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Lelystad – March 11 th 2010.

Messaging Security in the Cloud: The MessageLabs Approach and our Hosted Applications Partner Program Richard Nootebos - Enterprise Account Manager Benelux Symantec Hosted Services. Lelystad – March 11 th 2010. . What is Symantec Hosted Services?. MessageLabs – born in the UK circa 1999

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Lelystad – March 11 th 2010.

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  1. Messaging Security in the Cloud:The MessageLabs Approach and our Hosted Applications Partner ProgramRichard Nootebos - Enterprise Account Manager BeneluxSymantec Hosted Services Lelystad – March 11th 2010.

  2. What is Symantec Hosted Services? • MessageLabs – born in the UK circa 1999 • Acquired by Symantec Corporation – Nov 2008 • SaaS – Software as a Service

  3. Software-as-a-Service Messaging Security Market – an overview The Messaging Security market is continuing to show high growth SaaS is rapidly becoming the most common delivery mechanism for providing messaging security The Messaging Security adoption rates are higher than for many adjacent SaaS markets because SaaS provides a better solution to the problem than on-premise alternatives – in addition to a cheaper one Once customers adopt a SaaS approach to messaging security, they tend to look to expand the service into other areas to benefit from an integrated lower cost suite of services

  4. The SaaS market for messaging security is consolidating around three players SaaS 60% of themarket Appliance Software Emailor Webor IM Email/WebEmail/IMWeb/IM All Single protocol Multi-protocol 4 4

  5. Current market presence and future growth • Symantec has twice the share of the next competitor Source: IDC - Worldwide Messaging Security 2009 – 2013 Forecast Update and 2008 Vendor Shares: Is Virtual a Reality? By 2013 SaaS will dominate the Messaging Security market 5

  6. Risk of Infection by Harmful Malware for an Enterprise with 3,000 Employees Typical use of AV Products Best Practice use of AV Products Symantec MessageLabs Customer 97.2% 69.7% Risk Per Annum <1% MessageLabs focuses on offering the best protection from threats… Threats & legitimate business email 61.8% Traffic Shaping Connection 16.3% SMTP Heuristics Management 1.2% User Validation 0.03% Commercial Scanners Anti - Virus 0.07% Skeptic™ 1.9% Commercial Scanner Anti - Spam 4.1% Skeptic™ 14.7% Legitimate business email

  7. Why the migration to SaaS is expected to accelerate BARRIES to SaaS SaaS BENEFITS BARRIERS to SaaS • SaaS in General • Quick and easy set up • Predictable, low cost • Redundancy • Platform independent • No maintenance or • version control • Messaging Security • Reduced bandwidth • (removes up to 90% • of emails in cloud) • Better protection • Concerns over security • Concerns over network reliability / availability • Configurability of services 7

  8. Service Portfolio

  9. Email Security ServicesAdvanced multi-layered protection AV:100% protection against UNKNOWN as well as known viruses, multi-layer protection AS: 99% capture rate, 0.0003% False Positive rate“Spam Manager” –quarantine IC: Image Control – Intelligent Analysis of Image File based attachments CC: Content Control – Create your own rules and policies for managing email inbound/outbound

  10. Email Secure Boundary Encryption: secure TLS encryption of allemail boundary-to-boundary between trusted parties Policy Based Encryption: secure encryption of certain emails according to Customer-defined policies

  11. Email Recover Email Archiving: Secure, encrypted, off-site, managed email archiving service for Microsoft Exchange Email Continuity: Seamless, uninterrupted delivery of email and associated services for continuity

  12. Web Security Services Web Protect: 100% protection against known virusesSpyware Protection Support for remote users Web Control: URL Filtering, Control and ManagementBy Category, User, Time, File-type etc

  13. Enterprise Instant Messaging Services (EIM) Communicate: Secure internal Instant Messaging and File Sharing, independent of any public IM service Connect: Includes inter-operability with AIM/Yahoo/MSN Logging and SMS support Collaborate: Also includes integration with WebEx and salesforce.com applications

