Virtually Hands-On: The Evolving Technologies of Technical Training

1. Virtually Hands-On: The Evolving Technologies of Technical Training Michele Asmar Director Delivery Services

2. Specialised / Continuation Ab-initio Apprenticeship Operations Initial TYPE Overview • Challenge • Global aviation maintenance industry facing challenge of shortage of well-trained and experienced workforce to support present and future operations. • One of the major goals • Training approach needs to be adapted so we can train and operate: • Smarter • Faster • Cheaper • A Solution • Apply a “learn-by-doing “ training methodology supported by virtual technologies to provide maximum exposure to skills required on the line.

3. More on the Challenge • Shortage of trained / experienced technicians • Aircraft more complex • Tighter training budgets • $$$$ wasted each year due to inefficient maintenance operations • Knowledge vs competency based training • Practical training requirements on a/c is expensive and logistically challenging • Long lead time to qualify mechanics • Structure of training programs puts pressure on productivity • Lack of awareness of new technologies and benefits • Lack of standardized metrics to facilitate move to competency-based training

4. Aircraft Technology Evolution • Aircraft Technology has changed over the years but most dramatically in recent years Shouldn’t the way we train change as well!

5. Training Technology Evolution • Advances in Training Technologies allow us to shift from: • Traditional 2-step Training Approach … • Knowledge, using chalk and talk, with minimal media • Skills, typically on higher-end devices or the aircraft • Synthesis of information not optimized • Training with Virtual Environments • Integrate knowledge and skills throughout the curriculum - improving retention • Transfer some training to easily accessible and cost-effective devices • Make available anywhere / anytime

6. Virtual Training Technologies • Enablers • Advancements in computer technology and affordability • Widespread availability of high-speed internet • Ease of use and power of tools to manipulate/structure virtual technology • Resulting Solutions • Aircraft-specific Portable Simulations • Troubleshooting Environments • Virtual Aircraft Visualization Tools • 3D Aircraft Component Models • Performance Support Tools

7. Cockpit Portable Aircraft-specific Simulation • CAE’s solution is based on the same high-fidelity simulation software as in its Level D full-flight simulators • Simulation replicates the functionality of an airplane • All components simulated and integrated together accurately • Hardware components replaced with graphical equivalent Aircraft Walk Around Active Schematics Available today for most aircraft types

8. Portable Aircraft-specific Simulation • Delivery Options • For Classroom in single- or multi-screen mode • For student in freeplay, structured or CBT mode in classroom, lab or web • As is or combined with other training media • Available in multiple hardware configurations

9. Portable Aircraft-specific Simulation - Applications • In training and operations, provides the ability to train / review / practice: • System normal and abnormal operation with real-time interaction • Troubleshooting procedures • In training and operations to support JIT requests: • Questions in the classroom • Problems on the line • Provides continuous and repetitive exposure to malfunctions, all within a low-risk environment • Allows for creation of courses that combine system knowledge and practical and skills-based learning • Reduces training time on actual aircraft due to the ability of students to practice extensive normal and abnormal operations prior to progressing to higher-level devices

10. Portable Aircraft-specific Simulation Instructor-led Simulation-based Classroom

11. Portable Aircraft-specific Simulation Examples of Simulation-based Courseware Engine operation Aircraft servicing

12. Portable Aircraft-specific Simulation Example of Simulation-based Practice Training Tools

13. Generic Troubleshooting Tools • Easily produces typical troubleshooting scenarios using generic aircraft schematics • Includes diagnostic/testing tools such as a digital multi-meter that students can use interactively to do virtual troubleshooting within a free play environment. • tracks, evaluates and provides feedback to users • Instructor led class or as a standalone tool locally or via the web. • applicable at any stage in technician training lifecycle to enhance trouble-shooting skills and thus create a better proficient & efficient mechanic on the line

14. 2D Visualization Tools • Locate aircraft system components, • Identify serviceable and unserviceable components or conditions, • Run prescribed procedures • Runs in freeplay, scenario or test mode • Web-enabled, Bandwidth-light and can be tracked by an LMS • Ideal for EASA/TC practical testing • Reduce cost, logistics and risks compared with training on a real aircraft

15. 3D Aircraft Component Models • Understand construction and interaction of parts • Run-through procedures • Familiarize w/ specialty tools • Learn safety procedures • Runs in freeplay, demo, scenario and test mode • Great precursor to hands-on practical training or as a refresher / JIT in operational environments • Reduces time to become competent

16. Electronic Performance Support (EPS) Tools with Virtual Environments • Many EPS tools exist today providing access on the line to documents, aircraft MTX schedules, etc. • Enhance these EPSsolutions w/ access to training content and tools • This includes virtual environments such as simulation, 2D visualization and 3D models • Allows fast and efficient access to pertinent data on the line • Allows practice and review • Aircraft systems / operations and fault isolation • Assembly and disassembly procedures • Procedures to determine serviceability of components • Reduces reliance on aircraft for continuous training • Provides JIT training to accelerate TAT

17. Value Proposition of Virtual Environments • TECHNICIAN: Improve the effectiveness of training when properly integrated early and applied throughout the technician’s training lifecycle • Better student retention when integrating knowledge and skill • Wider exposure to fault situations in a shorter period of time • Improved troubleshooting skills • Better access to training tools on the line • More proficient and more efficient … more quickly • ORGANIZATION: increase the efficiency of the training and operations • Access to more experienced mechanics more quickly • Quicker turnaround times and NFF • Simplify training deployment logistics (people / aircraft) and increase throughput

18. Thank you !