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PPS : Parking Payment Solution

PPS : Parking Payment Solution. CS410. Green Group. 2 November 2005. Shawn Melton, Josh Platon, Marco Carrion, Marcus Still, Patrick Hines, Richard Medina. Presenter. Shawn Melton 4 th year Computer Science Major Old Dominion University Computer Engineering Minor Marketing Lead

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PPS : Parking Payment Solution

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  1. PPS: Parking Payment Solution CS410 Green Group 2 November 2005 Shawn Melton, Josh Platon, Marco Carrion, Marcus Still, Patrick Hines, Richard Medina

  2. Presenter • Shawn Melton • 4th year Computer Science Major Old Dominion University • Computer Engineering Minor • Marketing Lead • Assistant Webmaster Green Group PPS 2 November 2005 2

  3. Introduction Green Group PPS 2 November 2005 3

  4. Overview • Team Elements • Problem Elements • Solution Elements • Functionality Diagram • Competition • Risk • Cost Green Group PPS 2 November 2005 4

  5. Team Elements Green Group PPS 2 November 2005 5

  6. Team Elements • Expert: James Long • Director of Parking Services • Matthew Botzler • Parking Services Appeals Committee • Meeting twice a week • Reporting to Janet Brunelle • Patrick Hines is Project Manager Green Group PPS 2 November 2005 6

  7. Problem Statement • Old Dominion University’s students, faculty and staff must go through a inefficient process in order to make Parking Services payments and appeals. Green Group PPS 2 November 2005 7

  8. Problem Characteristics • Long waiting lines exist • No Student decal payment • Forms must be filled out • The building is small • Hiring more employees doesn’t help • Online purchasing allows automation Green Group PPS 2 November 2005 8

  9. Survey Results • 187 Students, Faculty, and Staff • 71.7 % waited 15 min. or more • 98.4 % wanted online purchasing • 90.9 % have had parking decal • 47.6 % have paid parking fine Student/Faculty/Staff Survey : Survey given out to 187 people between Friday October 14, 2005 to Monday October 29,2005 Green Group PPS 2 November 2005 9

  10. Market • University Parking Services • Specifically, those with Banner • Beta testing at Old Dominion Green Group PPS 2 November 2005 10

  11. Solution • PPS: Parking Payment Solution • Allows online parking payments • Decals • Citations • Appeals automated • Registration online Green Group PPS 2 November 2005 11

  12. Solution Characteristics • Communication interface to Banner • Decal printing • Reduce forms through automation • Receipts printed after purchase Green Group PPS 2 November 2005 12

  13. Old Permit Issuance Wait for processing Through mail, faculty & staff only Already registered New Decal is issued Send forms and payment Parking Services receives payment Get Permit Form Take to parking building Register Your vehicle Wait in line Receipt is given Green Group PPS 2 November 2005 13

  14. User Log In ID Password New Permit Issuance Policy Select Faculty Staff Student Type of decal - Commuter Resident Parking Services Receives form And payment Enter Form SUBMIT Form Print Decal And Receipt of Payment Green Group PPS 2 November 2005 14

  15. Client receive the ticket on the windshield Client parks illegal Ticket worker gives the illegal parking car a ticket The database sends a red flag to the account and registrar’s office after 7 days and places a hold on the account. Ticket worker inputs the ticket and the info into the database Client writes out a check for parking services. Client has to go to the Parking Servers’ Office. Old Ticket Issuance Pay ticket at parking servers’ office Pays ticket through mail Client waits in line. Client mails payment through mail. Parking services office receives payment. Parking service office enters student information. Parking service office enters payment information. Parking services office sends a notice to registrar’s office to remove the hold Parking services office removes the hold from the account Registrar’s office removes the hold from the account. Green Group PPS 2 November 2005 15

  16. Client receive the ticket on the windshield Client parks illegal Ticket worker gives the illegal parking car a ticket The database sends a red flag to the account and registrar’s office after 7 days and places a hold on the account. Ticket worker inputs the ticket and the info into the database New Ticket Policy Client login to their account Client chooses “Fine Payment Option” Client chooses payment method. Client selects fine or fines. Parking services office receives payment. Client prints or saves receipt Client enters payment information. Parking service office enters student information. Parking service office enters payment information. Parking services office sends a notice to registrar’s office to remove the hold Parking services office removes the hold from the account Registrar’s office removes the hold from the account. Green Group PPS 2 November 2005 16

  17. Current Appeal Method New appeal Method Appeal Processes Client must travel to parking services User logs in with ticket number, account number, plate number, or permit number Client picks up an appeals form, fills out his name,address, Ticket number, and reason for the appeal O.D.U. database checked to verify credentials User prompted to enter appeal request, decal request, or fine information Client waits in line Client turns in his appeal form ODU populates web forms to display ticket, permit or account information Client waits 10 business days for appeals committee to meet, and decide on verdict of their ticket Information sent real-time to ODU database Appealed Denied Ticket is fully appealed Client must travel to parking services Client waits in line Confirmation number and screen presented Client pays ticket in full, or reduction given by parking services Receipt given Green Group PPS 2 November 2005 17

  18. What our system can’t solve • Can’t reduce parking fees • Can’t increase the success of parking fine appeals • Can’t make it easier to find a parking space Green Group PPS 2 November 2005 18

  19. Pros Automated payment for fines or decals Person doesn’t have to be on campus. Automated interface with Banner. Reduces paperwork. Cons Parking Services hires staff to update/track new system. No big financial incentive. Requires cooperation with OCCS. Should it be done? Green Group PPS 2 November 2005 19

