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E9-1-1 Technical Solutions

E9-1-1 Technical Solutions. Timothy Lorello SVP, Chief Marketing Officer TeleCommunication Systems (TCS) (410) 280-1275 tlorello@telecomsys.com. Mission Critical Communications. TCS Established in 1987 HQ: Annapolis, Maryland, USA Offices: Seattle, Tampa, London

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E9-1-1 Technical Solutions

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  1. E9-1-1 Technical Solutions Timothy Lorello SVP, Chief Marketing Officer TeleCommunication Systems (TCS) (410) 280-1275 tlorello@telecomsys.com

  2. Mission Critical Communications • TCS Established in 1987 • HQ: Annapolis, Maryland, USA • Offices: Seattle, Tampa, London • Data Centers: Washington, Arizona and Maryland • NASDAQ: TSYS, August 2000 • TCS Strategic Offers • Wireless Location & Messaging • Enterprise Mobility Solutions • Satellite Services • Professional Services • Homeland Security • TCS Industry Relations • Founding Member: SMS Forum, PAM Forum, IN Forum • Member: CTIA, ETSI, GSM, 3GPP, LIF, Wireless Village, NENA, NRIC, OMA 2

  3. TCS E9-1-1 Experience Carriers • Contractual relationships with over 50 carriers • Contracted to deploy E9-1-1 services to about 100 million subs • Handling about 50% of all Wireless & VoIP E9-1-1 calls Public Safety • Deployed E9-1-1 in 42 states to over 4600 PSAPs • Largest number of VoIP PSAPs deployed (several hundred) • Member of NENA, APCO and ComCARE • Charter member of NENA Next Generation task force 3

  4. Agenda • VoIP Adopts the Wireless E9-1-1 Model • VoIP – A Challenging Environment • The Current VoIP Models • Location: The Toughest Challenge • Other Key Issues to Address • What Happens when Technology Fails? • How to Test without driving Public Safety Crazy • Pay Attention to Liability • Solutions Being Tested & Deployed 4

  5. VoIP Adopts the Wireless E9-1-1 Model 5

  6. Requirements for E9-1-1 Requirements for a proper E9-1-1 call: • Must know location of caller • Must use caller location to route call • The US has over 8000 Public Safety Answering Points (PSAPs) • PSAPs typically cover metropolitan areas or counties • PSAPs are Call Centers which dispatch Emergency Services • Must deliver caller location • Call Centers can automatically receive location information • For wireline & VoIP, street address information is delivered • For wireless, latitude/longitude information is delivered 1 [Location] + 2 [Routing] + 3[Delivery] = Full E9-1-1! 6

  7. 4109990000 + 4106661111 4106661111 911 Communicator 9-1-1 1600 Primrose Lane 1 Dispatch to 1600 Primrose Lane 1600 Primrose Lane Wireline E9-1-1 Scenario 4109990000 4106661111 Central Office 2 3 Database Approach PSAP ALI – Automatic Location Identification (database) PSAP – Public Safety Answering Point ALI Local Exchange Carrier (LEC) 7

  8. 9-1-1 911 Communicator 4109990000 + ESRK 9-1-1 Dispatch to Precise X/Y Wireless E9-1-1 Scenario 4109990000 4107771111 Wireless Carrier LEC Mobile Switching Center 1 ESRK ALI a - Tower b - Precise 2 3 Network Approach PSAP Precise X/Y CRDB – Call Routing Data Base PDE - Position Determination Entity ESRK MPC – Mobile Positioning Center ESRK = Emergency Services Routing Key MPC ALI CRDB PDE E911 Network Operations Center 8

  9. The Current VoIP E9-1-1 Models 9

  10. VoIP Presents E9-1-1 Challenge • Voice over IP (VoIP) • Voice transmitted as data over IP transport • Three broad categories of service: • Static VoIP: to the home as a wireline replacement • Nomadic VoIP: person stops in different places • Mobile VoIP: continuous movement within VoIP network • Challenges: • [1] How to locate? • [2] How route? • [3] How deliver? 1 2 3 10

  11. Phased Approach for VoIP E9-1-1 • I1 – routing to PSAP administrative line • This is “Basic” 9-1-1 – not “Enhanced” E9-1-1 • Requires geospatial boundary maps for PSAPs nationwide • I2 – use existing E9-1-1 infrastructure • True “Enhanced” E9-1-1 • Requires same as I1 and also access to Selective Routers • I3 – use VoIP in the end-to-end delivery model • True “Enhanced” E9-1-1 • Requires boundary maps but NOT selective routers • PSAP uses VoIP in their response systems • VoIP call the whole way 11

  12. 9-1-1 911 Communicator VoIP E9-1-1 Scenario 4109990000 VoIP Service Provider (VSP) 4107771111 LEC Softswitch EQRK VoIP ALI 1 2 3 Network Approach Registration 9-1-1 4109990000 + ESQK PSAP Dispatch to Registered Location MSAG or Civic address + 4107771111 CRDB – Call Routing Data Base Register- Location Registration Data ESQK VPC – VoIP Positioning Center ESQK = Emergency Services Query Key VPC ALI CRDB Register E911 Network Operations Center 12

