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Tutorials 2.0: Teaching the Public and Training Staff with Online Screencasts

Tutorials 2.0: Teaching the Public and Training Staff with Online Screencasts. Instructor: Steve Garwood librarysteve@yahoo.com An Infopeople Workshop Spring 2008. This Workshop Is Brought to You By the Infopeople Project.

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Tutorials 2.0: Teaching the Public and Training Staff with Online Screencasts

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  1. Tutorials 2.0: Teaching the Public and Training Staff with Online Screencasts Instructor: Steve Garwood librarysteve@yahoo.com An Infopeople Workshop Spring 2008

  2. This Workshop Is Brought to You By the Infopeople Project Infopeople is a federally-funded grant project supported by the California State Library. It provides a wide variety of training to California libraries. Infopeople workshops are offered around the state and are open registration on a first-come, first-served basis. For a complete list of workshops, and for other information about the project, go to the Infopeople website at infopeople.org.

  3. Ground Rules • Take care of yourself • bathroom, stretch break • Please ask questions as we go • Practice not perfection

  4. What’s in my packet? • Agenda • PowerPoint • your version is a little different from mine • Exercises • Screencasting Guide • (There’s a wiki too…) • screencasting.pbwiki.com

  5. Introductions • Name • Library • Position • Have you ever watched a video on YouTube? Do you have a favorite? • Have you added a video to YouTube?

  6. Workshop Overview • Screencast Overview • Screencast Recording Basics • Screencast Producing Basics • Screencast Publishing • Screencast Editing Basics

  7. Library Applications • The world is ready • Video • Bandwidth • This is fairly new to libraries • As we go…think of what you could do

  8. What It Replaces • Lost opportunity • public using library resources on THEIR time • point of need assistance • public who can’t make class/training times • Staff overload and frustration • same class/training again and again • same question over and over again • resources can help staff answer FAQ

  9. What It Enhances • Customer service • Instruction • adds to text or screen capture based tutorials • great for auditory/visual learners • Customer and staff training • follow up/review/additional resources • specialized training • school groups • business audiences

  10. What New Things Can It Do? • Personalize • “voice” and “personality” to your library • Communicate • especially to newer generations who “expect” video • Demonstrate • library able to effectively use technology • our technology tools

  11. What Problems Can It Solve? • Resources • Limited staff and staff time • Moving customers to “self serve” • Service • 24/7 point of need assistance • Library/librarian Image • Negative library/librarian stereotypes

  12. What Audiences Can It Reach? • Students • at home or in-class • Business people • Homebound • Staff All you need is broadband* and Flash Player** or a PC that plays CD/DVDs… * 66 million subscribers as per OECD **According to Adobe, 800 million computers have Flash Player

  13. Exercise #1Screencast Review

  14. Questions for the Group • For the video examples: • Did you find it useful, why?  • Would it work for your customers, why/why not? • Other comments to share?

  15. What you need to get started…

  16. Hardware • Windows based PC* • 1.0 GHz processor minimum • 1.0 GB RAM minimum • adequate hard-disk space • @60 MB for program installation • 20-40 GB to store video files • Microphone/speakers • headset recommended *most screencasting programs are Windows based

  17. Software • To create: • screencasting program • Camtasia (recommended) • Jing, Captivate and Snapz Pro X are alternatives (more in guide) • cost • @$199/$249 educational/gov’t • To watch: • browser with Flash Player

  18. ComputerSkills • Basic • save a file (and find it again) • upload a file • adjusting volume settings • resize/move window(s) • plug cables into machine

  19. Let’s Take a Tour • Camtasia Studio/Camtasia Applications • I’m going to have you be application oriented • camproj vs. camrec

  20. Process Preview • Watch as I demonstrate how to do a simple screencast

  21. Recording

  22. Exercise #2Record a Presentation

  23. Recording Review • How’d it go? • Watch as I demonstrate this process • plug-in/check your mic • Camtasia Recorder/settings • capture, audio • size your window • check outline/script • other considerations… • record • save

  24. Exercise #2 (continued)Record Another Presentation on Any Topic

  25. Recap/Review • So far we’ve… • Who can tell me? • What questions do you have for me?

  26. Producing

  27. File Types • You can produce as lots of different file types (overview in guide) • Generally • Flash (.swf) if storing on your library server • QuickTime (.mov) if uploading to YouTube, blip.tv, etc.

  28. Exercise #3Produce Your Recording

  29. Producing Review • How’d it go? • Watch as I demonstrate this process • open Camtasia Studio • import file • add to timeline (keep as recording size) • produce recording • custom • QuickTime • settings (H264, 22Khz) • … • finish

  30. Exercise #3 (continued)Produce Your Second Recording

  31. Exercise #3 - A TwistLet’s do one as Flash together…

  32. Publishing

  33. Publishing Preview • Why did I pick blip.tv? • highly rated • storage and player • let’s you to use your original video size

  34. Exercise #4Publish Your Recording

  35. Publishing Review • Video Page • Share

  36. Recap/Review/“Quiz”

  37. Screencasting Recap/Review • Review of major points • Audience focus • Setup, record and produce • Lots to learn, but it’s fun • Three times to “own it” • What questions do you have?

  38. Quiz…

  39. True or False • Screencasting let’s you reach your customers 24/7

  40. Which of These Do You Not Need to Screencast? • computer • microphone • computer science degree • desire to better serve your customers

  41. True or False • You never have to consider the end users’ connection speed or screen resolution when developing screencasts

  42. Libraries can use screencasting for… • Simple skill training (renew, holds) • Online database training (ebsco, etc.) • Staff training for new/continuing employees • All of the above

  43. True or False • If you screencast you never need to use print tutorials or “how-to” materials

  44. Which is not another benefit of screencasting for libraries? • “Humanizes”/“personalizes” a library • Demonstrates that the library is “up to date” on technology • Makes libraries cooler than YouTube

  45. True or False • Camtasia is the only screencasting program/service on the market

  46. Which is not a needed computer skill to screencast? • Save a file (and find it again) • Program in Java • Adjusting volume settings • Resize/move window(s) • Plug cables into machine

  47. True or False • You can record a screencast once and produce it as multiple types of files (flash, .mov, .wmv…)

  48. Pick your best response… • I hope I have the skills to screencast • I think I have the skills to screencast • I know I have the skills to screencast

  49. Thank You for Being Here Today

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