Sesi 8 Sistem Elektronik Bisnis

1. Sesi 8 Sistem ElektronikBisnis

2. Tujuan • Mengidentifikasi setiap fungsi sistem E-bisnis dan memberikan contoh bagaimana sistem ini memberikan keuntungan bagi perusahaan, konsumen dan mitra bisnis • Enterprise resource planning • Customer relationship management • Enterprise application integration • Supply chain management • Proses transaksi on line • SI Keuangan • SI Akutansi • SI Pemasaran • SI SDM • SI Manufaktur

3. Tujuan • Memberikan contoh bagaimana Internet dan teknologi informasi mendukung proses bisnis yang berkaitan dengan fungsi Akutansi, Keuangan, Sumber Daya Manusia, pemasaran, produksi dan manajemen operasi

4. Arsitektur Aplikasi E-Bisnis

5. Enterprise Applications

6. A Federation of Information Systems

7. Enterprise Applications - ERP Enterprise Resource Planning (ERP) – a software application that fully integrates information systems that span most or all of the basic, core business functions. An ERP solution is built around a common database shared by common business functions. Representative ERP vendors: • Baan • J. D. Edwards • Oracle • Peoplesoft • SAP AG (the market leader)

8. Enterprise Applications - CRM Customer Relationship Management (CRM) – a software application that provides customers with access to a business’s processes from initial inquiry through postsale service and support. Representative CRM vendors: • BroadVision • E.piphany • Kana • Nortel/Clarity • Peoplesoft/Vanitive • Siebel (the market leader)

9. Retention and Loyalty Programs Marketing and Fulfillment Sales Cross-Sell Up-Sell TeleSales Store Front and Field Service Customer Customer Service and Support Contact Management Customer Relationship Management

10. Front Office Applications Back Office Applications Enterprise Application Cluster Enterprise Application Cluster Enterprise Application Integration • Aplikasi ERP • Distribusi • Pabrikasi • Penjadwalan • Keuangan • Aplikasi CRM • Layanan Konsumen • Layanan Lapangan • Pemesanan • Konfigurasi Produksi Konsumen Mitra Bisnis Suplier Cross-Functional Integrated Systems

11. Supply Chain

12. Enterprise Applications - SCM Supply Chain Management (SCM) – a software application that optimizes business processes for raw material procurement through finished product distribution by directly integrating the logistical information systems of organizations with those of their suppliers and distributors. Representative SCM vendors: • i2 Technologies • Manugistics • SAP • SCT

13. Siklus Supply Chain Pembuatan Jadwal Pengiriman Komitmen Pemesanan Perencanaan Kebutuhan Perencanaan Pabrikasi SCM Functional Processes Advance Scheduling Perencanaan Distribusi Perencanaan Transportasi Solusi Integrasi SCM Internetworked Supply Chain Management Supply Chain Management Komitmen

14. 1 2 4 • Proses • Transaksi • Batch • Online/Realtime Dokumen dan Pembuatan Laporan Pemasukan Data 5 Proses Pemeriksaan Perawatan Database 3 Sistem Proses Transaksi

15. Pemasaran Operasi Produksi Sumber Daya Manusia Fungsi Sistem Bisnis Akutansi Keuangan Fungsi Sistem Informasi Bisnis

16. Sistem Informasi Pemasaran Sales Force Automation Customer Relationship Management Manajemen Penjualan Pemasaran Interaktif Research Pasar dan peramalan Iklan dan promosi Manajemen Produksi Sistem Informasi Pemasaran

17. Context Content Demographic/ Psychographic Online Behavior Community Target Pasar

18. Intranet Computer IntegratedManufacturing Manufacturing Resource Planning Manufacturing Execution Systems Engineering Systems Remote Worker • CAD • CAE • Computer- • Aided • Process • Planning • Ruangan Produksi • Jadwal • Kontrol Mesin • Kontrol Proses • Kontrol Robot • Peramalan • Produksi • Jadwal • Produksi • Quality Control Supplier Extranet Sistem Informasi Produksi

19. Pelatihan & Pengembangan Compensation Administration Staffing • Perencanaan • Tenaga Kerja • Pencarian • Tenaga Kerja • Perencanaan • Penggantian • Perencanaan • Kinerja • Biaya Kontrak • Peramalan • Gaji Sistem Strategi • Anlisis Biaya • Pekerja • Analisis • Pendapatan • Training yg • efektif • Karir yag • sesuai • Kompensasi • Yg efektif • Analisa • Keuntungan Tactical Systems • Recruitment • Perencanaan • Pekerjaan • Keahlian • Evaluasi • Pekerjaan • Kontrol Upah • Administrasi • Keuntungan Sistem Operasional Manjemen Sumber Daya Manusia

