1. Microsoft Dynamics 365 Solutions Microsoft Dynamics 365 is a suite of Business Applications that allows businesses operate more efficiently enabling organizations go through AI driven insights. MS Dynamics covers CRM (Customer Relationship Management), ERP (Enterprise Resource Planning) and far beyond business solutions that were not conceived until a couple years ago. Microsoft Dynamics 365 Solutions are a powerful vehicle for organizations to drive digital transformation. These solutions transform customer

2. engagements, empower employees and enhance operational efficiencies. Improvement in products & services is also evident cause of the powerful tools from the suite of Microsoft Power Platform (which is also included in the solutions of Microsoft Dynamics 365). These solutions are only good as they are implemented. The degree of the success in an organization depends upon the implementation and consumption of the users. In Microsoft Dynamics, there are solutions for every scale of business such as D365 Business Central ERP for small and mid-sized organizations, D365 Finance & SCM for large organizations. Moreover, businesses can customize the plans from all the service that are provided under MS Dynamics 365 Solutions. Services around Dynamics 365 solutions cover– Implementations, Support, Upgrades, Enhancements, Customizations, Integrations, Performance Optimization, Diagnostic Study, On-Prem to Cloud transitions, Training, Testing and Test Automation. Microsoft Dynamics 365 Components

3. Overview of all components of Microsoft Dynamics 365 :- •Microsoft Dynamics 365 Finance Business Benefits are fairly dependent upon the quality of the solution implementation of Microsoft Dynamics 365. The underlying & cutting- edge technology, with depth and breadth of functionality and feature set, requires experience and competence from the implementation partner to bring value to the customer.

4. •Microsoft Dynamics 365 Supply Chain Microsoft Dynamics 365 Supply Chain Management helps in enabling streamline planning, production, stock, warehouse, and transportation operations for any enterprise. Assuring maximum operational efficiency, ensuring product quality – helping one move from reactive to proactive operations. Predictive insights using AI and IoT capabilities make this the most power solution an organization can have to build an agile, connected and resilient supply chain. •Microsoft Dynamics 365 project Operations The Dynamics 365 Project Operations connects project centric business in a single application. It replaces the D365 PSA, the D365 Project Operations brings the needed visibility, collaboration and agility to help you succeed with your projects. D365 Project Operations integrates the functionality of Sales, Microsoft Project, PSA and Project Accounting in a single application to enable organizations manage there projects from prospecting, to payments to profits.

5. •Microsoft Dynamics 365 Business Central Microsoft Dynamics 365 Business Central is a complete ERP from Microsoft for the SMB segment. This product is part of the Microsoft Dynamics family, and is the successor product of Microsoft Dynamics NAV. Thus, ERP is available in a SAS and On-Premises model. •Microsoft Dynamics 365 Sales Microsoft Dynamics 365 Sales brings all the functionality needed to support a sales process from lead acquisition to closure. The store, the contacts, track communications, qualify leads to create Accounts and Opportunities. Dynamics 365 Sales is a model-driven app which is built on the platform of Microsoft Common Data Service. •Microsoft Dynamics 365 Customer Service Microsoft Dynamics 365 Customer Service enables an organization to manage incident-based customer support incidences for management of cases and scheduling of service. Besides management of cases and providing service, they can also build knowledge base, and maintain Contracts.

6. •Microsoft Dynamics 365 Field Service Microsoft Dynamics 365 Field Service enables organizations to deliver onsite services to customer locations. It includes workflow automation, scheduling and powerful functions to help with mobile workforce. One can also connect with the customer across diverse channels and maintain a 360-degree customer view. Work order management, scheduling & optimization, asset & equipment management, inventory, parts & logistics are all parts of the powerful functionality provided by D365 Field Service. •Microsoft Dynamics 365 Marketing Microsoft Dynamics 365 Marketing is a marketing automation application. It helps create and distribute marketing communications to customers and prospects. The results of the marketing activities can be analysed and used for refining marketing messages. For clients marketing related functions and building of marketing lists, campaign runs can easily be provided with this service. •Microsoft Dynamics 365 Human Resource Dynamics 365 Human Resources helps streamline