  13. VoIP E9-1-1 Scenario 911 Communicator TDM Gateway 4109990000 VSP Backbone VSP 4107771111 9-1-1 LEC EQRK VoIP ALI Softswitch Softswitch 1 2 3 Network Approach Registration 9-1-1 4109990000 + ESQK PSAP Dispatch to Registered Location MSAG or Civic address + 4107771111 CRDB – Call Routing Data Base Register- Location Registration Data ESQK VPC – VoIP Positioning Center ESQK = Emergency Services Query Key VPC ALI CRDB Register E911 Network Operations Center 13

  14. The Toughest VoIP Challenge: Location 14

  15. Automatic Location: Port Discovery • Port identification & discovery • System identifies ports in use • System interrogates devices attached to ports • Port mapped to telecom identifier • Administrator can map port to a specific location • Done for PBX systems today • Helps business meet FCC E9-1-1 MLTS requirements • Updates submitted daily – activated w/in 48 hours • VoIP implementations will change more rapidly • 48-hour delays will impact progress on MLTS issues • Excellent for Enterprise applications 15

  16. Automatic Location: Triangulation • WiFi triangulation techniques • Triangulates on attached devices • System interrogates devices attached to ports • Interacts w/ client software on device • Accuracy demonstrated within 3 to 5 meters • Excellent for enterprise applications 16

  17. Automatic Location: GPS • GPS Triangulation Techniques • Integrated into WiFi device • Interacts with visible satellites for multi-point triangulation • Same technology as in current wireless handsets • Accuracy under 5 meters in many scenarios • Excellent for consumer applications 17

  18. Automatic Location: TV-GPS • TV-GPS Triangulation Techniques • Integrated into WiFi device • Interacts with TV towers for multi-point triangulation • Same technology • With three connections, can triangulate within 1 meter • Excellent for consumer and enterprise applications 18

  19. Automatic Location: WiFi Mapping • Mapping of WiFi Hot Spots • Handset identifies WiFi connection point • Over 70 major metropolitan areas mapped • Thin client communicates IP address to Mapping Server • When 9-1-1 is dialed, TCS interrogates Mapping Server • Accuracy within 30 meters or better • Currently able to provide live demonstrations • Excellent for consumer or enterprise applications 19

  20. Other Key Issues To Address: Failure Testing Liability 20

  21. 911 Communicator 911 Communicator VoIP Service Provider Admin Line PSAP 2 2 Failure Is Not an Option 3129990000 4106663333 Chicago Illinois Softswitch 9-1-1 1600 Primrose Lane Maryland Registration Failures TRC Live Operator Support if Processes Or Technology Fail TRC – TCS Resource Center Location Failures 21

  22. Testing 1-2-3 3 911 Communicator TDM Gateway Admin Line PSAP VSP Backbone VSP 4107771111 9-1-1 VoIP Softswitch Softswitch 3 1 Registration 2 9-1-1 VoIP Verify™ PSAP Avoid Calling The PSAP CRDB – Call Routing Data Base Register- Location Registration Data ESQK VPC ALI CRDB Register E911 Network Operations Center 22

  23. You May Be Unprotected!! • Public Safety is demanding E9-1-1 • The customer base expects it • The FCC has mandated it • Regulations protect Competitive LECs (CLECs) • Most states provide liability protection • Extends to wireline, wireless, and CLEC • Not all VoIP Service Providers are CLECs • Some wish to avoid the regulatory environment • Unfortunately, they miss the regulatory protections 23

  24. Solutions Being Tested and Deployed 24

  25. Applying Wireless Mobility to VoIP VoIP Carriers • Preferred vendor for Vonage (largest VoIP Service Provider – VSP) • Partner with Level(3) (largest VoIP Backbone Provider) VoIP Solutions Being Deployed • I1 solution provided today • Calls can be primary-routed to Administrative Lines • Calls can be primary-routed to TCS Response Center (RC) • TCS RC can deliver calls to Administrative Lines • TCS RC can deliver calls directly to First Responders (Fire, Police, Ambulance) • I2 Calls successfully completed at hundreds of PSAPs nationwide • Routing Instructions provided to VSP call server • Call-back number and Registered Location automatically delivered to PSAP PSAP Outreach Efforts • Education & information exchange w/ 3000+ PSAPs nationwide 25

  26. Nationwide Deployment Progress • TCS is aggressively deploying PSAPs • In support of Vonage • In support of customers of Level(3) • Thousands of PSAPs have received information • Thousands of PSAPs have provided information • Hundreds have been deployed • ALI connections in place • Selective Router access by Level(3) & others • Rapidly provisioning ESNs and ESQKs • Testing EVERY ESQK 26

  27. Following the NENA Standard 27

  28. Summary • Evolution is the first step (following wireless) • VoIP – A Challenging Environment • Models exist and are being implemented • Location is the toughest technical challenge • Other Key Issues to Address • Have a fall-back scenario to handle failures • Have a test platform that does not impact the PSAP • VoIP providers are exposed to liability – be aware! • Nationwide VoIP E9-1-1 Rollout Continues!! 28

  29. Questions Tim Lorello SVP, Chief Marketing Officer (410) 280-1275 lorellot@telecomsys.com Thank You! 29

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