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Sadie Harries

Sadie Harries. Talent Management. What is talent management & why do we do it?. How do you do it & what makes it work?. Q&A. What are others doing & what is coming next?. How do you measure it to see if it works?. Q&A. What is it & why do it?. “…to retain our best people…”.

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Sadie Harries

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  1. Sadie Harries

  2. Talent Management What is talent management & why do we do it? How do you do it & what makes it work? Q&A What are others doing & what is coming next? How do you measure it to see if it works? Q&A

  3. What is it & why do it? “…to retain our best people…” “Its about getting the best out of people” “…to help people perform…” “It’s the way we develop people that are important to the organisation” “…to achieve the organisations goals…” “Its how we manage our people, from start to finish”

  4. CIPD definition • Talent consists of those individuals who can make a difference to organisational performance either through their immediate contribution or, in the longer-term, by demonstrating the highest levels of potential. • Talent management is the systematic attraction, identification, development, engagement, retention and deployment of those individuals who are of particular value to an organisation, either in view of their ‘high potential’ for the future or because they are fulfilling business / operation-critical roles.

  5. What is talent? Trooper Golden Goose Low Performance High Flatliner Problem Child Low Potential High

  6. CIPD definition • Talent consists of those individuals who can make a difference to organisational performance either through their immediate contribution or, in the longer-term, by demonstrating the highest levels of potential. • Talent management is the systematic attraction, identification, development, engagement, retention and deployment of those individuals who are of particular value to an organisation, either in view of their ‘high potential’ for the future or because they are fulfilling business / operation-critical roles.

  7. What is talent management? Identification Engagement Deployment Attraction Development Retention Trooper Golden Goose Maintain Enable Retention? Attraction? Low Performance High Engagement? Development? Flatliner Problem Child Improve Support Low Potential High

  8. What is talent management? Engagement Development Engagement Development Trooper Golden Goose Maintain Enable Retention Retention Attraction Deployment Attraction Deployment Identification Low Performance High Engagement Development Engagement Development Flatliner Problem Child Improve Support Retention Retention Attraction Deployment Attraction Deployment Low Potential High

  9. What is talent management? Differentiated Management Strategies

  10. Why manage talent? Knowledge Workers Greater Individualism New Psychological Contract More Lifestyle Choices Less Trust & Loyalty Stronger Value Alignment Greater Mobility Referent Power Balance Flexible Working Ownership Internal Equity

  11. Talent Management What is talent management & why do we do it? How do you do it & what makes it work? Q&A What are others doing & what is coming next? How do you measure it to see if it works? Q&A

  12. How do you do it? Greater Individualism “Customer” Profiling • Basic demographiccharacteristics, like location, gender, age and education / qualification level. • Physiographical characteristics, like lifestyle preferences, personality and social class, spending habits, hobbies etc. • Behavioral segmentation,like job history, participation in projects, taking on extra work etc. “Talent Pool Segments” Structure employment arrangements

  13. What makes talent management work? Integration Performance Management Planning & Resourcing Employee Relations Reward & Recognition Learning & Development Talent Management

  14. What makes talent management work? Talent Management Integration Performance Management Planning & Resourcing Employee Relations Reward & Recognition Learning & Development

  15. What makes talent management work? Management Less Trust & Loyalty EQ & Interpersonal Skills Managers Are The “Black Box” Personal Loyalty Stretch & Develop Relationship = most significant factor impacting willingness to perform Ethical Behaviour Influence & Rapport

  16. What makes talent management work? Management "...if employees' relationship with their manager is fractured, then no amount of perks will persuade the employees to perform at top levels. Employee engagement is a direct reflection of how employees feel about their relationship with the boss” Engagement

  17. What makes talent management work?

  18. Talent Management What is talent management & why do we do it? How do you do it & what makes it work? Q&A What are others doing & what is coming next? How do you measure it to see if it works? Q&A

  19. Talent Management What is talent management & why do we do it? How do you do it & what makes it work? Q&A What are others doing & what is coming next? How do you measure it to see if it works? Q&A

  20. What are others doing? • Highly skilled engineers • Expensive • WLB • Assisted self employment • Ownership • Resourcing models • Survey – attraction reasons • Fun, challenge & community • Align organisational priorities. • Mgt competencies & networking • Management • Alternative working practices • High turnover. • Alumni network former emp’ees. • Gaming = core values • Redesigned performance & talent. • Multi player platform & points. • Attraction tactics. • Value alignment • Integrated practices • Turnaround strategy. • Social talent devt.

  21. What is coming next? Retain knowledge, not people Concept of ownership Work & home life converging Collaboration & knowledge clusters Networks & Partnerships Expect lack of boundaries in practices Knowledge management systems & CI OD & structural resourcing implications Population changes More choices & higher turnover Measures are even more important In 2035… 23% = >65 18% = <16 Alumni & re-attraction strategies

  22. What Can You Do? Revisit your talent management objectives / needs / areas of pain… What could you do?

  23. Talent Management What is talent management & why do we do it? How do you do it & what makes it work? Q&A What are others doing & what is coming next? How do you measure it to see if it works? Q&A

  24. How do you measure it? • Business Measures • Time to promotion. • Income per head. • External awards. • Re-attraction rate. • Talent Activity (Inputs) • No. of secondments. • No. of stretch projects. • Shared resource. • Internal mobility. • Level of perf. Mgt. • Collaboration projects. • Knowledge sharing activities. • Manager measures. • Talent Results (Outputs) • Promotional exit. • Increase in performance. • Elevated re-attraction. • Survey results. • Level of discretionary effort.

  25. Summary Know your talent & their expectations Managers are the Black Box Integration is essential Copies of presentation are available on our stand Fill in a request form…. Email a copy of the information reports and talent management tools from CIPD Toolkit

  26. Talent Management What is talent management & why do we do it? How do you do it & what makes it work? Q&A What are others doing & what is coming next? How do you measure it to see if it works? Q&A

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