Telephone Etiquette

Dec 12, 2012

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2. Objectives:. At the end of the Workshop, the participants will beable to:Use effective call greetings as a caller and receiverProject Del Mar's image in a positive manner Practice good telephone techniques and telephone manners Use appropriate language during telephone conversationsSpeak w

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Telephone Etiquette

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Telephone Etiquette Tips

In today's globalized world, maintaining the right telephone etiquette is of utmost importance. Here are some tips that you could use.

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By: Allen Schurdell. Importance of Telephone Etiquette. Answering the Phone Efficiently. Start of with a good initial greeting. You should thank the caller for calling and greet them with a good morning or afternoon.

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Telephone Etiquette. Be Pro-active!. Answer the phone after two or three rings with a friendly, business-like greeting. Hello, Jesse Lugar Speaking. Smile. Callers can tell, even if they can’t see you. When answering the phone for a colleague:. Ask, politely, for the name of the caller.

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