  14. “ClientNet” Management interface

  15. “ClientNet” Management interface

  16. Complete Offering of Service Level Agreements Web • Anti-Virus Protection  100% protection from known and unknown email viruses • Credit is offered if a client infected by a virus • Anti-Virus Protection  100% protection against known viruses • Credit is offered if a client infected by a virus Email • Latency  Average scanning time of 100% of web content is within 100 milliseconds • Credit is offered if latency exceeds 100 milliseconds • Virus False Positives  0.0001% FP capture rate • Credit is offered if we do not meet this commitment Archiving • Service Availability  100% uptime • Credit is offered if availability falls below 100% • Client may terminate if availability falls below 95% • Spam Capture Rate  99% capture rate (95% for emails containing Asian characters) • Credit is offered if we do not meet this commitment • Spam False Positives  0.0003% FP capture rate • Credit is offered if we do not meet this commitment Search Performance Guarantee  All customer search requests will be returned within 180 seconds or less Support • Latency  Average roundtrip time of 100% of email delivered in less than 60 seconds • Credit is offered if latency exceeds 1 minute • Service Availability Guarantee 99.9% uptime for archiving network • Client may terminate if availability falls below 90% Appliance Replacement Guarantee If appliance fails during the warranty period, MessageLabs will repair or replace the appliance within 3 business days at no cost • Delivery  100% delivery guarantee • Client may terminate if we do not meet this • Service Availability  100% uptime • Credit is offered if availability falls below 100% • Client may terminate if availability falls below 95% • Technical support / Fault Response critical - 95% calls within 2hrs; major - 85% calls within 4hrs; minor - 75% calls within 8hrs • Credit is offered if we do not meet this commitment

  17. Symantec Offerings for Email, Web, and IM High Availability Security Data Loss Archiving • Symantec Brightmail • MessageLabs Email Security • Symantec Brightmail • MessageLabs Email Security • Symantec DLP • Enterprise Vault • MessageLabs Email Archiving • MessageLabs Email Continuity Email Web • Symantec DLP • MessageLabs Web Security IM • Symantec DLP • Symantec Brightmail • MessageLabs Ent. Instant Messaging • Enterprise Vault • MessageLabs Ent Instant Messaging Symantec offers customers the flexibility to manage their business using onsite software, hosted SaaS offerings, or hybrid onsite and hosted solutions.

  18. Why consider MessageLabs? Predictable cost Avoid large CapEx outlay Scalability – down as well as up Highest available performance Hybrid of internal and outsourced Solve a problem now but give yourself options moving forward Manage a contract and SLA not hardware and software

  19. Hosted Applications Partner Program Insight Hosting Summit – 11 March 2010

  20. The Opportunity Share of Email Seats 20082012 95%80% Hosted 5%20% Symantec Hosted Services Customer Own Email Servers & Infrastructure E.g. Microsoft Exchange, Lotus Notes Hosted Exchange Provider E.g. Apptix, USAnet, Cobweb Hosted Apps Provider Strategy Focus on continuing to deliver a highly differentiated security services that customers will demand be made available through the hosted apps providers E.g. Google, IBM, Microsoft, Cisco Source : Gartner 20

  21. MessageLabs Solution

  22. Program Adapted to Hosted Service Providers • Intended Target Partners • Hosted Exchange providers • Managed Service Providers (MSPs) • IT Outsource companies with more than 5 customers ! • Email Service Providers(ESPs) • Email Management/Hosting companies with more than 5 customers ! • Hosted Business Application Providers Note : Currently only E Mail AV, AS, CC , IC and Web AV, AS and URL filtering is available with this program Additional services will be added in the future

  23. Why Symantec Hosted Services? OEM Type of Approach Flexible Partner Contracts Utility Flat Rate Commercial Model White Label Options Includes e-mail as well as WEB Services Full Technical Support to Service Provider Full Ownership of End Customer by Service Provider Market Leading SLA’s

  24. What Makes Us Different as a Provider of Hosted Email Security? Protection for clients in 100 countries Market Leader in Hosted Email Security Unrivalled Protection from Email Threats 9 100% 3 Leader 10 billion email connections and In Gartner’s Magic Quadrant for email security boundary SLAs against known and unknown malware 1 billion web connections Million SaaS Patents end users granted, Ranked #1 by IDC protected each day 9 pending 21,000 for Worldwide Messaging Security Hosted Services Revenues – 50% larger than nearest competitor unique strains of malware per day stopped by “Skeptic”, that are missed by traditional signature-based engines 200 SaaS clients Global Coverage Recognised for Quality of Support 70% 24x7 support provided in languages 7 Average Net Promoter Score for email AntiVirus services over past 2 years of customers satisfied after logging a ticket with the support desks 95% 95% 14 Data centres spanning Four continents

  25. MessageLabs Clients

  26. Thank You Richard NootebosEnterprise Sales Manager Symantec Hosted Services Richard_Nootebos@symantec.com

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