20. Sistem Informasi Akutansi

21. Sistem Informasi Keuangan Manajemen Investasi Perencanaan Keuangan Cash Management Sistem Informasi Keuangan Capital Budgeting

22. Fungsi Sistem Bisnis

23. Definisi Sistem InformasiPemasaran Sistem yang berbasiskan komputer yang bekerja dalam hubungan dengan sistem informasi yang lain untuk mendukung manajemen perusahaan untuk menyelesaikan persoalan yang berkaitan dengan pemasaran produk

24. Model SI Pemasaran • Output • Product • Place • Promotion • Price • Integrated mix • Database • Input • SIA • Marketing research • Marketing intelligence

25. MKIS Model Data Information Input subsystems Output subsystems Product subsystem D A T A B A S E Accounting informationsystem Place subsystem Internal sources Marketing research subsystem Promotion subsystem Users Price subsystem Environmental sources Marketing intelligence subsystem Integrated-mix subsystem

26. SI Manufaktur • Definisi • Sistem berbasiskan komputer yang bekerja dalam hubungan dengan fungsi sistem informasi yang lain untuk mendukung manajemen perusahaan dalam memecahkan masalah yang berhubungan dengan pabrikasi produk perusahaan

27. SI Manufaktur • Dipergunakan untuk mendukung proses produksi • Evolusi penggunaan komputer pada manufaktur • Systems keyed on reorder points • MRP • JIT

28. Bill of material file Planned order schedule Master produc- tion schedule Raw materials inventory file Sistem MRP Purchasing system 3. Capacity requirements planning Customer order file Order release report Sales forecast file 4.Order release system 1.Production scheduling system 2. Material requirements planning system Finished- goods inventory file Order release report Planning reports Produc- tion capacity file Performance reports Exception reports Shop floor control system Changes to planned orders

29. SI SDM • HRMS (Human Resource Management System) dipakai pada industri • Tidak selalu berbasis komputer • Mengatur data SDM dan informasi

30. SI SDM • Pemrosesan yang berkaitan dengan SDM • Pemrosesan pegawai berdasarkan SI SDM

31. Aktivitas utama SDM Education & Training Terminat- ion Benefit Administration Hiring Recruiting The Firm Potential Employees Employees Retired Employees Data Management

32. Output subsystems Model SI SDM Input subsystems Work force planning subsystem Data Information Accounting information system Recruiting subsystem Internal sources Human resources research system Work force management subsystem Users HRIS Database Environmental sources Compensation Subsystem Manufacturing intelligence subsystem Benefits subsystem Environmental reporting subsystem

33. Sistem Informasi Akutansi • Mengumpulkan data yang menggambarkan kegiatan perusahaan • Merubah data menjadi informasi • Menjadikan informasi dapat dipergunakan untuk pengguna di dalam perusahaan dan diluar perusahaan

34. Input physical resources Model Sistem Informasi Akutansi Lingkungan Informasi Manajemen Data processing software Data Database Accounting Information System Output physical resources Transform Lingkungan 11-34

35. 1. Mengumpulkan Data Setiap transaksi didokumentasi Apa yg terjadi? Kapan terjadinya? Berapa (volume, nilai)? Menjelaskan Transaksi 2. Manipulasi data Menggolongkannya (mengggunakan kode) Mengurutkannya Menghitungnya Meringkasnya 3. Menyimpan data Menjelaskan setiap transaksi Mewakili dari database 4. Penyiapan Dokumen Kegiatan dan waktu Kertas atau di layar Kegiatan Pemrosesan Data

36. Materials stockroom Hubungan Diagram Sistem Distribusi Sales orders Konsumen Commitments Purchases orders Rejected sales order notices Shipments Supplier invoices Invoices Supplier Sistem Distribusi Supplier statements Statements Payments by customers Payments to suppliers Income Balance statement sheet Stock Budget reports Manajemen Other reports

37. Sales Orders Konsumen Diagram Sistem Distribusi Rejected sales order notices Invoices 1. Fill Orders Statements Payments by customers Receivables ledger data Inventory ledger data Purchasing data Commitments Received items 2. Order replenish- ment stock Payables ledger data Purchase Orders 3. Maintain general ledger Other reports Shipments Supplier Supplier invoices Budget reports Balance sheet Supplier statements Income statement Payments to suppliers Manajemen Materials stockroom Stock

