Dr. Ronald L. Burr

1. Leadership from Heart:For Institutionalizing a Culture of Heart in Society through S-L Team Leadership Dr. Ronald L. Burr

2. Goals At the end of this session, participants will have had an opportunity to: • Reflect on some Background Factors that Facilitate Caring Team Leadership in S-L • Discuss some Achievement-Methods, and Applications for these Background Factors • Review Learning; Project Applications

3. Easily Remembered Topics in Developing S-L Team Leaders? • Easy to remember because each starts with a letter of HEART • They are responses to needs we all have when working together • They spring from a HEART of Love often expressed as Caring • Caring is one of the Three Cs, along with Competence and Confidence, that help define good Team Leaders

4. Leadership from HEART • Leaders inspired by Caring are sometimes referred to as Stewards or Servant leaders. • “Servant Leadership. . .nourishes subtle emotional and spiritual needs, creating a force for growth and change. . . • Hyler Bracey, and others write that a servant leader has extraordinary power because he or she meets five unspoken. . .requests: ” Richard L. Daft, Robert H. Lengel, Fusion Leadership: Unlocking the Subtle Forces That Change People and Organizations (2000)

5. Caring Leadership • Each 5 letters in the word HEART reminds how to care • Each Letter begins an often Unspoken Request team members have • Successful Team Leaders have empathy about these requests and know how to respond

6. From HEART Hearand understand me Evenif you disagree, please don’t make me wrong Acknowledgethe greatness in me Rememberto look for my loving intentions Tellme your feelings with compassion

7. Hear and Understand Me Every team member is a team leader Good team leaders are at least good listeners They will show they understand what a person says before they reply They will listen for feelings and acknowledge them when appropriate

8. Discussion Question In a S-L program you are doing or would like to do: When and how would you provide education in Listening?

9. Discussion Instructions: • Learn my Signal • Discuss your answer with one person beside you or on either side of you. Not more than 3 people are talking together. • Watch for my signal. When you see it please get quiet and choose one point you learned that you would share

10. Share With one person beside you or on each side of you. Not more than 3 people are talking together

11. Review Jot down what you have learned so far about Team Leadership from HEART

12. Even if you disagree, please Don’t Make Me Wrong Fellow team members are best not equated with disagreeable behavior I-Statements are received better than statements about another that can seem judgmental Fellow team members have more freedom of choice to accept First-Person Statements They might even choose to be agreeable Begin with "I" and end with feelings that if understood stand to improve teamwork

13. Review Please jot down answers to the following: • A teamwork situation wherein your feelings are distracting you from doing your best _______________ • How you could appropriately remove this distraction by talking directly to the team member about whom you have the feelings? _____________________________ • Something you learned about the E in HEART _______ Please do this one quietly and alone, just 2 minutes, watch for my signal and we will go on

14. Acknowledge the Greatness in Me Our dreams depend on realizing our inherent potential Team mates must learn to value their own competencies and abilities to care Instead of just their past, measurable performance Intrinsically good S-L opportunities allow team members to become intrinsically confident Encourage them to reflect on accomplishments and acknowledge strengths Tell them and their peers what you value about them

15. Review Please jot down answers to the following: • Some team member’s potential to be great you have not yet acknowledged ____________________________________ • A way appropriately to acknowledge your team member, and to their peers, about their potential to be great ___________ • Something you learned about the A in HEART ___________ Please do this one quietly and alone, just 2 minutes, watch for my signal and we will go on

16. Prepare to Share • Look at what you wrote in review of E and A in HEART • Pick the most important one you want to share • Indicate it on your paper

17. Instructions for Sharing • Please remember to keep an eye out for my Signal • Turn around and share with someone new, not more than 3 people together • One minute per person

18. Remember to Look for My Loving Intentions With a caring environment, do you believe most people grow up wanting to do well? Yet many of our educational and social structures reflect a different assumption. Successful Team Leaders won't make a negative assumption without first looking for good intentions. Underlying peoples’ actions are feelings and attitudes that might be quite different than we think We all want to be trusted yet are suspicious of others Looking for good in others reinforces our own and others loving intentions

19. Review Please jot down answers to the following: • Some team member’s intentions of which you have been suspicious ____________________ • Some loving intentions they may have instead _____________________________________ • Something you learned about the R in HEART _____________________________________ Please do this one quietly and alone, just 2 minutes, watch for my signal and we will go on

20. Tell Me Your Feelings with Compassion Institutionalizing a Culture of HEART in Society doesn't mean no conflict It means successful Team Members together transform conflict into cooperation This transformation requires compassion in sharing our feelings about behavior we believe blocks our common success Compassion requires telling the other party respectfully and directly about alternative behavior conducive to success--and not telling other people Compassion requires actively listening when they reply No matter how much follow up is needed to transform this conflict, each interaction requires the same level of compassion

21. Review Please jot down answers to the following: • Some un-confronted team member’s behavior you think is blocking team success ________________________ • A plan for telling them about their behavior, and alternatives, even if repetition is required ___________ • Something you learned about the T in HEART _______ Please do this one quietly and alone, just 2 minutes, watch for my signal and we will go on

22. Review of this Session • Look back at everything you learned about H-E-A-R-T • Pick one of those you think will be most effective if you put it into practice

23. Share With one or two people near you. Not more than 3 people will be talking together

24. Session Evaluation Look back over the Goals of this Session: • Reflect on some Background Factors that Facilitate Caring Team Leadership in S-L • Discuss some Achievement Methods, and Applications for these Background Factors • Review Learning; Project Applications On a scale of 1 – 10, 10 high, to what extent were you able to meet each of the goals of this session?