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QSpin. Quality & SPI Network Arcelor Systems - Liège Process Improvement - CMM L2 Lessons learned Rébecca Casier & Bernard Dupuis. Agenda. Background and Scope SPI Program Improvement Status Success Factors and Weaknesses. Agenda. Background and Scope Presentation

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  1. QSpin Quality & SPI Network Arcelor Systems - Liège Process Improvement - CMM L2 Lessons learned Rébecca Casier & Bernard Dupuis With agreement of A.S. Liège

  2. Agenda • Background and Scope • SPI Program • Improvement Status • Success Factors and Weaknesses With agreement of A.S. Liège

  3. Agenda • Background and Scope • Presentation • Project and maintenance • Technical environnements • SPI Program • Improvement Status • Success Factors and Weaknesses With agreement of A.S. Liège

  4. Background and scopePresentation Evolution : DSI SSII • DSI Cockerill Sambre – Usinor SI - Tixis Systems Belgium - Arcelor Systems – Région Centre - Site de Liège • Entity of Arcelor Systems • An Internal services company of Arcelor Group Local and group improvement projects • 2002 : Go 4 IT : improvement pilot projects for the processes of software development and maintenance, based on the CMM • 2004 : SMQ & P+ (Macroscope Methodology) deployment on all sites of Arcelor Systems • 2005 :  CMMI level 3 Diagnostic With agreement of A.S. Liège

  5. Background and scopePresentation Arcelor Systems - Région Centre- Site de Liège • Standard reference for initiation & process definition • SW-CMM level 2 for project (since 2001) • CMM IT Services level 2 for application maintenance (TMA) (since 2004) With agreement of A.S. Liège

  6. Background and scopeProject and maintenance Arcelor Systems - Région Centre- Site de Liège • ~ 60 projects & 30 engagements in maintenance per year • ~ 100 people • Average sw development project size : 160 md With agreement of A.S. Liège

  7. Background and scopeTechnical Environments Arcelor Systems - Région Centre- Site de Liège • Back Office • GPAO, SCM • Mainframe : Cobol, Cool:Gen • Client/Server : C++ • Web development With agreement of A.S. Liège

  8. Agenda • Background and Scope • SPI Program • Objectives • Approach • Investment • Organization • Measurement • Quality Assurance • KPA deployment • Improvement Status • Success Factors and Weaknesses With agreement of A.S. Liège

  9. SPI ProgramObjectives Increase Performance in terms of Budget, Time and Quality By (since QSpin collaboration) • 2004 : CMM level 2 • 2005 : P+ Convergence • 2006 : CMMI level 2&3 ??? With agreement of A.S. Liège

  10. SPI ProgramApproach • KPA CMM L2 selection : RM, SPP, SPTO, SQA, “SCM” (SSM no applicable) • Focus on sw projects • Unique framework establishment (OPD-OPF Level 3) • Process Group setup (OPD-OPF Level 3) • Deployment on pilot projects (>120md, starting) • Implementation for all projects (after 3 months) • 2003 & 2004 : CMM L2 assessment • 2005 : CMMI SE-SW L2&3 diagnostic With agreement of A.S. Liège

  11. SPI ProgramInvestment Incremental investment Duration • 2001 - 2003 : CMM principles introduction, Basic procedures • 2003 - 2004 : framework processes initialization and definition • 2004 - 2005 : practices implementation and deployment With agreement of A.S. Liège

  12. SPI ProgramInvestment Actors • Quality Officers • KPA owner • Senior Management implication • Process Engineer • Correspond to market average = 5% With agreement of A.S. Liège

  13. SPI ProgramOrganization SPI Directeur Responsables de Domaine Méthode et Process Local (Ingénieur Process) SEPG Méthode et Process Local Responsables KPA (Ingénieur Process) With agreement of A.S. Liège

  14. SPI ProgramMeasurement PI Indicators • Deployment • # practices/project • # projects/(practices deployed) • # (practices approved)/project by QA • KPA performance • Milestone variance • Requirement stability • Global performance • Time & Budget With agreement of A.S. Liège

  15. SPI ProgramMeasurement QA Indicators • Deployment : • QA in project portfolio • QA coverage on global project’s budget • Performance • % QA charges • Non-conformity : closed vs open ratio With agreement of A.S. Liège

  16. SPI ProgramQuality Assurance Activities With agreement of A.S. Liège

  17. SPI ProgramQuality Assurance - NC Follow-up With agreement of A.S. Liège

  18. SPI ProgramQuality Assurance Tool With agreement of A.S. Liège

  19. SPI ProgramKPA Deployment Support (Intranet) With agreement of A.S. Liège

  20. Agenda • Background and scope • SPI Program • Improvement Status • Success Factors and Weaknesses With agreement of A.S. Liège

  21. Improvement Status • Common practices acquired : • SW documentation • Project Plans • better requirement management and project control • testing process • metrics, size estimation (by object) • document reviews • risk management • Less dependent on resource competencies • Mentality Changes • Framework & Library  With agreement of A.S. Liège

  22. Agenda • Background and Scope • SPI Program • Improvement Status • Success Factors and Weaknesses With agreement of A.S. Liège

  23. Success Factors and WeaknessesStrengths • Dedicated permanent QA team facilitates process institutionalization • SPI & SEPG implementation (framework evolution, CCB, improvement management) • Permanent coaching reducing the resistance to change • Top Management decision and implication • Use of a common langage and a common way to do things • Improvement realizations verified by independent assessment With agreement of A.S. Liège

  24. Success Factors and WeaknessesImprovement Opportunities • Need for more adapted resources training • Better ROI metrics • More adherence of the mid-management to the PI • Effort on PI communication to the rest of the company • Investigation in better change management (HR) • Correct understanding of the “non-conformity” concept • Customers implication in the SPI Program With agreement of A.S. Liège

  25. Questions ? With agreement of A.S. Liège

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