7. many routine Human Resource record keeping tasks and automate many numbers of processes. It helps simplify leave & absence reporting, create compensation programmes and benefits administration. It also performs functions to facilitate recruitment and help with payroll, budgets & tax filings. •Microsoft Dynamics 365 Customer Insights Microsoft Dynamics 365 Customer Insights provides the 360-degree view of our customers, based on all the interactions the customer has had with any organization. Since the customer interaction data is usually scattered across systems, D365 Customer Insights allows organizations to map, match, merge, and enrich customer-based data – behavioural, transactional, observational – from different sources. AI and machine learning help segment the audience, build personae, and create a course of action for each persona. •Microsoft Dynamics 365 Customer Service Insights Microsoft Dynamics 365 Service Insights provides an actionable view into critical performance metrics, operational data, and emerging trends

8. using industry-leading artificial intelligence software. This helps organizations make better decisions and proactively improve upon customer satisfaction with AI driven insights. Customer Service Insights dashboards can also be accessed through either the standalone app or Dynamics 365 Customer Service Hub. •Microsoft Dynamics 365 Sales Insights Dynamics 365 Sales Insights is a suite of features that uses combination of data science and analytics to continuously analyse the vast collection of customer-interaction data already stored in Microsoft Dynamics 365 Sales and Office 365 databases. This facilitates Predictive Lead Scoring, Quick Actions/ Notes Analysis, helps build Talking Points with a contact, Relationship Analytics, and a who-knows-whom function. It’s available as an add-on for D365 Sales Enterprise. •Microsoft Dynamics 365 Products Insights Dynamics 365 Product Insights enables organizations to have real-time insights into their customer’s usage and experience – thus helping you with product development, marketing, sales, and support functions.

9. •Microsoft Dynamics 365 Fraud Protection Dynamics 365 Fraud Protection enables retailers (and e-tailers) to protect themselves from payment fraud, or several other types of online fraud. Available only as a cloud-based solution, it also helps boost revenue by improving acceptance of legitimate transactions, reducing friction in customer experience and integrating order management and payment stacks. •Microsoft Dynamics 365 Commerce Microsoft Dynamics 365 Commerce enables businesses to deliver personalized seamless shopping experiences across physical and digital channels. Many organizations get everything needed to build and run digital commerce. So now organizations can engage with their customers across channels, streamline & optimize retail operations, and build loyalty. •Power Platform ( Power Automate, Power BI, Power Apps, Power Virtual Agents) Microsoft Dynamics 365 suite comes loaded with the Microsoft Power Platform Tools like Power BI, Automate, and Power VR. These helps are

10. considered very effective in reducing large software tasks. Microsoft Dynamics 365 Solutions & Services Our Solutions & Services cover starting with the new implementation of Microsoft Dynamics to the upgrade & migration of an old project. Solutions requiring enhancements, upgrades, and ongoing support. We have the needed experience, systems and processes for the type of engagement organizations need. As a quick checklist, here are some of the most common

11. types of project engagements which organizations need: •Microsoft Dynamics 365 Cloud Implementation Dynamics 365 customers are now inclined towards an on-cloud subscription model instead of investing in the on-premise infrastructure. Being Partners for both Dynamics and Azure, we bring experience and expertise to help you from inception to final testing and deployment. We offer staff training and other allied services to help one make the most of your D365 implementation. •Microsoft Dynamics 365 On- premise Implementation Partner with us for Dynamics 365, NAV, AX, or Business Central on-premise implementation. We have implementations in more than 30 countries, we offer end to end customized D365 installation to our customers. •Microsoft Dynamics 365 Migration Whether enterprises looking to migrate from an earlier version of Dynamics, NAV, AX, or looking to move from a competitor like SAP or Oracle, we help with the end-to-end migration for an

