Digitalisation in the Norwegian public sector

1. Digitalisation in the Norwegian public sector Ellen Strålberg, Senior Digitalisation Adviser

2. Difi makes change happen Difi in Oslo Difi in Leikanger

3. Agenda

4. Agenda

5. The Storting • (parliament) • Ministry of Local Governmentand Modernisation • Ministry of Trade, Industryand Fisheries • Digitalstrategy and coordination • Commondigital solutions Instruments Arenas • Authority foruniversaldesignof ICT • Digitaltransformation • Public • procurement Management • Studies, reports and analysis Main partners Common solutions • We make change happen in the public sector

6. Agenda

7. The Norwegian public sector • 15 sector ministries • 60+ agencies • 426 municipalities • With autonomy and their own strategies

8. The need for cooperation and coordination Digitalisation implies challenges which individual sectors cannot resolve alone. The Government therefore sees the need to raise cross-sectoral digitalisation issues for which a national, coordinated approach will bring added value to society.

9. Five priorities 5. Sound data protection and information security 2. ICT constitutes a significant input factor for innovation and productivity 3. Strengthened digital competence and inclusion 4. Effective digitalisation of the public sector 1.A user-centricfocus

10. Principles for reduced risk and greater gains from digitalisation projects in the public sector: 2. Think big - start small 5. Deliver frequently - Create benefit all the time • 1.Start with needs 3. Choose the right partner 4. Ensure the right expertise and good leadership

11. Agenda

12. The principle of Digital by default • Public administration, as far as possible, is accessible online, and that online services are the rule for public administration’s communication with the citizens The Government will move the work on the digital-by-default strategy forward by mapping how digital by default can best be accomplished within sectors and across sectors and administrative levels.

13. The Government's ambition • The public sector will not ask you again about something it already knows • You don’t need to apply for something you’re entitled to • If the public sector requires information from you, it should be possible for you to provide it digitally • You can easily find out what the public sector knows about you and whom has seen your information.

14. Agenda

15. Digital transformation • A process where the agency changes how it performs its duties, offers better services, works more efficiently or creates completely new services • .. where user focus and the user experience are at the actual core of the change • .. and that is based on the utilisation of digital technology. • A fundamental and comprehensive change, and not a minor adjustment. • Redesign of the agency at all levels – people, processes, technology and leadership

16. What characterises digital transformations? The users first! Do you understand their needs? Look at today’s challenges with new eyes Rethink who you can cooperate with! Not the most important thing, but a prerequisite nevertheless On the way to data-driven public administration

17. Enterprise development – it’s about management in a new era • User-orientationThe users first! Do you understand their needs? • The ecosystemRethink who you can cooperate with! • Exploit dataOn the way to data-driven public administration • Digital technologyNot the most important thing, but an prerequisite nevertheless • InnovationLook at today’s challenges with new eyes It starts with the enterprise’s digital maturity It’s about leadership

18. Furtherreading Digital agenda for Norwayhttps://www.regjeringen.no/en/dokumenter/meld.-st.-23-2012-2013/id718084/ This time it’s personal. Norwegian Board of Technologyhttps://teknologiradet.no/wp-content/uploads/sites/19/2013/08/Report_This-time-its-personal_The-digital-shift-in-the-public-sector.pdf Ideology + technology. Using digital, data, and technology to build better government and to deliver better public services by CalumHandforthhttp://www.wcmt.org.uk/sites/default/files/report-documents/Handforth%20C%20Report%202015%20Final.pdf

19. Common ICT components for the Norwegian public sector Asbjørn Gjerde Lund Senioradvisor 09.11.2017

20. Strategic principle for national IT-components • Simplifiespublic services and makes them more efficient. • Shall be applicable for everypublicorganisation • Can be used as freestandingcomponents • The publicsector is obligated to usethem and anydeviation must be documented • Are compatibelwitheachother • Helps publicsector to shareinformation • Interactswith European IT-infrastructure

21. National buildingblocks ID-gateway National Population Register Digital Contact Information Register eDelivery Land registry Digital mailbox The Central Coordinating Register for Legal Entities eSignature Electronic public records e-Invoicing Service portal

22. How to use national building blocks The service gives documents an advanced personal signature digitally. The signature service reuses the national common ICT-components. Lookup service for contact information Digital mail box ID-porten Time stamp Signing portal Digital mail Autentication Signature Time stamp National Population Register

23. More information in english • E-Invoicing • https://www.anskaffelser.no/e-procurement • ID-gateway • https://www.norge.no/en/electronic-id • Digital mailbox • https://www.norge.no/en/about-digital-mailbox • Digital contactinformation register • https://www.norge.no/en/update-your-contact-information • Land registry • https://kartverket.no/en/Land-Registry-and-Cadestre/ • National populationregistry • http://www.skatteetaten.no/en/person/National-Registry/ • Altinn • https://www.altinn.no/en/Toppmeny/About-Altinn/

24. How to make userfriendlysolutions- Experiences from a trial incentive program Tore Basmo Bergh Senioradvisor 09.11.2017

25. Difis trial incentive Program Initiated from the Ministry of Local Government and Modernization • Objectives: • stimulate government agencies to use innovative methods, including service design, to develop comprehensive services based on relentless focus on real people's needs and reduction of management resources • strengthen innovative capabilities in the public sector • grant NOK 10 mill. (about 1.1 million euro) to procure experts • 8 projects – 1 of them is the air quality project

26. The air qualityproject • Users: • Citizens • People whoareworkingwith air pollution in municipalities

30. Understandingthe problem • Citizens • Lowcompetenceabout air pollution • Users trust thegovernments to alert themifsomethingcriticalhappens • Citizens still have to lifetheirday-to-daylife • The informationabout air pollutioncomes from different sources – what is true? • Municipalities • Help to create a simple messages for theircitizens • Help to make air pollutioncount in competitionwith all otherconcerns • How to implement regional variations

31. Designing the service - concepts A reliable webpage Available and relevant informationwherethecitizensalreadyare Userfriendlytools for peopleemployed in themunicipalities

32. Buildingthe service Not yetmade

33. The importanceofbackstage