38. Diagram Sistem Pemesanan oleh Konsumen Sales orders Rejected sales order notices Konsumen Accepted orders 1.1 Penerimaan Pemesanan Filled items 1.2 Inventori Completed orders Payments by customers Statements Invoices 1.3 Billing Billed orders 1.4 Accounts receivable Purchasing data Inventory ledger data Receivables ledger data 2 Received items 2 3 3

39. 1 Diagram Sistem Pemesanan Penggantian Stok Purchasing data Commitments 2.1 Pengadaan Purchase orders Issued purchase order data Filled purchase orders Shipments Supplier Received items 1 2.2 Penerimaan Materials stockroom Stock Received purchases Supplier invoices 2.3 Accounts payable Incurred obligations Supplier statements Payments to suppliers Payable ledger data 3

40. 1 1 2 Diagram System Proses Pembukuan (ledger) Receivables ledger data 3.1 Update general ledger General ledger records Inventory ledger data Updated general ledger records Payables ledger data Management report data General ledger Other reports 3.2 Prepare management reports Budget reports Balance sheet Manajemen Income statement

41. 1.2 1.3 Diagram sistem Penerimaan Order Sales orders Edit rejects Konsumen Sales order edit ejects Edited orders 1.1.1 Edit order data Rejected sales order notices Customer credit file 1.1.2 Computer credit check Credit data Edited and checked orders Sales order credit rejects Accepted orders Credit Rejects 1.1.3 Log in orders Order data 1.1.4 Mark filled orders Date filed Completed orders Order log

42. 1.1 3 1.3 Diagram Sistem Inventori Accepted orders 1.2.1 Check the balance on hand 1.2.3 Add received items Received items Inventory file additions Item records 2 Backorder records Inventory file Items available Backorder file Updated item records Inventory ledger data Inventory records 1.2.2 Check the reorder point 1.2.4 Provide general ledger data Filled items Purchasing data 2

43. 1.2 1.4 1.1 Diagram Sistem Tagihan Filled items 1.3.1 Obtain customer data Customer data Customer file Invoice data 1.3.2 Prepare invoices Konsumen Invoices Billed orders Completed orders

44. 1.3 3 Diagram Sistem Piutang Billed orders New receivables Receivables records 1.4.1 Add new receivables 1.4.4 Provide general ledger data Accounts receivable file Statement records Receivables ledger data Receivables records to delete 1.4.3 Prepare statements 1.4.2 Delete paid receivables Statements Paid receivables records Paid receivables file Payments by customers Konsumen

45. Diagram Sistem Pemesanan 1 2.2 2.3 2.2 Past performance data Purchasing data 2.1.1 Select suppliers File Supplier Inventory and supplier data 2.1.2 Obtain verbal commitments Purchase order data Commitments Issued purchase order data Purchase Orders Supplier 2.1.3 Prepare purchase orders Purchase order records Incurred Obligations Outstanding purchase order files Purchase records to close out Purchase Order history file Filled purchase Orders 2.1.4 Close out purchase orders Removed purchase order records

46. 2.1 1 2.1 2.3 Diagram Sistem Penerimaan Issued purchase order data Purchased item data Supplier Purchased items file Shipments Receipt information 2.2.1 process receipts Stocks Received items Materials stockroom 2.2.1 Notify other systems Filled purchase orders Received purchases

47. Diagram Sistem Hutang 2.1 3 2.2 Incurred Obligations Payables Records Payables Ledger Data New Payables data 2.3.1 Set up supplier payables records 2.3.4 Provide general ledger data Accounts payable file Received Purchases Paid Payables Records Payables Records to delete Paid payables file Received purchases file 2.3.3 Delete paid payables Supplier Invoices Invoice and statement file Payment data Supplier statements Receipt Data Paid Supplier Data 2.3.2 Make supplier payments Invoice Data Suppliers Payments to Suppliers

48. Forecasting subsystem Control subsystem Model Sistem Informasi Keuangan Output subsystems Input subsystems Data Information Accounting information system Internal sources Funds management subsystem Internal audit subsystem Users Database Environmental sources Financial intelligence subsystem

49. Board of Directors Audit Committee Chief Executive Officer Position of Internal Auditing in a Firm Director of Internal Auditing Internal Auditing Department

50. Kesimpulan • Arsitektur Aplikasi E-Bisnis mencerminkan kunci aplikasi E-Bisnis dan hubungannya • Aplikasi lintas fungsi perusahaan menembus batasan fungsi bisnis tradisional. Sistem ini berfokus pada penunjang integrasi kelompok dari proses bisnis. • Supply Chain Management tergantung teknologi informasi dan manajemen untuk mengoptimalkan informasi dan aliran produksi antara proses dan mitra bisnis di dalam supply chain