The Knowledge Society, Charters and Standards

1. The Knowledge Society, Charters and Standards Chris Price Director, Digital Development and Communities

2. Birmingham Birmingham is a global city, vibrant and dynamic, with a local heart Birmingham is the largest single authority with the Youngest population of any major European city and its diversity is a key strength. Population:about 1,000,000 30% under 20 Density: 3,739 per km² Ethnicity: 70.4% White 2.9% Mixed 19.5% S.Asian 6.1% Black 0.5% Chinese

3. Birmingham City context Time of Transformation • radical change in service provision • disruptive technologies People and Business outcomes • the technology is necessary but not sufficient

4. Digital Birmingham is an alliance of commercial, public, community and voluntary organisations united to bring the benefits of digital technologies to citizens, communities and businesses • Our aim is to make Birmingham a leading digital city in Europe by 2010

5. The Executive Board is chaired by the Deputy Leader with wide cross-sector membership

6. What is Digital Birmingham doing • Connectivity • All citizens and businesses able to access appropriate digital technologies • Free and full wifi enabled city centre • Content • All able to access personalised information and services through their channels of choice (information mesh) • birmingham bulletin email to over 100,000 • Capability (skills) • All able to extend skills through e-learning • 450 families connected through community network in one of the poorest areas

7. British Telecom - wireless cities project • Their investment – using City lampposts • Non exclusive, nominal cash but city benefits • Service trials • Free Information Zone a test bed for multi channel information access

8. Exciting things to do in June including Don Giovanni and Tosca all free on the big screen.Live Music and entertainment at National Veteran's week. Creeply Crawlies event at Woodgate Valley County Park – An exciting ‘How to Improve the World' exhibition at Birmingham Museum and Art Gallery. And remember all kids swim for free at all Birmingham swimming pools for a list of exciting things to do in June click here.

9. Family Learning

10. Birmingham 100% e-govt compliant in 2004 Met Govt targets√ Improved servicesX For the customer It didn’t match their lifestyle It didn’t match their needs It didn’t change services What is a digital city Birmingham a leading digital city in Europe by 2010

11. Office of National Statistics 2007 Households with selected ICT, UK

12. Customer empowerment Transformed services Information Push Public Service Citizens Data Pull

13. Birmingham 100% e-govt compliant in 2004 Met Govt targets√ Improved servicesX New approach Citizen centric Joined up Transforming Digital Charter based on outcomes for 7 stakeholder groups What is a digital city Birmingham a leading digital city in Europe by 2010

14. The Birmingham Digital Charter approved by City Council

15. European Charter of Rights • Rights to access • 1 Public internet access points • 2 Security and privacy of personal information • Rights to education and training • 3 Basic skills for services and information through ICT • 4 Personalised assistance • 5 Lifelong e-learning platforms • Rights to online information • 6 Access to best quality information • 7 Access online regardless of disabilities • Rights to online participation • 8 Right to participate through ICT platforms • 9 Public administration feedback on online consultation

18. A common view of a digital city? • Is it defined from the citizen viewpoint? • HANDS project • Their choice (pull not push) • User journeys (service not internet) • Is this about city administration only? • Health, Police/Fire, Travel? • Can there be a standard? • E-rights award/Benchmarking? • Can we agree a framework? • Why bother? Is there a business case? • Sharing experience/Joint development or procurement • Enjoyable visits? • Or should we just get on and meet our local needs