12. enhanced experience on the Dynamics platform. •Microsoft Dynamics 365 Hybrid Migration Enterprises looking to move from On-Premise infrastructure to Cloud are also covered with us. Large size of data and applications hindering the migration to the cloud can easily be solved. Our Hybrid migration consultants helps find the best solution with a planned Hybrid Migration. •Microsoft Dynamics 365 Consultancy Services Every step towards Dynamics 365 implementation, upgrade, or enhancement can bring in a substantial organizational change. Our Solutions have the capability to transform the way business functions. We offer experienced consultants who bring in their experience to help you through the decision-making process. •Microsoft Dynamics 365 Module Implementation Businesses looking to enhance the capabilities of current Dynamics 365 implementation are covered too. We can build customized solutions to help a business gain a competitive edge. To address every need of business, we design customized workflows, automation tools, etc. to help one

13. make the most of their D365 implementation. •Microsoft Dynamics 365 Licensing & Support We are authorized licensing partner trusted by Dynamics partners, businesses, and other affiliates for all their licensing needs. Our licensing experts helps choose the right plan for organizational needs. Post-installation support is necessary for enhanced productivity and to achieve the organizational goals with efficiency. We offer 24×7 assistance to its customers, ensuring a better ROI. Our support staff helps your teams achieve their goals. •Microsoft Dynamics 365 Integration Services End-to-end integration of D365 with organization’s existing systems and solutions are also offered. We offer standard out of box connector implementations and web-services based integration with external systems, developing ‘CONNECT APPS’ using REST API to exchange data and .Net connectors for seamless integration. •Microsoft Dynamics 365 Vertical Solution & Functionality Extension Customization and development of

14. vertical/horizontal solutions for partners is covered. We offer Version Upgrade services for vertical solution applications, enhancements of add-on applications, and localization applications of verticals for countries. •Microsoft Dynamics 365 Training & Specialized Services Online and Onsite customized training services are part of the package. To further enhance performance and productivity of your D365 implementation, we offer integrations with external systems, international roll-outs, performance tuning, BI reporting, testing, and test automation services. Microsoft Dynamics 365 Solutions for Various Industries

15. Microsoft Dynamics 365 Solutions: Pricing & Licensing Guide Implementing Dynamics 365 can be a tough task to get your head around Dynamics Licensing type, options and structure. So partners from Microsoft can customize and setup the infrastructure. Whether its licensing a Dynamics 365 environment for the first time, renewing an existing licensing subscription or managing the migration of a legacy on-

16. premise environment to the cloud – Alletec can help you figure it out. Microsoft Dynamics 365 Benefits Microsoft Dynamics 365 adaption can be your most firm step yet in the journey of Digital Transformation. Dynamics 365 has components that provide you coverage for all aspects of your business operations. These components work individually, as well as with

17. seamless integration. Some of the most powerful advantages Dynamics 365 brings to you: - •Scale up at your own pace •Democratization of AI •Build Insights •Microsoft Common Data Service •Deployment Flexibility •Productivity Enhancement •Fraud Protection & Secure •Pay-as-you-go Why Alletec for Microsoft Dynamics 365 Solutions?

18. Alletec has the experience of having helped over 700 customers, from 30+ countries, succeed with their business applications over the past 2 decades. We are amongst the largest and the most prominent Microsoft Dynamics 365 Partners from India. Alletec has built industry solutions for Travel, eCommerce, EPC, Engineer-to-order, Specialty Chemicals, Channel Management, banking & non-banking financial institutions. We have built a Hybrid-Agile methodology for our implementation projects, and provide 24×7 helpdesk support to some customers having multi- country operations.

19. Alletec brings competence across the Dynamics product line – D365 Finance, D365 SCM, D365 Business Central, D365 Customer Engagement, D365 Project Operations, D365 Field Service, and other components of the D365 suite. The strong competence on the Power Platform, Azure Cognitive Services, and Data & AI solutions is enabling us to modernize the business applications for our customers. Alletec has proven success with offshore project executions. More than 150 customers from US, Canada, Europe, Africa, APAC, and the Middle East have leveraged Alletec’s offshore model for their project success.