivecustomer systems • Limitedbenchmarking • Plateaueffects • Onedimensional systems • Weakintegration • Absenceof evaluation-change cycles • Partialdeployment / involvement

  17. Certification • Recognition Compliance • Business Improvement Audit • Assessment Standards • Excellence Guidelines Balasela Driving The Future MOVING FROM MOVING TO

  18. Envisaged improvement areas Participation by Local Govt, CBO’s, NGO’s and National Depts., Private Sector Departmental Balasela Awards Improved threshold levels Recognition based on process qualification i.e. PDCA WAY FORWARD

  19. BALASELA AWARDS 27 FEB 2009 THANK YOU

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