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Testpassport MB2-704 exam dumps Microsoft Dynamics CRM

Testpassport MB2-704 exam dumps Microsoft Dynamics CRM can help you pass the exam.

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Testpassport MB2-704 exam dumps Microsoft Dynamics CRM

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  1. www.testpassport.com Exam Number/Code: MB2-704 Exam Name:Microsoft Dynamics CRM Application http://www.testpassport.com/Microsoft-Dynamics-CRM/MB2-704.asp Testpassport MICROSOFT MB2-704 real questions have been proved to be the most authoritative guides for you to prepare for your exam. You will find the actual questions are exactly the same as Testpassport MICROSOFT MB2-704 questions and answers. If you want to pass your MB2-704 exam asap then just go to Testpassport. Guarantee Policy: 100% Money Back Guarantee Testpassport MB2-704 real questions we provide are in a format of PDF, including enough exam questions and answers. It is different from traditional study materials for not only just help you summarize the main points, these dumps contains the majority of the real test questions which you will see in the MB2-704 exam. In order not to waste your valuable time, we removed all unrelated questions, the real questions are enough for you to prepare for your test, and we promise to you that we have the coverage for at least 96%. www.testpassport.com

  2. The safer , easier way to help you pass any IT exams.  Exam:MB2-704 Title: Microsoft Dynamics CRM Application Version:Demo 1 / 3

  3. The safer , easier way to help you pass any IT exams.  1.Your customer wants to purchase 1,000 units of your best-selling product. Which type of record in Microsoft Dynamics CRM should you create? A. Quote B. Order C. Opportunity D. Invoice Answer: A Explanation: Ref: http://msdn.microsoft.com/en-gb/library/gg328015 (v=crm.6).aspx 2.Two active case records are related to the same issue but have nothing else in common. Your manager asks you to make an association between the records. What should you do? A. Merge the two case records. B. Reference the case ID of the other case in the case ID field of each case. C. Add one case to the sub-grid on the other case for similar cases. D. Reference the case ID of the other case in the notes field of each case. Answer: A 3.A customer can use 80 hours of phone support and 20 hours of email support, according to the agreement you set up with this customer. You need to configure an entitlement. What should you do? A. Create an entitlement with two service level agreements (SLAs) for each type of support. B. Create an entitlement, and link to two cases for each type of support. OC C. Create an entitlement, with two entitlement channels for each type of support. D. Create an entitlement, and link to two templates for each type of support. Answer: C Explanation: Ref:http://inogic.com/blog/2014/06/entitlements-in-dynamics-crm-2013-spring-release/ 4.You need to use Microsoft Dynamics CRM goals and metrics to measure sales revenue of a specific business line for the upcoming fiscal year. What should you do? A. Create a rollup query, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal. B. Create a goal metric, filter it for opportunity records for that business line, and apply it to the upcoming fiscal year's goal. C. Create a goal metric, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal. D. Create a rollup query, filter it for opportunity records for that business line, and apply it to the upcoming fiscal year's goal Answer: D Explanation: Ref:http://www.consultcrm.co.uk/blog/2012/09/goals-dynamics-crm-2011 5.The call center handles many types of support calls. Cases for customers requesting account balance 2 / 3

  4. The safer , easier way to help you pass any IT exams.  information must be routed to a queue for the accounting department. You need to set up a queue for these types of requests. Which two actions should you perform? Each correct answer presents part of the solution. Choose two. A. Assign a security role to the queue. B. Choose public as the type. C. Assign members to the queue. D. Choose private as the type. Answer: C,D Explanation: Ref:http://blog.customereffective.com/blog/2014/06/dynamics-crm-online-spring-14-whatsnew-with-queu e.html 3 / 3

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