  20. Goals • Set-up online payments • Ensure proper security • Make system user-friendly • Have automated appeal system • Offer online user tutorial Green Group PPS 2 November 2005 20

  21. Functionality Diagram Printed Receipt and Customer Pickup at Parking Services Center Third Party Credit Card Verification Software User Connection to Windows Secure Server Java GUI Application Green Group PPS 2 November 2005 21

  22. Sample GUI ODU Parking Payment System Welcome UIN (University ID Number) User name : 7-10 characters composed of letters and numbers Password : Green Group PPS 2 November 2005 22

  23. Competition Matrix Company Online parking services Payment of decals online Payment of citations online Automated appeals online Interface website with Banner Vehicle registration User assistance PPS: Parking Payment Solution X X X X X X X T2 Systems X X X Complus Data Innovations, Inc. X X X EZ Permit X X http://www.t2systems.com/ http://www.govtech.net/magazine/story.php?id=95447&issue=10:1997 Green Group PPS 2 November 2005 23

  24. Risk Rating System Green Group PPS 2 November 2005 24

  25. Risk # Risk Description Risk Mitigation 1 Losing Security on the Web Site SSL security certificate 2 Parking Services Rejection of Online Payment structure James Long desires online system 3* OCCS refuses to allow an interface to the Banner system Separate Database independent of Banner 4* Not meeting the budget Using strict scheduling 5 The web site is not user friendly  Online Tutorial 6* System goes down, back up data needed Separate back-up server 7 Privacy invaded Require secure accounts 8* Database interaction fails Separate back-up router Risks Green Group PPS 2 November 2005 25

  26. Component Costs • Windows Server : $89 per month • $89 * (6 months for initial setup) = $534 • Sun Java Studio Standard (10 User Licenses) : $6950 • Intellicharge 5 user license : $1195 http://www.managemore.com/intellicharge/ http://store.sun.com/CMTemplate/CEServlet?process=SunStore&cmdViewProduct_CP&catid=104023 Green Group PPS 2 November 2005 26

  27. Customer Costs • Team paid hourly • Hourly rate of $16 • 6 members in group : $46080 • Customers of Parking Services • $2 charge for PPS to use online payments http://order.1and1.com/xml/order/ServerWindows;jsessionid=DFB54857A3E5265AC530866D9AD4F8E6.TC63a?__frame=_top&__lf=Static Green Group PPS 2 November 2005 27

  28. University Study • No university in Virginia offers PPS • James Madison’s system • Through T2 Systems • VCU, UVA and VT have partial payments http://web.jmu.edu/parking/wptermsofuse.asp Green Group PPS 2 November 2005 28

  29. Review • Team Elements • Problem Elements • Solution Elements • Functionality Diagram • Competition • Risk • Cost Green Group PPS 2 November 2005 29

  30. Conclusion Green Group PPS 2 November 2005 30

  31. Works Cited • Windows Server : http://order.1and1.com/xml/order/ServerWindows;jsessionid=DFB54857A3E5265AC530866D9AD4F8E6.TC63a?__frame=_top&__lf=Static • Intellicharge Credit Card Verification Software : http://www.managemore.com/intellicharge/ • Sun Java Studio Standard : http://store.sun.com/CMTemplate/CEServlet?process=SunStore&cmdViewProduct_CP&catid=104023 Green Group PPS 2 November 2005 31

  32. Works Cited • Survey of Old Dominion Students • Provided for you with slides • Parking Services/Online Processing • http://www.odu.edu/webroot/orgs/af/ps/parkser.nsf/pages/home • http://www.nacha.org/news/Stats/stats2004/3rd%20Quarter%202004.pdf • http://www.shu.ac.uk/schools/cms/teaching/rh1/ebiz/online_payment_processing_basics.htm • HTTPS : http://www.globalscape.com/products/ftp_servers.asp?CMP=KNCBC101504 Green Group PPS 2 November 2005 32

  33. Works Cited • Universities’ Parking Services pages: • http://web.jmu.edu/parking/wptermsofuse.asp • http://www.vims.edu/sms/catalog/catalog9697/stufac.html#parking • http://parking.cnu.edu/decals.html • http://www.gmu.edu/univserv/parking/index.html • http://www.umw.edu/publications/adjuncthbk_gp/cgps_administrative_inform/parking.php • http://www.virginia.edu/parking/citations/pay.html • http://facilities.vt.edu/ot/parking.asp • http://www.bsv.vcu.edu/vcupark/studentrates.htm • http://www.odu.edu/webroot/orgs/af/ps/parkser.nsf/pages/vb_enforcement Green Group PPS 2 November 2005 33

  34. Works Cited • Competitors: • http://www.geotrust.com/ • http://www.t2systems.com/ • http://www.govtech.net/magazine/story.php?id=95447&issue=10:1997 • Resources cont’d: • http://www.globalscape.com/products/ftp_servers.asp?CMP=KNC-BC101504 Green Group PPS 2 November 2005 34

  35. Works Cited • Interview with James Long : Conducted Monday October 17, 2005 at approx 2:30 P.M. Old Dominion University Director : Parking and Transportation Services Phone : (757) 683-4004, Fax : (757) 683-3194 Email : jlong@odu.edu • Student/Faculty/Staff Survey : Survey given out to 187 people between Friday October 14, 2005 to Monday October 29,2005 Green Group PPS 2 November 2005 35

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